Senior Solutions Engineer

Responsibilities

• Platform understanding - Develop a deep understanding of the Tachyon platform and associated functional and technical concepts including various types of product and policy configurations, platform capabilities around integration and extension mechanisms, data transmission and data migration. Be hands-on and try out the various platform capabilities including APIs etc to build a first-hand understanding and know-how of the platform.
• Planning and strategy - Take the handover of the contract from Sales and work with the Client counterparts to understand the overall scope of the program, timelines, bottlenecks etc and come up with a high-level strategy and plan to implement the Tachyon platform and convert the existing volumes from the Bank onto the Tachyon Core. Identify bottlenecks and blockers and come up with a plan to unblock the team pulling in the right stakeholders from the Zeta Executive team as well as the Bank Executive team as and when needed to expedite the program execution. 
• Program execution and governance - Be on top of the overall program execution. Drive it to completion with the help of your team and the offshore team based out of India. Ensure all the rituals are followed religiously, risks are identified well in advance and called out, work on the mitigation plans, and ensure that the async updates are shared with relevant stakeholders without fail. Participate in the daily and weekly cadences and lead the governance call with the senior client counterparts. 
• Hands-on solutioning - Lead the Solutioning workshops with the clients from the front. Act as a Domain SME and well as a Tachyon and Technical SME for the client stakeholders.
• Requirements specifications - With the help of your team, define and document detailed functional and non-functional requirements, integration and feature specifications, phase releases, and solutions to translate the functional mapping to Zeta’s product landscape.
• Liaising with Product teams - Liaising with various product and program managers of Zeta to assess the cost and scope of changes a solution under consideration may require and arrive at feasible, optimal approaches for all business requirements. Frequent interactions with the Product teams to understand the product offerings, releases, and roadmap
• Stakeholder management - You and your team should be able to build a strong relationship with the client and act as a single-stop solution for all their related to Tachyon. Build confidence and trust with the client counterparts. Set up regular catch-ups with them and ensure that they are constantly up to date wrt the progress and impediments on their side, if any. Work closely with them to mitigate the risks and help them make progress with threads on their side when it comes to vendor selection, technical decisions, implementation approach etc.
• Technical problem solving - Work closely with our clients and assist them in implementing and using our platform and solutions in an effective manner. Provide assistance with integrations using APIs, Events, batch files and data extracts. Help debug client issues using your domain, technical and platform understanding and using standard debugging practices 
• Pre-Sales assistance - Assist the Sales and Pre-Sales teams during the Sales process wrt domain knowledge and Implementation know-how. 

Skills & Education:

• Engineering degree (BE/BTech) is a must
• Prior coding experience is a huge plus
• Prior experience in Credit Card Implementation is a huge plus
• Prior experience in solutioning use cases for system configurations, integrations, and implementation for B2B Enterprise Saas products
• Logically strong first principles thinker
• Good experience in conducting workshops with large senior management groups and presenting solutions to a large audience
• Product mindset to effectively capture functional requirements and map them to the Product landscape/technical specifications
• Excellent documentation skills - should be able to create detailed documents with relevant content (Data flow diagrams, flow charts, etc)
• Excellent communication skills with past experience dealing with product managers, engineers, technical program managers, senior leaders
• Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally.
• Hands-on, i.e. ‘roll-up-your sleeve’ attitude

Experience:

• Overall 8-10+ years of experience across Engineering, Solutioning, Pre Sales, Product and Consulting roles