Technical Service Manager

Working at Freudenberg: We will wow your world!

Responsibilities:

• Lead and coordinate technical service support across SEA region (  Food industry  )
• Provide technical consultation and troubleshooting for customers, OEMs, and sales teams
• Perform equipment / plant inspections and lubrication assessments
• Prepare professional technical reports and product recommendations
• Maintain and develop long-term customer relationships through technical engagement
• Work closely with sales teams to support customer visits and solution-based selling
• Support OEM technical recommendations and approvals
• Contribute to product improvement and feedback to regional/global teams
• Participate in technical events, exhibitions, and industry seminars
• Provide technical input on market trends and customer needs (non-commercial)
• Develop technical reports and recommendations for customers
• Contribute to continuous improvement of service processes and tools
• Support regional initiatives related to technical service excellence and customer experience
• Manage local and regional business requirements like training, use technology link to all stakeholders (KL Sales & Channel Partners), create platform’s to reinforce knowledge improvement.
• Provide on-spot technical service and trouble-shooting solving for the existing customers’ expectation.
• Deliver technical training, seminars, and workshops for customers and sales teams
• Initiate, maximize opportunities with focus on OEM operation of existing and new approvals / recommendations with activities at their subsidiaries in the region.
• Special projects and assignments by superior and required by business

Qualifications:

• Engineering degree (Mechanical / Chemical or related field)
• Minimum 8 years of experience in technical service, maintenance, or application engineering, preferably within the lubrication / specialty lubricants industry
• Strong hands-on experience in lubrication systems, tribology, or industrial maintenance practices
• Proven experience in providing technical support and troubleshooting for industrial applications
• Experience working with industrial customers and OEMs, ideally in sectors such as cement, steel, food, or manufacturing
• Strong technical problem-solving and analytical capability
• Good communication skills in English (both written and spoken)
• Willingness to travel regionally

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication (Thailand) Co. Ltd.