Systems Engineer

Ready to take your IT career to the next level in Perth? We're on the lookout for a skilled Systems Engineer who thrives on solving complex technical challenges and delivering top-tier support.

What is the role 

We’re looking for an experienced Systems Engineer to join our Perth-based Service Delivery team. This full-time role is office-based during standard business hours (Monday to Friday) and includes participation in an on-call roster and occasional after-hours work as needed.

You’ll provide technical support across infrastructure, networking, cloud platforms, and end-user systems, while also contributing to ongoing maintenance and project delivery. Working closely with both clients and internal teams, you’ll help ensure reliable, secure, and high-performing IT environments.

What You’ll Be Doing

• Providing remote and onsite support for a variety of client environments

• Troubleshooting and resolving hardware, software, and networking issues

• Installing, upgrading, and configuring IT infrastructure (on-prem and cloud)

• Acting as an escalation point for junior technicians

• Collaborating with clients to understand technical needs and deliver tailored solutions

• Monitoring systems, responding to alerts, and managing incidents in line with SLAs

• Documenting technical procedures, solutions, and project work

• Liaising with vendors when required

• Recommending and supporting implementation of new technologies

• Contributing to ongoing improvement and automation initiatives

• Keeping your technical knowledge up to date through self-study and training

Who we are looking for 

• Strong Communication Skills
  Demonstrated ability to communicate effectively with both internal teams and external stakeholders. Written and verbal communication skills must be to a high standard.

• Self-Management
  Proven track record of working independently while maintaining high productivity and accountability.

• Technical Proficiency (Intermediate Level or Higher)
  Candidates must possess hands-on experience and working knowledge in the following areas:

  • Microsoft 365 (M365) – administration and support

  • Microsoft Security Solutions – management & support

  • Networking – preferably with Cisco Meraki technologies

  • Backup Solutions – ideally Veeam or similar platforms

  • Server Infrastructure – both on-premise and cloud-based, including:

    • Windows Server

    • Hyper-V

    • VMware ESXi

  • End user & desktop devices - administration and supportincluding computers and smart phones

• Minimum 5 Years in Technical Support Roles
  Ideally within a Managed Service Provider (MSP) environment, supporting a diverse range of clients and infrastructure setups.

• Multi-Client Support Exposure
  Experience managing and troubleshooting systems across multiple customer environments, with a strong focus on service delivery and client satisfaction.

• Monitoring and Maintenance
  Proven ability to respond to alerts, perform root cause analysis, and carry out preventative maintenance tasks.

Preferred Qualifications & Certifications

• Microsoft Certifications

  • Microsoft 365 Certified: Modern Desktop Administrator Associate

  • Microsoft Certified: Azure Administrator Associate

• Networking Certifications

  • Cisco Certified Network Associate (CCNA)

  • Cisco Meraki Solutions Specialist (or equivalent hands-on experience)

• Backup & Infrastructure

  • Veeam Certified Engineer (VMCE)

  • VMware Certified Professional (VCP), Microsoft Hyper-V or Nutanix experience 

Desirable Skills

• ITIL Foundation Certification (for service management best practices)

• Experience interacting with change management processes including writing requests for change

• Familiarity with RMM tools and PSA systems such as ConnectWise

• Experience physically installing and maintaining networking equipment and other infrastructure at client sites and in a data centre environment 

What we offer

• A friendly team environment with a strong technical support network

• Broad range of options for training and developing your IT skills

• Opportunity to work with the IT industry's latest technologies

• Internal career growth for high performers and IT super-stars

• Cost price on products from our suppliers

• Lunches and snacks provided

• Comprehensive Employer Assistance Program

• Bonuses and incentives for upskilling