Technical Lead - Identity & Governance Administration

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong. 

Does working with some of Canada’s most versatile minds in innovation supporting retail, digital consumer solutions and analytical platforms excite you? Loblaw Technology & Analytics powers game-changing retail solutions, giving our customers the ability to live their lives well.

Come work with a team that values diverse ideas, prioritizes a culture of inclusion, and develops our talent from within. Loblaw Technology & Analytics gives you the chance to excel and helps you to strive for success in a big way. Keep reading to learn more!

Technical Lead, IGA (Identity & Governance Administration)

As part of the Identity and Access Management (IAM) team, the Tech Lead, Identity & Access Management ensures users have the appropriate access, governance controls and protection are in place to safeguard our assets.

What you will do:

• Provide hands-on technical support and operational leadership for SailPoint IdentityIQ, ensuring platform stability, availability, and reliability.
• Troubleshoot complex production issues, perform root cause analysis, and implement sustainable fixes for SailPoint defects and operational incidents.
• Review, troubleshoot, and update SailPoint IdentityIQ code and configurations using Java/BeanShell and XML, including rules, workflows, and integrations, to resolve operational issues and enhance platform functionality.
• Review and maintain GitHub-managed SailPoint code and configurations, following established source control, code review, and deployment practices.
• Leverage SailPoint database queries and data analysis to troubleshoot issues, validate data, and identify inconsistencies.
• Troubleshoot aggregation, provisioning, application integration, access, and connectivity failures across the SailPoint environment.
• Support SailPoint deployments, upgrades, configuration changes, and application onboarding while following established change and release processes.
• Partner with application, engineering, infrastructure, and business teams to deliver IAM solutions and resolve complex technical issues.
• Maintain technical documentation, SOPs, runbooks, and implementation plans, while driving knowledge sharing and continuous improvement.

What you bring:

• Strong hands-on experience administering, supporting, and maintaining SailPoint IdentityIQ in an enterprise environment.
• Proven ability to troubleshoot complex SailPoint production issues, perform root cause analysis, and implement effective solutions.
• Strong hands-on experience with Java/BeanShell and XML for developing, reviewing, troubleshooting, and modifying SailPoint IdentityIQ rules, workflows, and configurations.
• Experience using GitHub for SailPoint source code and configuration management, including code reviews, version control, and supporting deployment activities.
• Strong knowledge of SailPoint database structures and queries for troubleshooting, data analysis, and validation.
• Experience with aggregation, provisioning, application integrations, access management, and connectivity troubleshooting.
• Experience supporting SailPoint deployments, upgrades, application onboarding, and platform maintenance.
• Strong understanding of IAM security principles, governance controls, and operational best practices.
• Strong analytical and problem-solving skills with the ability to translate technical issues into business and operational risk.
• Ability to work effectively across technical and business teams and communicate technical issues, solutions, and recommendations to diverse audiences.

What Loblaw Offers You

We offer flexibility and balance, and an environment that sets you up for success no matter where your workspace is located.

Here, you will find a great team to help you achieve your goals as you help us achieve ours!

Work in our fast-paced, exciting Technology environment, helping our stores, colleagues, and customers every day.

Loblaw colleagues also enjoy:

• Work Perks Program
• On-site Fitness, Basketball & Volleyball courts, Ice Rink
• Tuition Reimbursement & Online Learning
• Pension & Benefits
• Paid Vacation

Loblaw recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. At Loblaw, we celebrate diversity and strive to build a culture of inclusion where differences are embraced, valued, and supported.

We are committed to being an equal opportunity employer and encourage people from all backgrounds and identities to apply. Accommodation in the recruitment, assessment, and hiring process is available upon request for applicants with disabilities.

We thank all candidates for their interest, but please note, only those who meet the minimum requirements will be contacted.

www.Loblaw.ca/careers

Our commitment to Sustainability and Social Impact is integral to how we do business. Our CORE Values - Care, Ownership, Respect, and Excellence - guide our decisions and come to life through our Blue Culture.

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

Hiring Range / Échelle salariale à l’embauche :$120,000.00 - $154,000.00 / 120.000,00$ - 154.000,00$ (per year / par an)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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