Contact Center Specialist 2
CoxHealth
Contact Center Specialist 2
CoxHealth
Hospital network with clinics and ERs
Facility:
West Campus (Chase): 303 E Republic Rd, Springfield, Missouri, United States of America, 65807




Department:
1733 Consumer ExperienceScheduled Weekly Hours:
20Hours:
Hours can vary form 8:00 AM - 6:00 PM depending on work shift.Work Shift:
Day Shift (United States of America)CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:
Named one of Modern Healthcare’s Best Places to work five times.
Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.
Acknowledged by Forbes as one of the Best Employers for New Grads.
Healthcare Innovation's Top Companies to Work for in Healthcare (2025).
Benefits
Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)
For a comprehensive list of benefits, please click here: Benefits | CoxHealth
Hours can vary form 8:00 AM - 6:00 PM depending on work shift.
Job Description:
The Contact Center Specialist II is responsible for managing interactions with consumers to ensure high level of customer service. Key responsibilities include answering consumer inquires, directing them to the appropriate department, centralized scheduling services for clinics, and other duties related to ensure patients can easily access their provider(s). Education: • Required: High school diploma or Equivalent Experience: • Required: 1-year customer service experience and/or competency completed in Contact Center Specialist I role for a minimum of 6 months or equivalent skills. • Preferred: 2+ year customer service experience, healthcare experience, and/or call center experience Skills: • Strong customer services skills that demonstrate empathy, kindness, safety, and compassion • Problem solving skills to analyze and respond to consumer inquires • Ability to work independently and as a member of a team • Possess excellent time management skills • Professional written and verbal communication skills • Proficient in Microsoft Office Programs as well as healthcare related programs • Ability to multi-task, manage call volume and prioritize patient needs • Ability to make timely decisions and provide best possible outcome • Competency in required skills as a Contact Center Specialist I or equivalent skills Licensure/Certification/Registration: ▪ N/ACoxHealth operates as a regional health system with six hospitals, more than 80 clinics, five emergency rooms, and about 13,000 employees across southwest Missouri. It delivers a wide range of medical treatments and services through its network, coordinating primary, specialty, urgent, and hospital-based care to meet patient needs. The system’s care works by connecting hospitals, clinics, and ERs under one network to provide consistent, accessible health services and care pathways for patients. CoxHealth differentiates itself by being the area leader in health care and community involvement, leveraging a large regional footprint and a strong commitment to community health as part of its mission. Its goal is to improve the health of the communities it serves and to be the best for those who need care.
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