In PersonIn-studio position; evening hours are 1 PM to 10 PM.
IT OperationsIT Service Desk & End User Support
About the job
Requirements
Troubleshooting and problem-solving skills.
Ability to learn quickly.
Helpdesk support experience.
Workstation hardware troubleshooting experience.
Experience with Active Directory, Domain Name System (DNS), Dynamic Host Configuration Protocol (DHCP), and Group Policy Objects (GPO).
Computer imaging experience.
Experience with cloud-hosted email.
Responsibilities
Provide technical assistance for user issues and requests.
Communicate through chat, email, and ticketing systems.
Document progress and solutions in tickets and the wiki.
Resolve problems with networks and other computer systems.
Troubleshoot issues and outages.
Diagnose hardware and software errors.
Install and configure software and hardware.
Set up accounts and permissions.
Set up, image, and move workstations.
Handle render-farm requests, including priority requests after hours.
Maintain, upgrade, and manage software, hardware, networks, and the render farm.
Proactively diagnose issues and identify ways to increase efficiency through scripting and automation.
Desired Qualifications
PowerShell scripting.
Thinkbox Deadline render-farm management.
Basic Linux experience.
Experience troubleshooting software used in the three-dimensional content-creation industry, such as Adobe Creative Cloud, Autodesk products, and Nuke.
Company Overview
ICON Creative Studio is Canada’s largest independently owned animation entertainment company, located in the historic Gastown district of Vancouver, BC. Our talented team includes specialists across the entire animation pipeline, working alongside creative and management professionals to deliver outstanding animated content.
Known for our commitment to quality, efficiency, and timely deliveries, ICON has partnered with distributors, broadcasters, and leading streaming platforms worldwide to create and produce noteworthy, impactful projects.
We operate from a holistic philosophy, leveraging the unique skill sets of our team members to maximize production efficiency while maintaining an optimal balance of creativity and quality on-screen.
Why Work at ICON?
Collaborate on top-tier feature and episodic CG franchises for major streaming platforms, including Netflix, Disney+, Apple TV+, Amazon, Peacock, and Paramount+.
Be part of a diverse team of artists from around the globe who have joined us here in British Columbia.
Work with the latest tools and software, ensuring you're always equipped to do your best work.
Be part of a studio that upholds a premium standard of quality across all productions, putting every resource into what’s on-screen.
Enjoy flexibility, autonomy, and a supportive workplace culture.
Access direct deposit and a generous benefits package.
Grow with us through continuous learning opportunities, mentorship, and empowering you to achieve your professional goals.
We offer a competitive total rewards package that includes comprehensive extended health, dental, vision, prescription drug, and paramedical coverage, and access to mental health and wellness resources. Employees also enjoy a pet-friendly studio, an onsite gym, and regular social events that bring teams together both virtually and in person.
*This is an in studio position with night shift hours from 1PM to 10PM *
IT Helpdesk Technician – Evening – 1 PM to 10 PM
Job Description:
Provide support and technical assistance to users with requests or issues they face on software and hardware. Troubleshooting problems through diagnostic tests and remote access to their computers. Maintain, upgrade, and manage software, hardware, networks and render farm. Diagnose and resolve problems quickly. Proactively diagnose issues and find way to increase efficiency with scripting and automation. Communicate with a variety of interdisciplinary teams and users. Handle priority requests for the render farm after hours. Your goal will be to ensure that our technology infrastructure runs smoothly and efficiently.
Job Duties:
- Providing technical assistance on issues and requests - Communicating via chat, email, and tickets - Documenting progress and solutions in tickets and the wiki - Resolving problems with networks and other computer systems - Troubleshoot issues and outages - Diagnosing hardware and software errors - Install and configure software and hardware - Set up accounts and permissions - Set up, Image, and move workstations - Handle render farm requests
Skills:
- Troubleshooting/problem-solving skills - Ability to learn quickly - Help-Desk Support - Workstation hardware troubleshooting - Active Directory, DNS, DHCP, and GPO experience - Computer Imaging - Cloud hosted email
Nice to have:
- PowerShell Scripting - Thinkbox Deadline Render Farm Management - Basic Linux experience - Experience troubleshooting software used in the 3D content creation industry. - Ex. Adobe Creative Cloud suite, Autodesk products, Nuke, etc.
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In accordance with British Columbia's pay transparency legislation, the wage displayed reflects the minimum rate established under ICON's collective agreement. Additional compensation may be considered based on experience, qualifications, and project needs, where permitted by the collective agreement.
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ICON Creative Studio is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.