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IT Engineer
Updated on 3/21/2023
Burlingame, CA, USA
Experience Level
Desired Skills
Android Development
Customer Service
  • 5-star customer service mindset
  • Excellent verbal and written communication skills
  • Excellent teamwork skills
  • Strong knowledge of MacOS, and familiarity with Windows, Linux, iOS, and Android devices
  • Ability to administer G-Suite for day-to-day operations
  • Experience working with SSO (Okta, OneLogin, etc.)
  • Experience supporting and managing various sizes of conference rooms in an enterprise setting
  • Familiarity with video conferencing applications such as Zoom, Microsoft Teams, Google Meet, or Cisco Webex
  • Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
  • Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands
  • Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions
  • Administering a wide variety of SaaS apps; provision/modify/remove access as needed
  • Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software
  • Partner with all business units and collaborate on projects
  • SaaS account management with an eye on security and cost evaluations
  • Able to communicate effectively and concisely to the entire company
  • Supporting global workforce, partnering with overseas IT teams, both employees and consultants
  • Analyze existing processes, suggest and make improvements, and implement business processes where none exists
  • A desire to learn and expand your horizons; take on new challenges as the business scales and things break
  • Willingness to go above and beyond what is listed in this description; as the company grows, so will the role
Desired Qualifications
  • BS in Computer Science, Information Systems, or similar experience
  • Familiarity with any/all of our current technology stack: AWS, Zendesk, Okta, Slack, Salesforce, Zoom and Zoom Rooms, jamf, Intune, VoIP telephony among others
  • Familiarity with programming languages e.g. Python
  • Fearless when it comes to troubleshooting or determining root cause
  • A love of documentation and process improvement
  • Demonstrate that you continue to keep your knowledge and skills up to date
  • Prior IT/helpdesk/customer service experience, particularly in an early-stage startup

501-1,000 employees

Video & sensor-based security systems for enterprises
Company Overview
Verkada's mission is to be the essential physical security software layer for every building, and the foundation of a larger enterprise IoT infrastructure.
  • Generous company paid medical, dental & vision insurance coverage
  • Unlimited paid time off & 11 companywide paid holidays
  • Wellness allowance
  • Commuter benefits
  • Healthy lunches and dinners provided daily
  • Paid parental leave policy & fertility benefits
Company Core Values
  • Pave The Way
  • Solve Big Challenges
  • Take Strategic Risks
  • Think For Yourself