IT Help Desk Specialist
IXL Learning
IT Help Desk Specialist
IXL Learning
Personalized K-12 practice with analytics
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Specialist. In this role, you'll be at the forefront of delivering top-tier help desk support to IXL’ers in our dynamic San Mateo, CA office. Your solid technical skills, proactive problem-solving, and commitment to customer satisfaction will ensure smooth and efficient tech operations, making you an essential part of our support team.
This is a full-time position that requires you to be in our IXL headquarters office in San Mateo, CA. The work schedule for this role is Monday-Friday in the office.
The base hourly rate for this full-time position is $28.00 to $33.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
Personalized K-12 practice with analytics
IXL Learning operates as an interactive EdTech platform that provides personalized practice in math and English for students from kindergarten through high school. The program offers more than 1,000 skills aligned to the Indian national curriculum, and serves individual students, parents, and educational institutions under a subscription model. It uses adaptive learning to tailor practice and real-time analytics to track student progress, identify weak areas, and adjust activities accordingly. Gamification features like virtual treasure hunts and awards keep students motivated. The company’s goal is to help students improve performance and engagement by delivering data-driven, personalized practice within the Indian education context.
Explore more opportunities at IXL Learning