Full-Time

SOC Analyst

Posted on 5/10/2024

Five9

Five9

1,001-5,000 employees

Cloud-based contact center solutions provider

Data & Analytics
AI & Machine Learning

Mid

Remote in USA

Required Skills
Microsoft Azure
Communications
AWS
Linux/Unix
Google Cloud Platform
Requirements
  • 3+ years of SOC experience.
  • Formal education in Computer Sciences/Cybersecurity or related industry certifications.
  • Proven experience as a SOC Analyst or in a similar Cybersecurity role.
  • Working knowledge in identifying and responding to reports of Malware and Phishing attempts
  • Experience and familiarity with Windows/Unix operating systems, Networking, DNS, EDR, IPS/IDS, Azure, O365, GCP, AWS
  • Hands-on experience with SIEM tools, intrusion detection systems, and other security technologies.
  • Awareness of cybersecurity principles, technologies, and best practices.
  • Experience with Google Chronicle is a plus.
  • Enjoys problem solving and has a great aptitude for critical thinking
  • Excellent written and verbal communication skills, and strong ability to clearly communicate complicated concepts over the phone, in person, and in writing
  • Must learn quickly and adapt to a changing environment and be eager to accept new responsibilities
  • Be excited to learn, explore, grow, and have a curiosity for information security
Responsibilities
  • Monitor security alerts and events from various sources, including SIEM systems.
  • Monitor Security reporting sources for InfoSec related issues or requests and work to resolve.
  • Investigate and respond to security incidents promptly and effectively.
  • Conduct thorough analysis of security events and incidents to identify potential threats and vulnerabilities.
  • Support non-security focused IT staff with security queries or tasks.
  • Perform daily assessments to identify and resolve gaps in monitoring.
  • Observe case management alert volume to identify problems with detections, logging, automation.
  • Develop new and maintain/update documentation of the SOC processes, procedures, and technologies.

As a pioneer in cloud-based contact center solutions, this company provides a secure and scalable platform integrating digital engagement, analytics, workflow automation, and practical AI to enhance customer experiences. The emphasis on reliability, security, and compliance, coupled with a strong focus on employee development and empowerment, makes it an excellent workplace for those passionate about advancing customer service technologies and driving business results.

Company Stage

IPO

Total Funding

$874.1M

Headquarters

San Ramon, California

Founded

2001

Growth & Insights
Headcount

6 month growth

5%

1 year growth

12%

2 year growth

29%