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ChenMed

High-touch primary care for underserved seniors

Medical Assistant

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeNewport News, VA, USA

About the Job

Requirements

  • Knowledge of medical products, terminology, services, standards, policies, and procedures.
  • Excellent interpersonal and customer service skills, with compassion and empathy toward patients and families.
  • Strong oral and written communication, time management, and organizational skills.
  • Ability to collaborate with team members, including physicians, clinicians, market leaders, center managers, nurses, case managers, and front desk staff.
  • A problem-solving mindset focused on patient needs and team goals.
  • Basic phone and computer operation skills.
  • Attention to detail to ensure accuracy of reports and data.
  • Ability to maintain organized systems that support timely patient flow.
  • Ability to remain calm in busy or stressful situations.
  • Proficiency with Microsoft Office Suite, including Word, PowerPoint, Outlook, and Excel, and other word-processing, spreadsheet, database, email, and presentation software.
  • Ability and willingness to travel locally and/or regionally up to 80% of the time to cover other centers as needed.
  • Spoken and written fluency in English.

Responsibilities

  • Measure and record patient vital signs, interviews, and medical histories.
  • Catalog and communicate patient needs to the primary care provider, clinician, specialist, or other clinical personnel.
  • Prepare patients for examinations, perform routine screening tests, assist physicians with examinations, and explain treatment procedures and physician instructions to patients.
  • Observe patients and report changes in their condition to the primary care provider, clinician, specialist, or other clinical personnel.
  • Perform non-critical medical and therapeutic procedures based on medical instructions; collect phlebotomy and other laboratory specimens; and perform basic waived laboratory tests.
  • Prepare and administer medications, change dressings, apply bandages, remove sutures, and perform other first aid procedures; use CPR skills when necessary, under physician supervision.
  • Maintain supplies and equipment, stock and sterilize instruments, follow Occupational Safety and Health Administration safety standards, and document accurately, legally, and ethically.
  • Process patient phone messages, return calls, route messages to appropriate team members, and contact patients to obtain and relay pertinent information for physicians.
  • With physician approval and authorization, call prescriptions in to pharmacies; use appropriate communication and medical terminology, follow legal and ethical professional conduct, and use the ChenMed Rx system for physician medication dispensing when authorized.
  • Provide health coaching to a defined group of patients to support healthy lifestyle choices and follow up with coached patients through weekly calls.
  • Perform other duties as assigned or modified at the manager’s discretion.

About the Company

ChenMed

High-touch primary care for underserved seniors

ChenMed provides primary care for underserved, moderate-to-low-income seniors with complex chronic diseases through a network of 100+ centers across 15 states. Its high-touch, preventive primary care model emphasizes longer visits and closer patient relationships, enabled by a lower doctor-patient ratio and physician-led operations. This approach distinguishes it from typical primary care providers by offering more time per patient, personalized care, and a mission-driven culture. ChenMed aims to improve health outcomes and lives by delivering accessible, patient-centered care while transforming how care is delivered to needy seniors.

Company size
1,001-5,000
Company stage
Grant
Total funding
$300K
Headquarters
Miami Gardens, FL
Founded
1985

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