Quality Improvement Specialist

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

Elwyn seeks a Quality Improvement (QI) Specialist to conduct internal evaluations of services to ensure quality care which fulfills all regulatory, funding agencies, and internal standards; performs assessments of all services and makes recommendations for improvement in all aspects of service delivery; and develops and implements policies for assuring compliance with all fire, health, safety and security regulations.

The salary for this role is anywhere from $45k, negotiable based on background, experience, and education. 

DUTIES AND RESPONSIBILITIES:

• Conduct internal evaluations as part of the Intellectual and/or Developmental Disability (IDD) Programs Continuous Quality Improvement (CQI) program with tasks including but not limited to auditing programmatic documentation, determining compliance of training of staff members providing service to an individual, reviewing individual finances for accuracy and accountability with individual inventories, evaluating whether medications and medication administration records accurately match the physician documented and Individual Support Plan reflected needs of the individual, physical site reviews, etc to ensure that services are provided in accordance to expectations under the waiver and in  line with expectations for high quality
• Audit Individual Support Plans by and documentation supporting the ISP in the home and submit findings to the Program Coordinator (PC) and Unit Director For corrective action, as applicable, and information on the status of the quality of the provided program
• Self-initiate Quality Improvement (QI) projects including but not limited to additional training and mentoring of Program Coordinators and other personnel to aid in Elwyn New Jersey’s on-going commitment to the delivery of exceptional services
• Assist in preparing for surveys and hosting survey teams with tasks including but not limited to evaluating what is needed, identifying it for team members, and helping to collect documentation
• Assist the team professionally communicate and work with individuals, families, legal guardians, representative payees, community service providers, etc with tasks including but not limited to evaluating care needs through documentation review to ensure that individuals’ needs are attended to by the team
• Report Quality Improvement needs including but not limited to improvements on the CQI tools and protocols as applicable in the homes to the Director of Quality Improvement for ongoing improvement of QI department tools and ability to enhance program outcomes
• Complete and maintain current investigation specialist training to complete investigations
• Respond to requests such as needed collection of documentation and provide competent follow up on matters requiring additional attention such as specific training of a Program Coordinator
• Complete investigations as assigned by the Director or Associate Director of Quality Improvement & Compliance and participate in completing assessments of investigations to ensure appropriateness and consistency by reviewing investigations with the Quality Improvement & Compliance team
• Maintain a current file of all regulatory standards and updates to review them and ensure an accurate and up to date understanding of regulations and in order to be able to utilize them for training and review as applicable
  Perform cardiopulmonary resuscitation (CPR), crisis intervention, and medication administration using agency-trained protocols
• Act as a resource to program staff for all questions regarding forms, policies, and protocols in regards to the annual program plan writing, implementation, revision, and training
• Monitor on-going plans of execution of ISPs by reviewing daily documentation and staff training documentation and analyzing whether it is in concert with the needs of individuals supported to ensure that services of highest quality are provided
• Ensures documentation and reports including but not limited to CQI audits in order to meet all requirements of the State of New Jersey Department of Human Services/Division of Developmental Disabilities and Elwyn New Jersey
  Attend committees and sub-committees meetings as assigned to work on projects, policy and procedure
  Participate in the development of policies and procedures, facility safety, and fire safety
• Work with, understand, and comply with terms and conditions of collective bargaining agreements (CBA) within a unionized environment
• Cooperate with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection or investigation
• Follow all current policies and procedures of Elwyn New Jersey
• Maintain current state-mandated training and certifications
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• High school diploma or graduate equivalency diploma; bachelor’s degree preferred in the field of human services (eg, psychology, sociology, counseling, public policy)
• A master’s degree will be considered in lieu of the number of years beyond one
• Directly relevant and equivalent years of experience in the field of Intellectual and Development Disabilities (IDD) service will be considered in lieu of a bachelor’s degree
• Three (3) years of work experience including a combination of experience with individuals with disabilities, quality improvement; residential or day program
• Directly relevant and equivalent years of experience in the field of Intellectual and Development Disabilities (IDD) service will be considered in lieu of a bachelor’s degree
• Previous experience working within and managing a unionized workforce preferred
• Non-profit human service experience highly preferred
• Must be able to perform CPR and crisis intervention using agency-trained protocols
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint; Access, Publisher and report-writer experience preferred
• Experience using Electronic Health Record (EHR) software
• Must have current, valid driver’s license in state of residence, three (3) years driving experience in the United States, and acceptable driving record
• Proven ability to integrate diverse perspectives, foster innovation and accomplish objectives through managing, coaching, and developing a team
• Ability to manage processes, develop and initiate actionable strategies that support the company's growth mission
  Excellent customer service skills with the ability to effectively communicate cross-functionally with all levels within an organization
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Team player with exceptional organizational skills that can work independently and be adaptable to changing schedules and demands
• High level of both written and verbal communication skills, capable of adapting style and tone according to the situation and audience
• Must submit to a criminal background check and drug test and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served
• Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI)
• Must successfully complete/obtain and maintain all clearances and certifications as required by Elwyn NJ and regulatory agencies and must cooperate with the licensee and Division staff in any inspection or investigation Equivalent combination of training and experience that provides the characteristics required to do the essential functions of the class may be substituted
• Must possess a current, valid driver’s license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record, in accordance with Elwyn’s Vehicle Operation and Driver’s Code Policy 905. For individuals licensed for more than two (2) years, the driving record will be reviewed for acceptability based on the past three (3) years. Additionally, employees required to drive as part of their job may need to successfully complete and pass an Elwyn Road Test before being authorized to drive.

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information.

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