Soho House

Global private members' club and hospitality

Logistics Analyst

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeLondon, UKNo salary listedIn-person

About the Job

Requirements

Demonstrable experience in logistics analysis, ideally in retail or e-commerce.
Advanced Excel skills, including modelling, Power Query and pivot analysis.
Advanced Power BI skills.
Working knowledge of multi-market operations, including customs and duty basics.

Responsibilities

Gather and interrogate data to support decisions that protect cost, service and brand experience across UK, EU and US operations.
Optimise existing reports and create or automate new reports.
Lead analysis across delivery partners and third-party logistics providers, building models and reports and presenting clear recommendations to senior stakeholders.
Build logistics reports to support business-as-usual operations and inform decision-making.
Model the cost and service impact of pricing changes, service propositions and expansion options.
Quantify operational and cost impacts of distribution changes, including tariffs, compliance and product data requirements.
Deliver cost-to-serve analysis by market and channel.
Lead invoice audits against contracted rates across regions.
Identify and size cost-saving opportunities, and track savings delivered.
Own the partner KPI framework, including on-time-in-full performance, first-time delivery success, damages, claims and returns processing.
Prepare monthly and quarterly business review packs and document service-level agreement breaches for escalation.
Benchmark freight and warehousing costs and data.
Track global warehousing capacity to identify risks and opportunities.
Create logistics dashboards for the team and senior stakeholders.
Act as the link between operations and systems on reporting and systems requirements.

Desired Qualifications

Experience in logistics analysis in retail or e-commerce is ideally desired.

The Role..

Our Logistics Analyst will gather and interrogate data to make decisions that protect cost, service and brand experience across Soho Home's UK, EU and US operations. This role is a combination of ‘business as usual’ report optimisation and new report creation/automation. The successful candidate will lead analysis across delivery partners and 3PLs building models and reports to present clear recommendations to senior stakeholders. This role reports to the Director of Operations & Systems and will work very closely with the Head of Operations day to day.

Key responsibilities..

Strategic analysis and modelling

Build a suite of logistics reports to better support ‘business as usual’ and inform decision-making
Model the cost and service impact of pricing changes, service propositions, and expansion options
Quantify the operational and cost impact of distribution changes, such as tariffs, compliance and product data requirements

Commercial control

Delivery of cost-to-serve by market and by channel
Lead invoice audits against contracted rates across regions
Identify and size cost saving opportunities, and track savings delivered.

Partner performance

Own the KPI framework for partners: on-time-in-full, first-time delivery success, damages, claims and returns processing.
Prepare monthly & quarterly business review packs and evidence SLA breaches for escalation.
Benchmark costs and data across freight & warehousing

Capacity planning

Track warehousing capacity globally to identify risks and opportunities

Reporting, data and systems

Create logistics dashboards for the team and senior stakeholders
Act as the bridge between operations and systems on reporting and systems requirements.

Skills and experience

Demonstrable experience in logistics analysis, ideally in Retail or eCommerce
Advanced Excel, including modelling, Power Query and pivot analysis
Advanced Power BI skills
Working knowledge of multi-market operations, including customs and duty basics

Benefits…

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.

Annual Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rates
Private Health and Dental Care
Weekly Pay
Life Assurance
Up to 50% Staff Discount on Cowshed & Soho Home
In Office Dog Policy on Fridays
Season Ticket Loan
Christmas Office Closure
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to

About the Company

Soho House

Global private members' club and hospitality

Soho House is a global private membership platform that connects creatives and other professionals through exclusive Clubs called Houses, plus online access and city-only options. Members pay fees to access workspaces, social spaces, events, bedrooms, dining, and related services, with revenue also coming from in-house food/beverage, hotels, retail (Soho Home), and standalone venues. It differentiates itself by building a curated, community-driven ecosystem that combines hospitality, workspaces, and a lifestyle brand across many cities, rather than focusing on a single hotel or club. Its goal is to create a globally connected community where members can collaborate, socialize, and access a consistent, premium experience across locations.

Company size: 5,001-10,000
Company stage: IPO
Headquarters: London, United Kingdom
Founded: 1995

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