Front Desk Receptionist

Overview

We're hiring a Part-Time Front Desk Receptionist to join our team in Norfolk, VA. This position offers a unique opportunity to support both our General Dermatology and Aesthetics departments, providing a welcoming and professional experience for patients.

Schedule: Part-Time | Flexible Weekday Schedule

• Typical hours are 9:00 AM - 4:00 PM, with some shifts varying based on clinic needs.

• Weekly schedules may fluctuate depending on provider availability and office operations.

• Position is primarily based in our Norfolk Aesthetics Spa, with occasional shifts supporting General Dermatology.

Pay range: $17.00 - 19.50/hour, based on experience.

The ideal candidate is personable, customer-focused, and comfortable working in a fast-paced environment. Experience in beauty retail, spas, salons, or other customer-facing settings is highly desirable. Responsibilities include greeting and assisting patients, managing front desk operations, supporting our aesthetics providers, and assisting patients with skincare product purchases and recommendations.

Why join Anne Arundel Dermatology?

At Anne Arundel Dermatology we give exceptional care - to our patients and to each other. We are committed to continual training and education for our physicians and staff. We are on top of the latest developments in dermatology including ongoing research, emerging treatments, new medications and prevention methods. You can find more than just a job with Anne Arundel Dermatology. We believe in providing our new associates with intensive hands-on training and long-term career growth opportunities from within.

Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Responsibilities

Responsibilities:

• Greet patients and provide a welcoming, professional experience across both General Dermatology and Aesthetics.

• Answer incoming calls, schedule appointments, coordinate referrals, and respond to patient inquiries.

• Check patients in and out, ensuring accurate patient demographics, documentation, and required signatures.

• Maintain patient records and update information within the electronic medical record (EMR) system.

• Collect patient payments and assist with purchases of skincare products and aesthetic services.

• Educate patients on available skincare products and aesthetic services, as appropriate, and assist with product recommendations.

• Provide administrative and front desk support to aesthetics providers to ensure a smooth patient experience.

• Maintain product displays, monitor inventory, and assist with ordering and restocking skincare products.

• Monitor the reception area and communicate with patients regarding appointments, wait times, and general inquiries.

• Process incoming messages, faxes, referrals, and correspondence in a timely manner.

• Complete end-of-day reports, reconcile payments, and balance transactions when assigned closing duties.

• Collaborate with clinical and administrative staff to support daily operations across both departments.

• Maintain patient confidentiality and provide compassionate, professional service at all times.

• Perform other duties as assigned by management.

Qualifications

Qualifications:

• Excellent customer service and communication skills.
• Strong attention to detail, organization, and time management.
• Ability to manage multiple tasks in a fast-paced environment.
• Knowledge of HIPAA standards.
• Experience using electronic medical records (EMR/EHR) preferred.
• Comfortable using multi-line phone systems and standard office equipment.
• Ability to work effectively both independently and as part of a team.
• Flexibility to travel to and provide coverage at nearby practice locations as needed.

You’ll Thrive in This Role If You:

• Enjoy creating a welcoming and positive experience for patients.
• Communicate clearly and professionally with patients and team members.
• Work well in a fast-paced, team-oriented environment.
• Are proactive, dependable, and willing to jump in where needed.
• Take pride in accuracy, organization, and attention to detail.

Licensure/Certifications/Education

Education & Experience:

• High school diploma or GED required.
• At least 2 years of experience in a customer-facing or customer service role required.
• 1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
• Previous dermatology experience preferred.

Physical Requirements: 

• Sitting, some standing, stooping and reaching.   
• Manual dexterity sufficient to operate a keyboard.   
• Correctable vision to 20/20 and hearing within a normal range for telephone contacts.   
• Lifting and carrying up to 30 pounds.

Benefits are offered to employees working 30+ hours per week:

• Medical, Dental & Vision insurance – effective 1st of the month after date of start
• Short-term and long-term disability, Voluntary life (employee, spouse, and child), Critical Illness, and Hospital Indemnity – Effective the 1st of the month following date of hire
• Company provided Basic Life/AD&D insurance
• Paid time off
• Paid holidays
• Retirement Savings account
• Employee discount on cosmetic services and products