Knowledge of company products or client servicing, usually acquired through training programs or experience, is required to support participants.
Analytical and organizational skills are required to research and resolve inquiries and manage conflicting priorities and workflow.
Communication skills are required to respond to daily requests for information from plan documents.
Responsibilities
Respond to daily telephone inquiries and requests from defined contribution plan participants.
Demonstrate appropriate call behaviors as outlined by the department.
Assist participants with information about distribution options, loan provisions, and eligibility status.
Handle participant requests, including electronic fund transfers, monthly benefits, rollovers, loans, and tax forms.
Follow established guidelines and identify and resolve routine problems, referring more complex problems to supervisors or experts.
Comply with risk management requirements.
Process BPS participant maintenance queues, including address changes, tax elections, and electronic deposit changes, accurately and within department guidelines.
Facilitate administrative tasks as needed.
Desired Qualifications
Prior client service or related experience is preferred.
Bilingual proficiency in English and Spanish is preferred.
About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Major Duties :1. Responds to daily telephone inquiries and requests from defined contribution plan participants.
2. Demonstrate appropriate call behaviors as outlined by the department.
3. Assists participants with information about distribution options, loan provisions and eligibility status.
4. Handle participant requests including electronic fund transfers, monthly benefits, rollovers, loans and tax forms.
5. Responsible for following established guidelines as well as identifying and resolving routine problems.
6. Expected to use some initiative but refer more complex problems to supervisors / experts.
7. Expected to be in compliance with risk management.
8. Process BPS participant maintenance queues (address changes, tax elections, electronic deposit changes) accurately and within department guidelines.
9. Facilitates administrative tasks as needed.
Knowledge :Knowledge of the company products or client servicing usually acquired through training programs or experience is required to support products for the participants. Analytical and organizational skills are required to research and resolve inquiries and manage conflicting priorities and workflow. Communication skills are required to respond to daily requests for information from plan documents.
*Bilingual proficiency in English and Spanish preferred.*
Experience :Entry level position with prior client service or related experience preferred.
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa)
Salary Range:
$41,040 - 61,560 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Northern Trust expects 500 basis points or more of operating leverage for full-year 2026, after posting 600 basis points of positive operating leverage in the third quarter. Management said the gains are sustainable and stem from a multi-year reorganisation around a capability-based operating model.
Chief financial officer Dave Fox will retire after the first quarter of 2027. The company announced a new $3.5 billion share repurchase authorisation.
Results included a $34 million pre-tax gain from selling its guardianship services business and a $14.7 million gain from the second Visa exchange offer. It also built a $5 million reserve after a commercial real estate charge-off.
In the first quarter of 2027, Northern Trust plans to convert six Northern Funds, holding about $33 billion in assets, into ETFs.
Northern Trust Q3 net income rises 40 per cent, wealth fees climb.
Editorial Staff October 21, 2026
The Chicago-based bank's wealth management fees rose 9 per cent to $611.5 million, led by a 16 per cent rise in Global Family Office fees, as AuM reached $1.963 trillion.
Northern Trust has reported third-quarter 2026 net income of $642.9 million, up 40 per cent from $457.6 million a year earlier. Diluted earnings per share were $3.40, against $2.29 in the prior-year quarter.
Total revenues, which include trust, investment and other servicing fees and net interest income, rose 13 per cent year-on-year to $2.302 billion. Profit was down from the second quarter, when net income was $792.2 million and diluted earnings per share were $4.23, it said in a statement today.
Wealth management trust, investment and other servicing fees rose 9 per cent to $611.5 million. Global Family Office fees grew 16 per cent to $117.2 million, while private wealth fees rose 8 per cent to $494.3 million.
The quarter included $48.7 million of pre-tax gains, or $36.8 million after tax, recognized in other operating income. Of that, $34 million came from the sale of the guardianship services business. The remaining $14.7 million related to Northern Trust's participation in Visa's second exchange offer.
AuM rose 11 per cent from the end of September 2025 to $1.963 trillion. Assets under custody rose 9 per cent to $15.8 trillion.
The bank's Common Equity Tier 1 ratio was 12.4 per cent on a standardized basis, unchanged from a year earlier. Northern Trust shares have risen about 19.5 per cent since the start of 2026.
Northern Trust's custody rivals reported last week. At BNY, net income applicable to common shareholders rose 20 per cent year-on-year to $1.608 billion, with total fee revenue up 12 per cent. BNY's assets under custody and administration rose 10 per cent to $63.4 trillion, while AuM grew 2 per cent to $2.2 trillion. Its CET1 ratio fell to 10.9 per cent from 11.7 per cent a year earlier.
UBS transfers former CS fund administration businesses to Northern Trust.
The major bank UBS is transferring Credit Suisse's former fund administration businesses in Switzerland and Luxembourg to Northern Trust. It is thereby expanding its collaboration with the US financial services provider.
06.10.2026 03:05
The Swiss and Luxembourg UBS Management Companies would also expand their existing fund administration agreement with Northern Trust to investment funds for which UBS currently still provides this service, UBS announced on Thursday. UBS itself would withdraw from the fund administration business.
The transaction is expected to close in the second quarter of 2027. According to the information, the migration of fund administration services to Northern Trust is to be implemented over a period of two years.
UBS had already sold its Swiss and Luxembourg fund administration business for traditional investments to Northern Trust in 2017 and at the same time entered into a long-term service agreement. The CS fund administration business was integrated into UBS in the course of the CS takeover in 2023.
Simplification of the Luxembourg company.
At the same time, UBS wants to simplify the operating model of its Luxembourg Management Company, the statement continues. It wants to focus there primarily on the servicing of in-house funds.
Universal Investment has been selected as the preferred external fund company. UBS thereby wants to ensure a long-term solution for its white-labelling clients in Luxembourg.
Northern Trust Wealth Management continues Northeast Region expansion with two Senior appointments.
Published on 10/05/2026 at 08:06 am EDT
Business Wire
Northern Trust Wealth Management has appointed Beth Emswiler and Andrew Borner as Senior Managing Directors in the Northeast Region. Emswiler is based in New York, while Borner is based in Greenwich, Connecticut, strengthening the firm's investment capabilities and client leadership in both markets.
The appointments build on Northern Trust's recent hiring momentum, following the expansion of its Family Office Solutions team in New York and the addition of Senior Relationship Managers Gloria Fieldcamp and James Le Rose.
"Clients expect us to understand both the complexity of substantial wealth and the personal goals it supports," Northeast Region President Katie Nixon said. "Beth brings considerable investment experience, while Andrew has spent his career earning the trust of families. Together, they will help us bring the full breadth of Northern Trust to more clients."
Emswiler joins Northern Trust from Citi Private Bank, where she served as head of investments for Metro New York and led investment solutions for ultra-high-net-worth clients and family offices. Her more than three-decade career includes leadership roles across private banking, equities, sales and trading, capital markets and investment advisory.
Borner brings more than 30 years of experience and most recently served as BNY's market president for Connecticut and Long Island. He was responsible for new business development and worked directly with individuals, families, trusts and foundations to develop and implement comprehensive investment and wealth plans.
Northern Trust Wealth Management is a premier private bank serving affluent individuals and families, family offices, foundations and endowments, and privately held businesses. Northern Trust Wealth Management, which combines deep expertise with innovative technology and service excellence, had US$534 billion in assets under management as of June 30, 2026. The Northern Trust Company is an Equal Housing Lender. Member FDIC.
About Northern Trust
Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management and banking services to corporations, institutions, affluent families and individuals. Founded in Chicago in 1889, Northern Trust has a global presence with offices in 24 U.S. states and Washington, D.C., and across 22 locations in Canada, Europe, the Middle East and the Asia-Pacific region. As of June 30, 2026, Northern Trust had assets under custody/administration of US$20.0 trillion, and assets under management of US$2.0 trillion. For more than 135 years, Northern Trust has earned distinction as an industry leader for exceptional service, financial expertise, integrity and innovation.
View source version on businesswire.com: https://www.businesswire.com/news/home/20261005894356/en/
(C) Business Wire -
2026
CORRECTING and REPLACING Northern Trust announces Chief Financial Officer transition.
* 3 hrs ago
Please replace the release with the following corrected version due to multiple revisions.
The updated release reads:
NORTHERN TRUST ANNOUNCES CHIEF FINANCIAL OFFICER TRANSITION
Northern Trust Corporation announced today that Dave Fox, Chief Financial Officer, has announced his retirement after a long and distinguished career in financial services. Fox intends to remain in his role through the end of the first quarter of 2027 to support a thoughtful and orderly transition.
Northern Trust plans to conduct a comprehensive internal and external search for its next Chief Financial Officer. During this time, it is expected that Fox will continue to lead Finance and work closely with Michael O'Grady, chairman and chief executive officer, and the leadership team to help ensure continuity across the company's financial, regulatory, investor and strategic priorities.
"Dave has been a trusted and valued leader whose judgment, discipline and financial stewardship have strengthened Northern Trust," said Michael O'Grady, chairman and chief executive officer. "He has played an important role in helping advance our strategy, support our clients and position the company for long-term success. We are grateful for Dave's continued leadership of Finance through this transition as we conduct a search for his successor."
Since joining Northern Trust in 2012, Fox has made important contributions across the firm. As Chief Financial Officer, he has overseen Northern Trust's global financial strategy, functions and operations. Earlier, as President of Global Family and Private Investment Offices and Executive Vice President and Head of the Americas for Corporate & Institutional Services, he helped advance important wealth management and institutional businesses, bringing focus to complex client needs, strengthening business performance and supporting the company's continued growth and competitiveness.
Before joining Northern Trust, Fox spent more than 25 years at JPMorgan in New York, London and Chicago, where he served in various leadership roles. Fox holds a Bachelor of Science in Foreign Service from Georgetown University and a Master of Business Administration in Finance from Columbia University's Graduate School of Business. He is a Life Trustee and former Chair of the Board of Trustees for the Goodman Theatre in Chicago and is a member of the Commercial Club of Chicago.
About Northern Trust
Northern Trust Corporation (Nasdaq: NTRS) is a leading provider of wealth management, asset servicing, asset management and banking services to corporations, institutions, affluent families and individuals. Founded in Chicago in 1889, Northern Trust has a global presence with offices in 24 U.S. states and Washington, D.C., and across 22 locations in Canada, Europe, the Middle East and the Asia-Pacific region. As of June 30, 2026, Northern Trust had assets under custody/administration of US$20.0 trillion, and assets under management of US$2.0 trillion. For more than 135 years, Northern Trust has earned distinction as an industry leader for exceptional service, financial expertise, integrity and innovation. Visit Mycarrollcountynews on northerntrust.com. Follow Mycarrollcountynews on Instagram @northerntrustcompany or Northern Trust on LinkedIn.
Northern Trust Corporation, Head Office: 50 South La Salle Street, Chicago, Illinois 60603 U.S.A., incorporated with limited liability in the U.S. Global legal and regulatory information can be found at https://www.northerntrust.com/terms-and-conditions.
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