Full-Time

IT Engineer

Posted on 2/2/2022

Verkada

Verkada

1,001-5,000 employees

Video & sensor-based security systems for enterprises

Data & Analytics
Hardware

Junior, Mid, Senior

Burlingame, CA, USA

Required Skills
Python
Communications
Zendesk
Salesforce
AWS
iOS/Swift
Customer Service
Android Development
Linux/Unix
Requirements
  • 5-star customer service mindset
  • Excellent verbal and written communication skills
  • Excellent teamwork skills
  • Strong knowledge of MacOS, and familiarity with Windows, Linux, iOS, and Android devices
  • Ability to administer G-Suite for day-to-day operations
  • Experience working with SSO (Okta, OneLogin, etc.)
  • Experience supporting and managing various sizes of conference rooms in an enterprise setting
  • Familiarity with video conferencing applications such as Zoom, Microsoft Teams, Google Meet, or Cisco Webex
  • Knowledge of networking concepts (switching, firewalls, subnetting, wireless technologies, VPNs, LAN/WAN, etc.)
  • Ability to lift 30 lbs over short to medium distances, carry light loads up and down stairs, crouching or crawling as the situation demands
Responsibilities
  • Troubleshooting for all IT-related topics and in-depth research to find the best technical solutions
  • Administering a wide variety of SaaS apps; provision/modify/remove access as needed
  • Ordering/procuring equipment, maintaining vendor relationships, and inventory management for all IT hardware and software
  • Partner with all business units and collaborate on projects
  • SaaS account management with an eye on security and cost evaluations
  • Able to communicate effectively and concisely to the entire company
  • Supporting global workforce, partnering with overseas IT teams, both employees and consultants
  • Analyze existing processes, suggest and make improvements, and implement business processes where none exists
  • A desire to learn and expand your horizons; take on new challenges as the business scales and things break
  • Willingness to go above and beyond what is listed in this description; as the company grows, so will the role
Desired Qualifications
  • BS in Computer Science, Information Systems, or similar experience
  • Familiarity with any/all of our current technology stack: AWS, Zendesk, Okta, Slack, Salesforce, Zoom and Zoom Rooms, jamf, Intune, VoIP telephony among others
  • Familiarity with programming languages e.g. Python
  • Fearless when it comes to troubleshooting or determining root cause
  • A love of documentation and process improvement
  • Demonstrate that you continue to keep your knowledge and skills up to date
  • Prior IT/helpdesk/customer service experience, particularly in an early-stage startup

Verkada's mission is to be the essential physical security software layer for every building, and the foundation of a larger enterprise IoT infrastructure.

Company Stage

Series D

Total Funding

$444.3M

Headquarters

San Mateo, California

Founded

2016

Growth & Insights
Headcount

6 month growth

3%

1 year growth

27%

2 year growth

107%

Benefits

Generous company paid medical, dental & vision insurance coverage

Unlimited paid time off & 11 companywide paid holidays

Wellness allowance

Commuter benefits

Healthy lunches and dinners provided daily

Paid parental leave policy & fertility benefits

INACTIVE