PSC Manager - New Port Richey, FL
No salary listed
Senior
Bachelor's
New Port Richey, FL, USA
In PersonOn-site in New Port Richey, Florida. Local candidates preferred; relocation not specified.
Medical, Clinical & Veterinary
Company Historically Provides H1B Sponsorship
About the job
Requirements
- Minimum of 5 years of phlebotomy experience
- High School Diploma (or equivalent) required
- Phlebotomy Certification (or equivalent) preferred, except where regulatory regulations are mandated depending upon state
Responsibilities
- Verifies test requisitions by comparing information with orders and requisition documentation; brings discrepancies to the attention of Natera product management leadership.
- Verifies patient by reading patient identification.
- Obtains blood specimens by performing venipunctures and finger sticks.
- Maintains specimen integrity by using aseptic technique, following Natera procedures; observes isolation procedures.
- Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed in Natera provided system.
- Maintains quality results by following Natera procedures and testing schedule; recording results in the quality-control log; identifying and reporting needed changes reporting KPIs to product management leadership on biweekly basis.
- Maintains safe, secure, and healthy work environment by following standards and procedures; complies with legal regulations.
- Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying internal Natera team of unresolved orders.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Enhances Natera’s phlebotomy reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Completes training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training within 30 days of hire.
- Works with PHI regularly and has access to PHI-related technologies to perform the job.
- Reports any SPI or CAPA or NCR issues to internal Natera product management leadership team.
- Assists with managing all phlebotomy equipment associated with the establishment and running of the patient service center; may require heavy lifting of up to 50 pounds of supplies.
- May require reimbursable travel for stocking of supplies.
- May include onboarding, training, and retraining of individual phlebotomists, as deemed necessary to support volume increases.
- Assists with managing Patient Service Center vendors.
- Assists with phlebotomy program management: Monitor distribution and claiming of blood draws; Monitor customer feedback; Manage small escalations as needed.
- Manage scheduling issues.
- Ensure continued and open communication regarding ongoing draw statuses.
- General phlebotomy knowledge for PSC’s location (per state regulations).
- Must maintain a current status on Natera’s training requirements.
Desired Qualifications
- 5+ years high-level customer care experience
- Managing/supervising phlebotomy operations and teams experience preferred
- BS/BA degree (preferred)
- Phlebotomy Certification (or equivalent) preferred
- Previous financial and budgetary experience preferred
- Bilingual language skills preferred
- Excellent communication skills
About the company
Natera develops genetic tests for clinicians caring for people with cancer, inherited conditions, pregnancies, and organ transplants, using DNA analysis to inform medical decisions. Its portfolio includes Signatera for tracking residual cancer, Panorama for prenatal screening, and Prospera for assessing transplanted organ health. The company combines laboratory analysis with software that distinguishes DNA fragments in blood, and earns revenue mainly from diagnostic testing, alongside licensing and services for research partners. Clinicians use its portals to order tests, track samples, and review results, while patients have access to genetic information sessions. Natera was founded in 2004 and is headquartered in Austin, Texas.
Company Size
5,001-10,000
Company Stage
IPO
Headquarters
Austin, Texas
Founded
2004
Get referred to Natera
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Simplify's Take
What believers are saying
- Family health benefits are concrete: Natera gives employees and their families free tests, alongside fertility benefits.
- Research work extends beyond diagnostics: October 2026 TransCode collaboration uses Signatera to screen colorectal cancer trial candidates.
- Commercial demand is expanding: August 2026 results showed second-quarter revenue of $752.8 million, up 37.7% year over year.
What critics are saying
- Profitability still lags growth: August 2026 results reported a $75.8 million second-quarter operating loss.
- San Carlos lab applicants must weigh weekend work: Clinical Lab Scientist I lists weekends and overtime.
- Signatera reimbursement has limits: Medicare coverage depends on cancer type, stage, and treatment setting.
What makes Natera unique
- Prenatal screening reaches an unusual condition: Panorama screens eligible pregnancies for triploidy, an extra set of chromosomes.
- Cancer monitoring follows each patient's mutations: Signatera builds its assay from the patient's tumor and matched normal sample.
- Kidney rejection assessment combines two signals: Prospera uses donor DNA fraction and quantity in a two-threshold algorithm.
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Benefits
- Flexible medical plans
- Investment options
- Time off
- Workplace perks