SOC Analyst

Posted on 5/10/2024



1,001-5,000 employees

Cloud-based contact center solutions provider

Data & Analytics
AI & Machine Learning


Remote in USA

Required Skills
Microsoft Azure
Google Cloud Platform
  • 3+ years of SOC experience.
  • Formal education in Computer Sciences/Cybersecurity or related industry certifications.
  • Proven experience as a SOC Analyst or in a similar Cybersecurity role.
  • Working knowledge in identifying and responding to reports of Malware and Phishing attempts
  • Experience and familiarity with Windows/Unix operating systems, Networking, DNS, EDR, IPS/IDS, Azure, O365, GCP, AWS
  • Hands-on experience with SIEM tools, intrusion detection systems, and other security technologies.
  • Awareness of cybersecurity principles, technologies, and best practices.
  • Experience with Google Chronicle is a plus.
  • Enjoys problem solving and has a great aptitude for critical thinking
  • Excellent written and verbal communication skills, and strong ability to clearly communicate complicated concepts over the phone, in person, and in writing
  • Must learn quickly and adapt to a changing environment and be eager to accept new responsibilities
  • Be excited to learn, explore, grow, and have a curiosity for information security
  • Monitor security alerts and events from various sources, including SIEM systems.
  • Monitor Security reporting sources for InfoSec related issues or requests and work to resolve.
  • Investigate and respond to security incidents promptly and effectively.
  • Conduct thorough analysis of security events and incidents to identify potential threats and vulnerabilities.
  • Support non-security focused IT staff with security queries or tasks.
  • Perform daily assessments to identify and resolve gaps in monitoring.
  • Observe case management alert volume to identify problems with detections, logging, automation.
  • Develop new and maintain/update documentation of the SOC processes, procedures, and technologies.

As a pioneer in cloud-based contact center solutions, this company provides a secure and scalable platform integrating digital engagement, analytics, workflow automation, and practical AI to enhance customer experiences. The emphasis on reliability, security, and compliance, coupled with a strong focus on employee development and empowerment, makes it an excellent workplace for those passionate about advancing customer service technologies and driving business results.

Company Stage


Total Funding



San Ramon, California



Growth & Insights

6 month growth


1 year growth


2 year growth