IT Support Specialist
About the job
- High school diploma.
- Application support experience.
- Basic experience with SQL.
- Ability to prioritize effectively.
- Ability to read, analyze, and interpret technical and business documentation.
- Ability to write reports, correspondence, and knowledge-based documents.
- Ability to present information and respond to questions from diverse audiences.
- Problem-solving skills and ability to work in environments with limited standardization.
- Customer service orientation.
- Adherence to company and customer safety procedures.
- Support the design, development, testing, and ongoing support of enterprise application solutions.
- Assist with coding, debugging, and testing application components using established development standards.
- Troubleshoot application and system issues using structured problem-solving and root cause analysis techniques.
- Contribute to requirements gathering and documentation, including functional and non-functional requirements.
- Develop and maintain technical documentation such as process flows, logic diagrams, and system procedures.
- Support application design activities and apply basic architecture and integration standards.
- Participate in system, database, and platform integration efforts across multiple applications.
- Assist with planning, executing, and documenting system and software testing activities.
- Log, track, and escalate issues following standard incident, change, and escalation processes.
- Collaborate with technical teams and business partners to support reliable, stable application services.
- Support users onsite, coordinate with support teams, and help ensure reliable, secure IT operations.
- Contribute to service and quality initiatives and continuously improve processes.
- Bachelor's degree in Information Technology.
- CompTIA A+ certification.
About the company
DYOPATH is a managed services provider that helps organizations manage their IT and security needs. It combines IT support and cybersecurity services through a US-based Network Operations Center (NOC) and Service Desk to monitor systems, resolve issues, and respond to security threats around the clock. The company works with clients across many industries to reduce risk, optimize technology, and support people by delivering reliable, accountable service and long-term relationships. By merging two established players, DYOPATH has grown into one of the largest privately held MSPs in the United States with a stronger position in both managed IT and managed security services. Its goal is to help clients fight cyber threats, handle increasingly complex IT environments, and cope with skilled-worker shortages, all while delivering efficient operations and high customer satisfaction.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Houston, Texas
Founded
1996
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Simplify's Take
What believers are saying
- DYOPATH won CRN Solution Provider 500 and MES Midmarket 100 recognition in 2026.
- The company launched a redesigned website in February 2026 to market expanded services.
- Open 2026 roles and Jessica Dahl's finance hire signal active investment and operating discipline.
What critics are saying
- Revelio Labs shows headcount fell 25.6% from 2023 to 2026.
- DYOPATH filed four WARN notices in New York during 2022-2023, cutting 160 workers.
- MSP commoditization and larger rivals pressure margins; a failed PE push breaks differentiation.
What makes DYOPATH unique
- DYOGUARD bundles MDR, XDR, SIEM, and vCISO services into one offer.
- DYOSPHERE links IT operations, people, processes, and technology for standardized managed services.
- DYOPATH targets private-equity-backed firms with onboarding, depot services, and M&A support.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k) Retirement Plan
- 401(k) Company Match
- Paid Vacation
- Paid Holidays
- Flexible Spending Account/Flexible Spending Account
- Health Savings Account/Flexible Spending Account
- Pet Insurance