Processor Operations Manager
Posted on 11/30/2023
INACTIVE
Chime

1,001-5,000 employees

Mobile banking & debit cards
Company Overview
Chime's mission is to make financial peace of mind a reality for everyone. The company has created "a new approach to online banking that doesn’t rely on fees, gets you your paycheck up to 2 days early with direct deposit, and helps you grow your savings automatically."
Fintech

Company Stage

Series G

Total Funding

$2.2B

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

5%

1 year growth

10%

2 year growth

18%
Locations
San Francisco, CA, USA • Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
SQL
Looker
Data Analysis
Snowflake
CategoriesNew
Business & Strategy
Operations & Logistics
Requirements
  • 5+ years in bank and/or payment operations with a broad understanding of operations; including accounting, funds flow, settlement, processing, etc.
  • A strong understanding of the end-to-end payments ecosystem, including payment methods, card networks, issuer processing, and the regulatory environment
  • A deep understanding of ACH originations, returns, settlements and everything in between, AAP certification is a huge plus
  • Familiarity with network operations including Visa, Mastercard, PLUS, and Star, as well as with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
  • Strong analytical and problem solving skills
  • Extensive experience with Google Office (Sheets, Docs and Slides), analytics platforms (Looker, Snowflake), SQL, core banking systems and related products.
  • Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering to identify, evaluate and size opportunities and prioritize work
  • Experience driving continuous improvement projects, where you’ve applied deep knowledge to uncover and execute both short term and long term optimizations
  • A desire to create new processes and are comfortable with ambiguity
  • Ability to thrive in a fast-paced environment
  • Strong team player attributes and are an effective collaborator
  • A member obsessed mindset, eager to learn and improve the user experience
  • The drive to deploy processes and playbooks so that we can all sleep well at night or make suggestions to improve them so we can all sleep even better at night
  • A curious and creative problem solving ability - can facilitate resolution of issues in a timely manner by working cross-functionally with product and engineering teams
  • Excellent business acumen, communication skills and a self-starting attitude
Responsibilities
  • Join a new team of transaction operations managers
  • Contribute to the department’s development and implementation of best practices in the areas of payment systems processing, reconciliation operations, and operational policies & procedures
  • Develop and implement reconciliation models for ensuring accurate processing and settlement
  • Evaluate processing controls for completeness and accuracy
  • Provide operational expertise towards diagnosing, troubleshooting and resolving issues related to Chime’s core banking solutions, payment processing, reconciliation and settlement activities
  • Use data to monitor processing performance and identify areas of improvement
  • Drive continuous improvement and operational resiliency
  • Promote tooling solutions that address internal reporting requirements
  • Collaborate cross-functionally with technical and product leaders on our platform teams to set strategic priorities that reduce operational risk and improve efficiency, productivity, and performance
  • Partner with internal and external teams to ensure compliance with regulatory, audit and payment network requirements
  • Use your subject matter expertise and experience to help influence how things are done and improve efficiency & efficacy
  • Advocate for change and innovation across the enterprise
Desired Qualifications
  • AAP certification
  • Experience with network operations including Visa, Mastercard, PLUS, and Star
  • Experience with network vendors that facilitate AFT/OCT payments and other forms of card-based money movement
  • Experience with Google Office (Sheets, Docs and Slides), analytics platforms (Looker, Snowflake), SQL, core banking systems and related products
  • Experience working cross functionally with Product, Accounting, Compliance, Legal, Risk & Engineering
  • Experience driving continuous improvement projects
  • Curious and creative problem solving ability
  • Excellent business acumen, communication skills and a self-starting attitude