Senior Group Manager, Data Governance Foundation

Overview of Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

Overview of the Role:
The Data Governance Foundation Sr. Group Manager is a senior level role managing a team responsible for facilitating all aspects of the Enterprise Data Governance Strategy, and/or Data Risk and Control Framework and Data Risk Taxonomy. This role is responsible for defining the enterprise data governance strategy and/or Data Risk and Controls framework and roadmap, including alignment with related enterprise-wide and business/function/region data governance documentation. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary.

Responsibilities:

• Full management responsibility for a team or multiple teams, including management of people, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Program and Senior Management: Oversee and drive the strategic execution of significant data governance and risk programs, including but not limited to global KYC program initiatives, ensuring alignment with enterprise objectives and regulatory requirements. Provide leadership, guidance, and mentorship to senior managers and their respective teams, fostering a high-performance culture and ensuring effective resource allocation across multiple workstreams.
• Liaise with business/function/regional partners to understand and align Data Governance, and/or Data Risk and Control related work.
• Manage and lead Data Governance, and/or Data Risk and Control, policy, practices, and standards including industry best practices.
• Drive progress, and provide guidance for adherence and continued development of enterprise-wide guiding policies, practices and standards.
• Data Governance, Quality, and Controls Deliverables: Drive the implementation and continuous improvement of the enterprise data governance framework, including data quality standards, data definitions, and metadata management. Oversee and ensure the delivery of key data governance initiatives, data quality remediation efforts, and the effective implementation of data controls. Ensure adherence to internal policies such as CDGP (Citi Data Governance Policy) and external regulatory requirements for data integrity and controls.
• KYC Program Initiative Oversight: Define, implement, and monitor key criteria and performance indicators for KYC program initiatives, ensuring adherence to established policies, regulatory standards, and best practices in client due diligence and anti-money laundering.
• Develop materials to effectively and concisely articulate progress on the Data Governance strategy and/or Data Risk and Control framework for senior leadership and regulatory updates.
• Reporting and Compliance Assurance: Establish and maintain robust reporting mechanisms to ensure the timely delivery of complete, accurate, and insightful reports to senior leadership, regulatory bodies, and internal stakeholders, highlighting program status, risks, and performance against key metrics.
• Liaise with metrics team to articulate clear requirements for objective measures necessary to support Data Governance storylines with key stakeholders.
   

Qualifications:

• 15+ years relevant experience in Banking, Financial Services, with 8-10+ years' managerial experience leading cross-functional teams.
• AML & KYC Operations Expertise: Deep expertise in Anti-Money Laundering (AML) and Know Your Customer (KYC) operations, including comprehensive understanding of global regulatory requirements (e.g., BSA, AML Act, FATF, FinCEN).
• Proven experience in developing, implementing, and optimizing large-scale KYC programs, client onboarding processes, and remediation efforts.
• Strong understanding of financial crime risk typologies, suspicious activity reporting (SAR) processes, and sanctions screening mechanisms.
• Familiarity with transaction monitoring systems, customer risk rating methodologies, and enhanced due diligence processes.
• Ability to translate complex regulatory requirements into actionable operational procedures, technology solutions, and effective training programs.
• Data Governance & Quality Acumen: Extensive experience in designing, implementing, and managing enterprise-level data governance frameworks, including data quality programs, data stewardship models, and metadata management solutions.
• Demonstrated ability to drive improvements in data quality, establish clear data ownership, and implement robust data controls.
• Familiarity with data governance tools and technologies, and experience in leveraging them to achieve data objectives.
• In-depth knowledge of policies and standards related to data governance, such as CDGP or similar organizational data policies.
• Strategic mindset, with ability to foresee future possibilities and translate them into breakthrough strategies.
• Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels.
• Can effectively lead change in an organization with Citigroup’s size, scale and complexity; Experience leveraging the processes and principles of change management to drive organizational change, defining change criteria, providing support and education, managing resistance, and measuring outcomes.
• Manage through ambiguity by making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Promotes a culture of collaboration and teamwork across organizations; and demonstrates effective work relationships with business and global function colleagues.
• Experience creating and executing against frameworks that improve the quality and value of data to meet regulatory commitments and enhance risk management. Experience leveraging glossary, lineage, and data quality tools to drive governance.
• Experience creating and being a champion for a positive risk culture that supports sustainable business growth through transparent engagement, a partnership approach, and a no-tolerance approach for behavior that exposes the organization to an inappropriate amount of risk.
• Understanding of the overall regulatory environment and previous experience working with regulators on data plan execution, preferred.
• Working knowledge of Citi’s Data Operating Model.
   

Education:

• Bachelor's/University degree, Master's degree preferred.