Primoris Services

Horizontal directional drilling for pipelines

IT Service Desk Technician

IT Service Desk & End User SupportUpdated on Nov 12

Full-timeAcheson, AB, CanadaNo salary listed

About the Job

Requirements

An Associate Degree or BSc/BA in Computer Science, engineering, or a relevant field.
Three to five years of experience as an IT Technician or in a similar role.
Thorough knowledge of computer systems and IT components.
Strong interpersonal, verbal, and written communication skills.
Strong diagnostic and problem-solving skills.
Knowledge of internet security and data privacy principles.
Experience administering Active Directory and Entra, including object and NTFS security management.
Skill using Microsoft Windows 11 and Microsoft 365 applications, including Word, Excel, Outlook, and PowerPoint.
A strong understanding of networks and experience with LAN/WAN networks.
Ability to travel to remote locations as required.
Ability to perform physical work, including lifting up to 35 pounds, kneeling or crouching, accessing hard-to-reach areas, and working outdoors in the elements.
Ability to work under pressure, multitask, and meet deadlines.
Strong organizational and time-management skills.

Responsibilities

Provide timely, knowledgeable assistance for technical inquiries, both on premises and remotely.
Troubleshoot system failures, debugging, and repairs; analyze technical grievances and provide suitable solutions or restore required functionality.
Stage, deploy, and reclaim technological equipment, including workstations, routers, and printers.
Maintain and repair technological equipment and peripheral devices, including software and driver configuration.
Provide end-user orientation and guidance on operating new software and computer equipment.
Organize and schedule routine maintenance and upgrades around end-user timelines.
Assist with IT special projects, including upgrades, deployment, demobilization, server and network component management, and process improvements.
Respond to emergency situations after hours on a rotational basis.
Perform other duties as requested by management.

Desired Qualifications

IT Technician certification, such as CompTIA A+ or Microsoft Certified IT Professional.

Job Overview:

COMPANY PROFILE

Primoris Services Corporation is an infrastructure contractor serving major firms in the oil, gas, power, renewables, petrochemical, and heavy oil industries, with services covering tailings and hydro-transport pipeline construction and maintenance, storage tank construction and maintenance, industrial facilities multi-discipline construction and maintenance, piping fabrication, and pipeline integrity services.

SUMMARY

The IT Service Desk Technician is responsible for responding to technical inquiries within the organization by identifying, analyzing, troubleshooting, and resolving related issues.

Location: Acheson, AB

Hours of Work: Monday - Friday

JOB DUTIES

Provide timely, knowledgeable assistance for technical inquiries, on premise and remotely
Troubleshoot system failures, debugging, and repair as well as analyze technical grievances, providing suitable solutions and/or restore required functionality
Staging, deployment, and reclamation of various technological equipment (workstations, routers, printers, etc.)

Maintaining and repairing technological equipment and peripheral devices, including software and driver configuration
Provide end user orientation and guidance for operation of new software and computer equipment
Organize and schedule routine maintenance/upgrades, working with end user timelines
Assists with IT special projects: upgrades, deployment, demobilization, server/network component management, and process improvements
Respond to emergency situations afterhours on a rotational basis
Various other duties as requested by management

QUALIFICATIONS/SKILLS

Associate Degree or BScs/BAs in Computer Science, engineering or relevant field
3-5 years’ of proven experience as IT Technician or similar role
Thorough knowledge of computer systems and IT components
Excellent interpersonal, verbal, and written communication skills
Excellent diagnostic and problem-solving skills
Good knowledge of internet security and data privacy principles
Active Directory and Entra administration, including object and NTFS security management
Skilled in the use of MS Windows (11) and Office/M365 (Word, Excel, Outlook, PowerPoint)
Strong understanding of networks and experience with LAN/WAN networks
Ability to travel to remote locations as required
Willingness to work in conditions requiring physical exertion, including lifting up to 35lbs, kneeling/crouching, accessing hard to reach areas, and exposure to the elements
Must be able to work under pressure, to multi-task, and meet deadlines
Exceptional organizational and time-management skills
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

About the Company

Primoris Services

Horizontal directional drilling for pipelines

SEDD provides horizontal directional drilling (HDD) services for trenchless pipeline installations across oil and gas, telecommunications, electric, water, sewer, and irrigation. It uses a drill head and guidance system to bore beneath obstacles like roads, wetlands, or rivers and install pipes without open-cut digging, handling pipe types such as PE, HDPE, PVC, and steel; it can complete crossings up to 56 inches in diameter and 10,000 feet long with large-bore rigs. The company differentiates itself by handling technically demanding, large‑bore drilling projects for major energy and utility clients and by its history of strategic acquisitions and backing from private equity, now as part of PLH Group. Its goal is to be a leading contractor for energy pipeline and utility projects by expanding its HDD fleet, capabilities, and service footprint while minimizing surface disruption and environmental impact.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Casa Grande, AZ
Founded: 2007

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