Academy Sports + Outdoors
Retailer of sports and outdoor gear
Customer Care Supervisor
Regular in-office attendance is required; occasional travel may be needed.
About the job
- An associate's degree in a relevant field of study or equivalent years of related work experience is required.
- At least 2 years of related experience is required.
- Strong written and verbal communication skills, with the ability to interface effectively with internal and external individuals.
- Ability to maintain the customer's perspective as a driving force behind activities and decision-making.
- Strong analytical, problem-solving, and creative thinking skills.
- Ability to prioritize workload in a fast-paced, frequently changing environment while remaining detailed and organized.
- Ability to work independently while contributing to a collaborative leadership team.
- Ability to build partnerships, influence outcomes, work across teams, achieve shared goals, and drive positive organizational impact.
- Ability to meet acceptable hearing and vision requirements for performing job duties.
- Ability to adhere to company policies and professional standards.
- A reliable monitor and broadband internet connection may be required based on location.
- Regular in-office attendance is required.
- Lead the day-to-day work of the Customer Care team.
- Coach team members, build accountability, and support team growth.
- Guide recruiting, onboarding, coaching, performance management, corrective action, evaluations, and career growth planning.
- Identify and implement process improvements.
- Oversee payroll validation, attendance and timekeeping review, report auditing, performance tracking, documentation, and policy compliance.
- Resolve escalated customer issues and respond to customer inquiries through multiple channels as needed.
- Support business initiatives and promote best practices.
- Build a thorough understanding of Academy policies, procedures, and safety rules.
- Collaborate with Customer Care leaders, peers, and other teams to strengthen service practices, improve department performance, and support accountability and continuous improvement.
- Occasionally travel as needed to support business continuity.
- Work flexible schedules as needed, including early mornings, nights, evenings, weekends, and holidays.
- Customer care, contact center, retail service, or people-leadership experience.
- Coaching and developing others.
- Performance management.
- Process improvement.
- Customer recovery.
- Administrative compliance.
- Time and attendance.
- Team building and leadership.
About the company
Academy Sports + Outdoors sells sports and outdoor equipment, including apparel, footwear, and gear for many activities, serving individuals, families, and teams. It operates through physical stores and an online platform, letting customers shop in-store or online. It differentiates itself with price matching, gift cards, a branded credit card, and easy returns with order tracking and in-store pickup. Its goal is to provide high-quality equipment at competitive prices and make shopping convenient to build ongoing relationships with customers.
Company Size
10,001+
Company Stage
IPO
Headquarters
Katy, Texas
Founded
1938
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Simplify's Take
What believers are saying
- Q2 fiscal 2026 revenue rose 3.0% to $1.65 billion; e-commerce grew 12.8%.
- Academy raised fiscal 2026 EPS guidance to $6.50-$6.90 on September 9, 2026.
- September 2026 opened 327 stores; eleven more planned in Q3 accelerates national reach.
What critics are saying
- September 2026 comparable sales fell 0.4% as low-income traffic dropped high single digits.
- The 2026 tariff refund added 510 basis points to gross margin; that boost disappears.
- Aggressive 2026 store openings expose Academy to execution risk if new units underperform.
What makes Academy Sports + Outdoors unique
- Academy's localized merchandising and price-match promise drive broad family and enthusiast demand.
- The September 2026 Hoka launch extends Academy's premium footwear assortment beyond commodity sporting goods.
- Private-label brands and one-roof stores combine sports, outdoor, hunting, and workwear shopping.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 14%1 year growth
↑ 14%2 year growth
↑ 14%Statesboro economy sees latest addition to retail landscape. Posted: Sep 24, 2026 / 04:45 PM EDT Updated: Sep 24, 2026 / 06:13 PM EDT STATESBORO, Ga. (WSAV) - The city of Statesboro continues to see economic growth and its latest addition is just days away from opening up. On Thursday, WSAV got a sneak peek at the newest Academy Sports + Outdoors location, located at 581 Northside Drive East, Suite 106. Store director Paul Butler told WSAV the reason Academy expanded to Bulloch County was due to familial connection. "One of our higher ups has family in the area and so we thought this would be a great location to build this Academy here and support our local needs," Butler said. Statesboro will be the second store Butler has served as director. He previously held the position at the Yulee, Florida location. It took a little more than just family ties in the region to secure the deal. Alan Gross now works for the Development Authority of Bulloch County as the Director of Retail & Amenities Development. He said the newest location came to the region thanks in part to another recent addition: HomeGoods. "TJX [parent company of HomeGoods] was looking to expand in our area," Gross said. "They had hired a site selector to look at a possible location for HomeGoods. At the same time, that site selector was also working with Academy Sports so as we were trying to sell the community on the TJX Expanding, we also lucked in that Academy kind of saw our market as a good landing spot for them as well." This is nothing new for Gross who provided background on his job to WSAV Thursday. "This position started as the brainchild of Charles Penny, [Statesboro] city manager," he said. "They brought me on to try to go out in the world and get those larger retailers to come here. Sometimes getting contact with the right people is easier said than done, but it's a small group and not a lot of people are doing that." Gross adds he continues to find new businesses to come to the city in an effort to retain local talent. "Every semester we graduate young people, the vast majority of which go somewhere else," he said. "I really don't want to lose those people. I would like them to stay here and if we give them more amenities, a better quality of life, we have a better chance of keeping those people. They would be excellent neighbors, excellent employees, and some of them would eventually open their own businesses. I would rather them do that in Statesboro as opposed to somewhere else." Butler explained why his store is worth the visit by those students and other locals. "Our prices and customer service," Butler listed when asked what reasons set his store apart. "We harp on prices. If you find anything cheaper than us, we'll match it and then beat it by 5%." He added, "We love the community, love giving back. We love to support our local needs here in Statesboro." Academy officials say that 82 workers are currently preparing the store for launch but there is an expectation of approximately 60 permanent jobs for the community. Adding another business is not only a win for consumers but also for Gross. "That gives us instant credibility," Gross said about Academy or other large retailers expanding to the region. "It makes my job of going out and trying to sell those other retailers [easier]." He said, "'Hey, you don't have to take my word for it.' A company as large as TJX and Academy Sports, they think that they can come here and make money. We have people and those people have money to spend." Academy will hold its grand opening the weekend of Oct. 2-4. "Friday through Sunday, if you lineup and you're one of the first 150 people here, you get a chance to win a gift card ranging from $20 to $500," Butler said. "It's a mystery gift card." This deal only applies to customers 18 years or older. The grand opening will also feature deals on merchandise, including: * 25% Off Magellan Outdoors apparel * 25% Off all shoes & socks * 25% Off rods, reels & combos On Thursday before the weekend activities, Academy will be giving back. "Academy Sports + Outdoors is celebrating the grand opening of its Statesboro store by donating a total of $5,000 to the community," a company news release said. "Twenty local kids identified by Bulloch County Recreation & Parks (BCRP) will each receive an Academy gift card to shop the store ahead of the grand opening for new apparel, shoes, sports equipment, and items to support the program." If you want to get in the doors quicker than next week, Academy will hold a soft opening beginning this Saturday, Sept. 25. Doors will open at 10 a.m. Gross will monitor the success of the new store and use those statistics to recruit other retailers. "Academy Sports might average sales of about 19 and a half million, according to reports we get," he said. "Whether or not our Academy does that same number, I hope that it's above that number, but we won't get those official numbers from them." Gross now turns to the future. "I still have a list of businesses that I think would do well here and that I think our citizens would enjoy having here," he said. "I'll go down that list about once a quarter, reach out to those folks. Examples being Home Depots, the Targets of the world and let them know, 'You don't have to take my word for it.' Look at these other companies that are coming into the community." Gross added, "I can't do that without the support of City Hall and a mayor and a city council that's very progressive thinking and wants to expand that growth in our area." He expanded more on the possibility of a Target. "I get at least one comment a week: 'When are we getting a target?'" Gross said. "I can say that we're actively recruiting those folks right now, but they are very tight-lipped and these processes take a long time. It took two years to get HomeGoods and that's when we had an existing location that they liked. If Target decided they were coming to Statesboro today, it would probably still take three or four years before they had a grand opening. They're very tight-lipped. I can tell you we are actively being looked at by some very large retailers; I just can't talk about it." Gross also provided information on where future developments may be located. "The old Kmart that was vacant since 2018, that's where HomeGoods is," he said. "They took half the old Kmart so there's still some availability there. We've got the old JCPenney that's still available. That's about 38,000 square feet. I've certainly made a priority of trying to backfill those empty spots. We still have a little bit left, not nearly as much as when we started, I'm happy to say, but that takes that vacant property off the rolls and it aesthetically makes it more pleasing when those other companies come to town to have those tours." He added that growth will also bring more than just retail franchises. "I think that as we start getting those amenities, as we start keeping more of the people that are graduating, I think we will eventually be a target for regional headquarters for larger corporations," Gross said. "I certainly think that's possible for us and I think that's a worthy goal for us to try to go after."
Academy Sports and Outdoors posted second quarter results on 10 September showing a 3% sales rise to $1.65 billion, but comparable sales fell 0.4%. The gap stems from a one-time tariff refund that boosted gross margin by 510 basis points to 40.4%. E-commerce sales grew 12.8% and adjusted earnings per share rose 19.1% to $2.31. The company raised full-year EPS guidance to $6.50-$6.90 and repurchased $181 million of stock. However, traffic from households earning under $50,000 annually dropped in the high single digits, whilst traffic from those earning over $100,000 showed high single-digit growth. Management acknowledged the consumer backdrop will remain challenged, and the tariff refund that drove this quarter's performance will not repeat.
Academy Sports + Outdoors is the destination for premium performance running with launch of Hoka. Sep 10, 2026, 09:05 ET Academy is introducing five Hoka styles in select stores and online at Academy.com KATY, Texas, Sept. 10, 2026 /PRNewswire/ - Academy Sports + Outdoors ("Academy") (Nasdaq: ASO), a leading full-line sporting goods and outdoor recreation retailer, announced today it is launching Hoka performance running shoes in 15 stores across Arkansas, Georgia, Louisiana, and Texas and online at Academy.com in early October. With men's, women's and kids' styles available, including the Arahi 9, Challenger 8, Clifton 11, Rincon 5, and Torrent 5, Academy is fueling fun for the whole family. "At Academy Sports + Outdoors, our gear is designed to support athletes across all skills and experience levels. With the addition of Hoka, we are both building out our premium running assortment and offering customers more great footwear styles to wear in their everyday lives," said Matt McCabe, Executive Vice President and Chief Merchandising Officer. "Our organizations have a shared ethos - to make a positive impact through accessibility to sports, the outdoors, and general wellness and we're excited for our customers to be able to pick up everything they need for their next warm-up, race, or cool down jog." Academy offers a strong assortment from many top brands including Brooks, Nike, adidas, ASICS, New Balance, Puma, and OOFOS. About Academy Sports + Outdoors Academy is a leading full-line sporting goods and outdoor recreation retailer in the United States. Originally founded in 1938 as a family business in Texas, Academy has grown to more than 300 stores across 21 states and counting. Academy's mission is to provide "Fun for All" and Academy fulfills this mission with a localized merchandising strategy and value proposition that strongly connects with a broad range of consumers. Academy's product assortment focuses on key categories of outdoor, apparel, sports & recreation and footwear through both leading national brands and a portfolio of private label brands. For more information, visit www.academy.com. Forward Looking Statements This press release contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. The statements discussed in this press release that are not purely historical data are forward-looking statements, including, but not limited to, the statements regarding the Notes and the use of proceeds therefrom, including the Redemption and repayment of the term loan facility. These forward-looking statements are based on our current expectations and beliefs concerning future developments and their potential effect on Academy. Actual results may differ materially from these expectations due to factors that are set forth in Academy's filings with the U.S. Securities and Exchange Commission. Any forward-looking statement in this press release speaks only as of the date of this release. Academy undertakes no obligation to publicly update or review any forward-looking statement, except as may be required by any applicable securities laws. Media inquiries: Meredith Klein, Vice President of Communications 346.826.6615 [email protected] Investor inquiries: Dan Aldridge, Vice President of Investor Relations 832.739.4102 [email protected] SOURCE Academy Sports + Outdoors
Academy Sports and Outdoors (NASDAQ:ASO) trading up 3.6% on better-than-expected earnings. September 10, 2026 Key points. * Academy Sports and Outdoors beat earnings expectations: Second-quarter EPS was $2.31 versus the $2.07 consensus, while revenue rose 3.0% year over year to $1.65 billion. Shares gained 3.6% in mid-day trading. * The company raised fiscal 2026 EPS guidance to $6.50-$6.90 while maintaining revenue expectations of approximately $6.2-$6.4 billion, supported by cost controls, e-commerce growth and tariff refunds. * Growth remains mixed: e-commerce sales rose 12.8%, but comparable-store sales declined 0.4%. Academy also declared a quarterly dividend of $0.15 per share, representing a 1.1% annualized yield. * Five stocks to consider instead of Academy Sports and Outdoors. Academy Sports and Outdoors, Inc. (NASDAQ:ASO - Get Free Report)'s stock price traded up 3.6% during mid-day trading on Thursday after the company announced better than expected quarterly earnings. The stock traded as high as $52.74 and last traded at $52.9840. Approximately 523,982 shares were traded during trading, a decline of 66% from the average session volume of 1,536,316 shares. The stock had previously closed at $51.15. The company reported $2.31 earnings per share for the quarter, beating analysts' consensus estimates of $2.07 by $0.24. Academy Sports and Outdoors had a return on equity of 17.85% and a net margin of 6.24%.The company had revenue of $1.65 billion for the quarter, compared to analyst estimates of $1.65 billion. During the same quarter last year, the company earned $1.94 earnings per share. The company's revenue for the quarter was up 3.0% on a year-over-year basis. Academy Sports and Outdoors has set its FY 2026 guidance at 6.500-6.900 EPS. Academy Sports and Outdoors dividend announcement. The firm also recently disclosed a quarterly dividend, which will be paid on Wednesday, October 14th. Shareholders of record on Wednesday, September 16th will be paid a $0.15 dividend. This represents a $0.60 dividend on an annualized basis and a yield of 1.1%. The ex-dividend date is Wednesday, September 16th. Academy Sports and Outdoors's dividend payout ratio is 10.56%. Key headlines impacting Academy Sports and Outdoors. Here are the key news stories impacting Academy Sports and Outdoors this week: * Adjusted second-quarter EPS was $2.31, ahead of the approximately $2.07-$2.10 analyst consensus and up 19.1% from $1.94 a year earlier. Revenue rose 3.0% to $1.65 billion, in line with expectations. * Academy raised its fiscal 2026 EPS guidance to $6.50-$6.90 while maintaining revenue expectations of roughly $6.2-$6.4 billion. The improved outlook was supported by cost discipline, e-commerce momentum and the benefit of tariff refunds, although that benefit is expected to diminish. * E-commerce sales increased 12.8%, and newly opened stores produced mid-single-digit comparable sales growth, indicating that expansion and digital initiatives are gaining traction. * Investors and analysts view ASO as potentially undervalued following the rally, with a low earnings multiple and stable underlying earnings power supporting the bullish case. However, the valuation argument is dependent on continued execution. * Comparable sales declined 0.4%, highlighting weaker consumer demand and a performance gap versus some sporting-goods peers. The soft store base also keeps investors focused on whether growth can accelerate after temporary tariff-related benefits fade. Analysts set new price targets. Several research firms recently weighed in on ASO. Truist Financial reduced their price target on shares of Academy Sports and Outdoors from $54.00 to $52.00 and set a "hold" rating for the company in a research report on Wednesday, June 10th. UBS Group lifted their price objective on shares of Academy Sports and Outdoors from $55.00 to $58.00 and gave the stock a "neutral" rating in a research report on Thursday. Wells Fargo & Company raised shares of Academy Sports and Outdoors from a "negative" rating to a "buy" rating in a research report on Thursday. The Goldman Sachs Group decreased their price target on shares of Academy Sports and Outdoors from $67.00 to $60.00 and set a "buy" rating for the company in a research note on Wednesday, June 10th. Finally, BMO Capital Markets assumed coverage on shares of Academy Sports and Outdoors in a report on Tuesday. They issued a "market perform" rating and a $42.00 price target on the stock. One investment analyst has rated the stock with a Strong Buy rating, six have given a Buy rating, eight have issued a Hold rating and one has assigned a Sell rating to the company's stock. According to data from MarketBeat.com, Academy Sports and Outdoors presently has an average rating of "Hold" and an average price target of $58.14. Institutional trading of Academy Sports and Outdoors. Hedge funds and other institutional investors have recently modified their holdings of the business. Northwestern Mutual Wealth Management Co. bought a new stake in Academy Sports and Outdoors during the 2nd quarter valued at $38,000. EverSource Wealth Advisors LLC grew its position in shares of Academy Sports and Outdoors by 38.9% in the first quarter. EverSource Wealth Advisors LLC now owns 921 shares of the company's stock valued at $52,000 after purchasing an additional 258 shares in the last quarter. State of Wyoming bought a new stake in shares of Academy Sports and Outdoors during the 2nd quarter valued at $55,000. Advisory Services Network LLC bought a new stake in shares of Academy Sports and Outdoors during the 3rd quarter valued at $61,000. Finally, Clearstead Advisors LLC boosted its stake in Academy Sports and Outdoors by 192.6% in the 4th quarter. Clearstead Advisors LLC now owns 1,311 shares of the company's stock worth $65,000 after purchasing an additional 863 shares during the period. Academy Sports and Outdoors stock up 3.6%. The company has a current ratio of 1.68, a quick ratio of 0.36 and a debt-to-equity ratio of 0.23. The firm has a market cap of $3.29 billion, a PE ratio of 9.31, a price-to-earnings-growth ratio of 0.65 and a beta of 1.02. The stock has a fifty day simple moving average of $46.83 and a two-hundred day simple moving average of $51.65. About Academy Sports and Outdoors. Academy Sports and Outdoors is a leading specialty retailer of sporting goods and outdoor gear, operating more than 260 stores across the United States. Headquartered in Katy, Texas, the company offers a broad assortment of merchandise spanning athletic footwear and apparel, team sports equipment, camping and outdoor recreation products, hunting and fishing supplies, and fitness accessories. In addition to its brick-and-mortar footprint, Academy serves customers through its e-commerce platform, offering online ordering, in-store pickup, and home delivery options. The company's product portfolio includes seasonal and year-round categories designed to meet the needs of both casual enthusiasts and serious athletes. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. 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Academy Sports and Outdoors shares surged over 11% in premarket trading Wednesday after the sporting goods retailer beat second-quarter earnings expectations and raised full-year profit guidance. Adjusted earnings per share reached $2.31, surpassing the analyst consensus of $2.08. Revenue hit $1.65 billion, up 3.0% year-over-year, matching market expectations. Comparable sales declined 0.4%, reflecting pressure on consumer spending among lower-income households. However, e-commerce revenue grew 12.8% during the quarter. The company raised its fiscal 2026 adjusted earnings guidance to between $6.50 and $6.90 per share, up from the previous range of $6.40 to $6.80. Full-year net sales guidance remained unchanged at $6.23 billion to $6.36 billion. Chief executive Steve Lawrence said the company is reinvesting tariff-related benefits into value whilst expanding new brands and accelerating omnichannel initiatives.