Desktop Support Graduate

Desktop Support Graduate

We're your dream technical team!

We are currently recruiting for an IT Graduate - Desktop Support Analyst to join our team. You will work with our tech-savvy staff to ensure the smooth running of their IT equipment and the systems they depend on. You’ll be an essential part of improvements as we strive for perfection. You will need to possess outstanding communication skills and have an enthusiastic disposition. We are looking for someone with a proactive, team spirited attitude that can bring experience and initiative.

What You’ll Do

• Helpdesk call management and remote support assistance
• Hands on support and problem solving of real live IT cases
• Involvement and co-ordination of projects, both locally and globally
• Ensure SLA and Customer Satisfaction are adhered to
• Regional and global team membership
• Workstation and networking device management and configuration, upgrades and deployment
• Basic network troubleshooting
• Basic active directory administration, maintenance and troubleshooting
• Knowledge Base and KEDB usage and advising on shortcomings
• Escalate issues within timescales allowed
• Third Party Case logging and assigning cases
• Meeting rooms audio visual checks 
• Deployment of laptops using imaging technology (Intunes/JAMF)
• Case Management
• Adhere to company and departmental policies and procedures
• Maintain IT inventory and asset registry
• Project and non-project related tasks as and when assigned
• Onboarding/Offboarding of new staff and leavers
• Assist with office user moves internally related to IT equipment
• After hours or overtime work as and when necessary

What You’ll Bring

• Exposure to Microsoft and Apple systems and technologies
• Advanced Microsoft Office 2016/0365 knowledge and support
• Windows 10 Operating Systems knowledge and support
• Degree or diploma in IT

Belonging at Mimecast

Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.

We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.