Peer Success Manager
Kaseya
Peer Success Manager
Kaseya
Integrated IT management and security platform
About Kaseya
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.
Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.
Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.
We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.
At Kaseya, we don't just raise the bar. We build it.
Responsibilities
Guide members through one-on-one meetings to train on peer systems and processes
Set appropriate expectations for members regarding peer and what success looks like in our program
Maintain knowledge and understanding of the program as it continues to scale
Be knowledgeable about all Kaseya products but Powered Services Pro in particular (training provided)
Travel to quarterly meetings and network with members in addition to providing logistical assistance
Encourage members to understand the TruMethods framework. Leverage our library of video lessons and content. Also, drive attendance to webinars that will help partners grow their business.
Assist in training all new staff on the TruMethods framework and the Peer Program.
Forecasting potential churn and developing strategies to keep churn below 5%.
Preferred Qualifications
Communication skills- presenting, teaching, customer service, scheduling, and general communication with partners and colleagues
Persistence and follow through
Organizational skills
Knowledge of the MSP industry
Knowledge of HubSpot, Calendly, Zoom, Asana and Microsoft Suite
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Kaseya offers an integrated IT and security management platform used by MSPs and internal IT teams to monitor, secure, and automate tasks across endpoints, networks, and cloud services. The IT Complete Platform automates routine chores, centralizes operations, and adds auditing, compliance, and IT documentation through strategic acquisitions, while integrating with Microsoft 365, Google Workspace, and Salesforce. Unlike many point tools, it provides a single system that covers IT management, security, auditing, and documentation, supported by a global network of IT service providers. Its goal is to help IT professionals run safer, more efficient operations and deliver reliable service while reducing cybersecurity risks and costs.
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