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Syndigo

Cloud-native MDM, PIM, PXM platform

Implementation Project Manager - Implementation

Implementation & Technical Account ManagementConfirmed live in the last 24 hours
Full-timeRemote in Portugal

About the Job

Requirements

  • At least 5 years of experience in project management or a client-facing role in SaaS.
  • Experience working with executive-level clients, suppliers, and consultants to gather requirements and execute project plans.
  • Comfort with technology, particularly product information management, data quality, and complex client workflows.
  • Experienced user of Smartsheet, SharePoint, and Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Experience with Microsoft Access.
  • Knowledge of Salesforce, Jira, and Wrike.
  • A BA/BS degree in Computer Science, Business, or a related field is preferred.
  • PMP certification is preferred.

Responsibilities

  • Manage the complete project life cycle for healthcare and medical device implementations, including discovery, analysis, estimation, development, quality control, and delivery, in conjunction with product and technical teams.
  • Lead requirements-gathering sessions with client business, IT, Regulatory Affairs, and Quality stakeholders to define and document business needs.
  • Create detailed specifications and solution designs, documenting current and future process flows and use cases in partnership with data engineering and development teams.
  • Manage program scope according to client constraints and regulatory requirements.
  • Develop and maintain project plans, including analysis, planning, tracking, reporting, and evaluating milestones and deliverables.
  • Triage incoming issues, determine root cause, and route them to the appropriate internal team for resolution during implementation.
  • Provide technical support to onsite users regarding workflows, feed failures, and related troubleshooting through go-live.
  • Track issues through to resolution, keeping clients and internal stakeholders informed of status during implementation.
  • Document open items and known issues clearly as part of the handoff package to the ongoing support team.
  • Support customers implementing regulated product data and medical device information across global and regional requirements.
  • Understand and communicate client needs related to regulatory bodies and systems such as EUDAMED, FDA GUDID, other Unique Device Identifier data requirements, and adjacent healthcare data standards.
  • Partner with Product and Services teams to translate client regulatory workflows into business requirements, pilots, and process improvements during implementation.
  • Stay current on healthcare regulatory trends relevant to clients and help internal teams understand their impact.
  • Own client and program team communication throughout the project, coordinating meetings, updates, and historical records of progress.
  • Work with Account Executives to develop and present milestone or go-live reviews, highlighting outcomes and risks.
  • Build trusted working relationships with client stakeholders across Regulatory Affairs, Quality, IT, and Operations during the engagement.
  • Lead a structured handoff to the ongoing account or support team, ensuring context, risks, and open items transfer cleanly.
  • Travel periodically to clients and Syndigo offices as needed.
  • Pull and push key performance reporting to clients, providing insight into systemic and people processes.
  • Identify issues, form hypotheses, execute analysis, and translate data into actionable recommendations throughout the project.
  • Develop executive-level dashboards and business reviews.

Desired Qualifications

  • Experience supporting Medical Device Manufacturers, Life Sciences organizations, Healthcare Technology providers, Regulatory Affairs teams, Quality Management functions, or Healthcare Data Operations.
  • Experience with data governance and maintenance; healthcare-related experience is a plus.
  • Familiarity with healthcare or medical device regulatory data requirements, including FDA GUDID, EUDAMED, EU MDR/IVDR, GDSN, SWISSDAMED, and TGA AUAUDI; this is preferred but not required at entry.
  • Exposure to healthcare, life sciences, or retail industries.

About the Company

Syndigo

Cloud-native MDM, PIM, PXM platform

Syndigo provides a cloud-native platform that helps retailers, brands, distributors, and manufacturers manage and share product information across the digital shelf. It centralizes data with Master Data Management (MDM), Product Information Management (PIM), and Product Experience Management (PXM), plus Digital Shelf Analytics and content syndication, delivering content through an integrated hub and networks via subscriptions and enterprise solutions. What sets Syndigo apart is its end-to-end suite—combining data management, experience optimization, analytics, and distribution in one platform for thousands of global customers across many industries. Its goal is to speed up workflows, boost productivity, and scale operations so products reach shoppers accurately and efficiently across all digital channels.

Company size
1,001-5,000
Company stage
Debt Financing
Total funding
$118.9M
Headquarters
Chicago, IL
Founded
1973

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