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International Rescue Committee

Global humanitarian nonprofit delivering emergency relief

Case Management Officer - Gender-Based Violence

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timeIpiales, Narino, ColombiaCOP3.6MIn-person

About the Job

Requirements

  • A professional qualification in psychology, social work, or another related field is required.
  • Two years of experience managing cases involving survivors of gender-based violence is required.
  • Demonstrated commitment to women's empowerment and protection through current or previous volunteer or paid work with women's groups, girls' clubs, or other relevant experience.
  • Demonstrated understanding of and ability to maintain confidentiality and respect for clients.
  • Ability to remain composed, prioritize work under pressure, and work in a challenging environment.
  • Fluency in Spanish is required.

Responsibilities

  • Provide direct, age-appropriate case management to gender-based violence survivors, including helping clients develop plans to address individual needs and safely implement those plans.
  • Lead psychosocial group activities for vulnerable women and girls in safe spaces.
  • Adhere to guiding principles for gender-based violence case management and to principles addressing abuse, exploitation, and neglect throughout case management and psychosocial interventions; protect survivor confidentiality and respect their wishes and decisions.
  • Provide age- and gender-appropriate case management, including assessing client needs, providing basic crisis counseling and, in some contexts, additional individual counseling, developing action plans with clients, and supporting clients in accessing services and support.
  • Provide services to child and adult survivors of gender-based violence, including case management, best-interest determination, age-appropriate engagement, survivor-led decision-making, and Do No Harm analysis.
  • Lead specialized emotional support services for vulnerable beneficiaries that are appropriate to their age and gender.
  • Work with program psychosocial officers or assistants to respond to changing needs, focusing on preventing gender-based violence.
  • Identify related concerns, support compliance with case-referral protocols and protection principles, and raise concerns with the Clinical Psychologist Officer.
  • Maintain effective working relationships with relevant stakeholders, including community leaders and implementing partners.
  • Complete weekly and monthly activity reports in line with guidance from senior health management and the Senior Field Officer.
  • Maintain detailed, confidential case files in line with recognized best practices and contribute to monthly reports.
  • Communicate directly and effectively with other case workers and service providers while managing individual cases; regularly attend field-level case-management meetings.
  • Coordinate with actors, organizations, and institutions to support high-quality service delivery.
  • Contribute to strategic direction and implementation of IRC programs in Norte de Santander and coordinate with IRC staff in other areas, including ERD, Health, and WPE, at field level.
  • Support needs assessments, response design, and project formulation to address the needs of children, women, and adolescents affected by the Venezuelan crisis.
  • Stay informed about developments in protection and education that affect the target population; represent IRC in protection and education forums when delegated.
  • Complete the reliable checklist and report any issues to the immediate supervisor; record necessary information during and after training assessments and focus-group discussions.
  • Proactively monitor and evaluate the safety and protection of field teams, promptly report concerns or incidents to IRC management, and liaise with community leaders and external groups as needed to maintain or improve program safety.
  • Perform other duties assigned by the immediate supervisor to enable and develop IRC programs.

Desired Qualifications

  • Experience in gender-based violence prevention programs is valued.
  • A professional license is valued.
  • English at any proficiency level is desirable.

About the Company

International Rescue Committee

Global humanitarian nonprofit delivering emergency relief

Emergency relief and long-term support provider active in 40+ countries and 26 U.S. cities, offering health, education, safety, economic, and protection services to people affected by conflict, displacement, or disasters. It runs refugee resettlement, mental health care, primary healthcare, vocational training, and protection programs, with operations that combine direct services and advocacy. Its distinct approach comes from a large global footprint, extensive field experience, a focus on dignity and resilience, and evidence-based programs supported by initiatives like the Airbel Impact Lab. The goal is to lessen suffering, protect human rights, and help communities recover and thrive through inclusive, long-term strategies that empower those affected by crises.

Company size
10,001+
Company stage
Grant
Total funding
$500K
Headquarters
New York City, New York
Founded
1933

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