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CookUnity

Gourmet chef-prepared meal delivery subscription

Operations Manager 2

Warehouse & FulfillmentConfirmed live in the last 24 hours
Full-timeLos Angeles, CA, USA

About the Job

Requirements

  • Fluency in English and Spanish is required.
  • Experience in cold storage, operations, logistics, or a similar role is preferred.
  • A bachelor's degree in Business Administration, Operations, or a related field is preferred.
  • Proficiency with relevant tools and software, such as operational dashboards and reporting tools, is required.
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously is required.

Responsibilities

  • Monitor real-time operations to ensure adherence to standard operating procedures.
  • Address and resolve operational issues promptly to avoid disruptions.
  • Ensure compliance with key performance indicators, including sealed meals per hour, labor, and food safety compliance.
  • Act as the first escalation point for on-ground teams.
  • Manage labor and associate scheduling, ensuring associates are briefed and aligned on daily objectives.
  • Supervise and support team members during operational hours, and coordinate effective shift handovers.
  • Ensure optimal staffing during peak and off-peak hours.
  • Identify and report resource gaps to senior management.
  • Track and analyze performance metrics during shifts.
  • Prepare end-of-shift reports summarizing activities, issues, and resolutions.
  • Identify areas for operational improvement and propose solutions.
  • Maintain clear communication with cross-functional teams, including Information Technology, Customer Support, and Quality Assurance.
  • Relay process updates and changes to team members promptly.
  • Run daily operations of the New York market and drive improvement measures and operational strategy.
  • Provide guidelines and process improvements to the Kitchen, Warehouse, Food Safety, Fulfillment, and Logistics departments.
  • Focus on customer satisfaction and operational profitability by identifying opportunities and spearheading projects to scale the business.

Desired Qualifications

  • Experience in cold storage, operations, logistics, or a similar role is preferred.
  • A bachelor's degree in Business Administration, Operations, or a related field is preferred.

About the Company

CookUnity

Gourmet chef-prepared meal delivery subscription

CookUnity provides a meal delivery service that ships gourmet, professionally prepared meals to customers on a subscription basis. What it does: offers a rotating menu of over 200 chef-created meals, delivering 4 to 16 meals per week to busy or health-conscious eaters who want convenience and quality, with options for vegetarian, pescatarian, keto, and other dietary preferences. How it works: customers choose meals on a weekly plan or let CookUnity pick for them; plans are flexible and can be paused, canceled, or changed at any time. The meals are delivered fresh (not frozen) using modified atmosphere packaging to maintain freshness. How it stands out: the meals are prepared by renowned chefs, including Food Network alumni and James Beard Award winners, emphasizing gourmet quality rather than mass-market options. Its goal is to provide high-quality, chef-created meals with easy, flexible subscription service that fits different dietary needs."}Way to go; succint

Company size
501-1,000
Company stage
Debt Financing
Total funding
$399.2M
Headquarters
New York City, New York
Founded
2015

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