Software Support Engineer
About the job
- A bachelor's degree in Engineering, Electrical Engineering, Computer Science, or a related technical field, or equivalent experience.
- At least two years of experience in technical support, Network Operations Center operations, systems engineering, site reliability, or a similar operational support environment.
- Strong technical troubleshooting, problem-solving, and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
- Experience supporting production systems, including incident response, escalation management, root cause analysis, and operational documentation.
- Familiarity with automation, controls, or material handling systems, including programmable logic controllers, variable frequency drives, motion control, or servo tuning.
- Hands-on experience with electrical and mechanical troubleshooting, ideally in a robotics or automation setting.
- Proficiency with Linux/Unix environments and scripting languages such as Python.
- Ability to communicate technical issues clearly across Software, Hardware, Systems, Operations, and Engineering teams.
- Strong written and verbal communication skills, with the ability to document issues, resolutions, runbooks, and technical processes.
- Willingness to participate in a 10x7 operational support model, Wednesday through Saturday, including an on-call rotation for escalations and critical issues.
- Ability to work a hybrid schedule, with two days per week on-site at the Wilmington headquarters and two days remote.
- A valid driver's license and ability to drive and/or fly to client and other customer locations.
- Serve as a technical escalation point for live site operations, helping troubleshoot and resolve system issues in alignment with severity levels and response service-level agreements.
- Support incident response activities, including triage, escalation coordination, issue mitigation, and communication with internal stakeholders.
- Partner with Software, Hardware, Systems, Controls, and Operations teams to diagnose and resolve production-impacting issues.
- Monitor system performance, respond to alerts, and help maintain high system availability and reliability.
- Document incidents, resolutions, root cause findings, and corrective actions to support continuous improvement.
- Identify recurring issues and partner with engineering teams to reduce repeat incidents and improve system stability.
- Support system, software, and network updates, including validation activities to help ensure successful deployment with minimal operational impact.
- Analyze system and incident data to identify trends, support troubleshooting, and improve visibility into system performance.
- Develop and maintain dashboards, reports, runbooks, technical documentation, and training materials.
- Create scripts, tools, or process improvements to streamline triage, incident response, reporting, and support workflows.
- Incorporate customer and site feedback to identify product, process, and operational improvement opportunities.
- Share knowledge with team members and support onboarding through documentation, training, and peer collaboration.
- Participate in a 10x7 operational support model, including an on-call rotation for escalations and critical issues.
- Work on-site in Massachusetts to support system troubleshooting, cross-functional collaboration, and operational readiness.
- Travel up to 10% may be required.
- Experience with Allen-Bradley ControlLogix.
- Experience using or developing dashboards, reporting tools, or system monitoring platforms; familiarity with Tableau, Power BI, or similar tools.
- Exposure to databases, data warehouses, or knowledge-based systems.
About the company
What Symbotic does: Symbotic develops and provides automated supply chain solutions by combining proprietary robotics hardware with software to help manufacturers, distributors, and retailers move goods faster and more efficiently. How its product works: The company offers an integrated system that includes robotic hardware and software, deployed into warehouses and other facilities, with ongoing implementation, maintenance, and support to run automated processes that manage inventory, picking, sorting, and logistics tasks. How it differs from competitors: It provides an end‑to‑end automation platform that tightly integrates hardware, software, and services in a single solution, focusing on delivering turnkey deployments and sustained support rather than standalone equipment. What its goal is: To make supply chains faster, more efficient, and more profitable for its customers.
Company Size
1,001-5,000
Company Stage
IPO
Headquarters
Wilmington, Delaware
Founded
2007
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Simplify's Take
What believers are saying
- Q3 fiscal 2026 revenue reached $721 million on August 5, up 22% year over year.
- Adjusted EBITDA doubled to $95 million, and net income turned positive.
- Backlog totaled $22.5 billion, with 77 systems in deployment and 56 operational.
What critics are saying
- Judge Denise Casper let Decker v. Symbotic partly survive on July 23, 2026.
- The lawsuit targets revenue recognition, deployment timing, and internal controls through February 2025.
- Exol supplies $11.6 billion of backlog; any Walmart or SoftBank pullback crushes revenue.
What makes Symbotic unique
- Walmart still anchors Symbotic, with BreakPack live at half its regional distribution centers.
- Exol's warehouse-as-a-service model adds recurring software and services revenue beyond system installs.
- Symbotic's AI robotics stack now spans systems, software, and operations services.
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Benefits
Professional Development Budget
Flexible Work Hours
Company News
Symbotic has acquired cellumation, a Bremen-based automation company behind the celluveyor, a patented, software-driven sortation system. The announcement came on October 13, 2026. No financial terms were given. The celluveyor uses hundreds of independently controlled, omnidirectional cells that move items in any direction. Symbotic says it will handle more products with higher throughput in a fraction of the space conveyors need, and could cut equipment costs. cellumation, founded in 2017 and employing more than 70 people, will keep its name and Bremen headquarters. Co-founders Hendrik Thamer and Claudio Uriarte will stay on to lead it. The deal follows Symbotic's purchases of ARMS Innovations and Fox Robotics, and strengthens its presence in Europe.
Symbotic, a warehouse automation company, had a backlog of $22.5 billion as of June. That is more than 30 times the quarter's revenue and nearly 10 times this year's expected revenue of $2.8 billion. Revenue is projected to grow 30% to $3.63 billion next year. Walmart, which helped create the company, is its largest customer and a major shareholder. Albertsons and Target are also adopting its AI-enabled systems. Symbotic makes robotic arms that pick, place, and pack goods, and self-driving carts that move heavy loads. Global Market Insights expects the warehouse robotics market to grow 23.1% a year through 2034, reaching $117.3 billion. Shares have fallen since late last year. Analysts' consensus price target of $62.86 is 45% above the current price.
Symbotic (NASDAQ:SYM) director sells $86,340.00 in stock. October 5, 2026 Key points. * Director Charles Kane sold 2,000 Symbotic shares for $86,340 at an average price of $43.17, reducing his direct holdings by 2.18% to 89,852 shares. The transaction was conducted under a pre-arranged Rule 10b5-1 trading plan. * Symbotic shares recently traded at $42.87, down 0.9%, with a market capitalization of approximately $25.93 billion. The stock has ranged from $37.68 to $87.88 over the past year. * Analyst sentiment is mixed, with seven Buy, five Hold and two Sell ratings; the overall consensus is Hold, with a $65.45 target price. The company's latest quarter showed 21.7% year-over-year revenue growth, although earnings per share missed estimates. * Interested in Symbotic? Here are five stocks we like better. Symbotic Inc. (NASDAQ:SYM - Get Free Report) Director Charles Kane sold 2,000 shares of the firm's stock in a transaction dated Thursday, October 1st. The shares were sold at an average price of $43.17, for a total transaction of $86,340.00. Following the completion of the transaction, the director directly owned 89,852 shares in the company, valued at $3,878,910.84. This trade represents a 2.18% decrease in their position. The sale was disclosed in a legal filing with the SEC, which is available at the SEC website. The transaction was executed under a pre-arranged Rule 10b5-1 trading plan. Charles Kane also recently made the following trade(s): * On Tuesday, September 1st, Charles Kane sold 2,000 shares of Symbotic stock. The stock was sold at an average price of $39.00, for a total transaction of $78,000.00. * On Monday, August 3rd, Charles Kane sold 2,000 shares of Symbotic stock. The stock was sold at an average price of $43.21, for a total transaction of $86,420.00. Symbotic stock down 0.9%. NASDAQ SYM traded down $0.41 during trading hours on Monday, hitting $42.87. The company's stock had a trading volume of 1,363,790 shares, compared to its average volume of 1,585,654. Symbotic Inc. has a twelve month low of $37.68 and a twelve month high of $87.88. The firm has a market capitalization of $25.93 billion, a P/E ratio of 476.33, a PEG ratio of 4.81 and a beta of 1.97. The stock has a fifty day moving average of $42.19 and a 200 day moving average of $46.62. Symbotic (NASDAQ:SYM - Get Free Report) last released its earnings results on Wednesday, August 5th. The company reported $0.09 EPS for the quarter, missing analysts' consensus estimates of $0.13 by ($0.04). The business had revenue of $720.84 million for the quarter, compared to analyst estimates of $715.03 million. Symbotic had a return on equity of 1.40% and a net margin of 0.48%.Symbotic's revenue was up 21.7% on a year-over-year basis. During the same period in the prior year, the firm posted ($0.05) EPS. On average, analysts predict that Symbotic Inc. will post 0.21 earnings per share for the current year. Analyst ratings changes. A number of equities research analysts recently commented on SYM shares. Weiss Ratings upgraded Symbotic from a "sell (d+)" rating to a "hold (c-)" rating in a report on Monday, September 21st. Zacks Research upgraded Symbotic from a "strong sell" rating to a "hold" rating in a report on Wednesday, August 5th. Barclays decreased their target price on Symbotic from $44.00 to $38.00 and set an "underweight" rating for the company in a research report on Tuesday, September 8th. Needham & Company LLC lowered their price target on Symbotic from C$75.00 to C$60.00 and set a "buy" rating for the company in a research note on Tuesday, September 15th. Finally, Robert W. Baird set a $51.00 price target on shares of Symbotic in a research report on Thursday, August 6th. Seven equities research analysts have rated the stock with a Buy rating, five have assigned a Hold rating and two have assigned a Sell rating to the company's stock. According to data from MarketBeat, Symbotic has an average rating of "Hold" and a consensus target price of $65.45. Discover more Stock split calculator Stock profit calculator Derivatives Institutional trading of Symbotic. A number of large investors have recently bought and sold shares of SYM. Concurrent Investment Advisors LLC lifted its stake in Symbotic by 5.2% in the second quarter. Concurrent Investment Advisors LLC now owns 5,811 shares of the company's stock valued at $261,000 after buying an additional 287 shares in the last quarter. International Assets Investment Management LLC raised its holdings in shares of Symbotic by 5.4% during the first quarter. International Assets Investment Management LLC now owns 5,844 shares of the company's stock worth $320,000 after acquiring an additional 300 shares during the period. QRG Capital Management Inc. raised its holdings in shares of Symbotic by 7.2% during the second quarter. QRG Capital Management Inc. now owns 5,100 shares of the company's stock worth $229,000 after acquiring an additional 344 shares during the period. IAG Wealth Partners LLC lifted its position in Symbotic by 29.4% in the 1st quarter. IAG Wealth Partners LLC now owns 1,752 shares of the company's stock valued at $93,000 after acquiring an additional 398 shares in the last quarter. Finally, Midwest Professional Planners LTD. lifted its position in Symbotic by 8.7% in the 2nd quarter. Midwest Professional Planners LTD. now owns 5,308 shares of the company's stock valued at $239,000 after acquiring an additional 423 shares in the last quarter. About Symbotic. Symbotic Inc is a technology company that develops automation systems for warehouse and supply-chain operations. Its platform combines artificial intelligence, robotics, software and high-speed material-handling equipment to automate the movement, storage and retrieval of goods within large distribution centers. The company's solutions are designed to manage products from inbound receiving and pallet depalletizing through storage, replenishment, order assembly and outbound shipping. Symbotic's systems use autonomous robots and software to organize inventory and build store-ready orders, helping retailers and other supply-chain operators improve warehouse utilization, throughput and operational consistency. Symbotic primarily serves large retail and grocery distribution networks, with deployments concentrated in North America. This instant news alert was generated by narrative science technology and financial data from MarketBeat in order to provide readers with the fastest reporting and unbiased coverage. Please send any questions or comments about this story to [email protected]. Before you consider Symbotic, you'll want to hear this. MarketBeat keeps track of Wall Street's top-rated and best performing research analysts and the stocks they recommend to their clients on a daily basis. MarketBeat has identified the five stocks that top analysts are quietly whispering to their clients to buy now before the broader market catches on... and Symbotic wasn't on the list. While Symbotic currently has a Hold rating among analysts, top-rated analysts believe these five stocks are better buys. AI spending is reshaping the market, and the opportunity extends far beyond the biggest chipmakers. 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The overlooked robotics play: three stocks solving real problems. The robotics revolution isn't primarily about humanoid robots that look and move like humans. It's about automating the thousands of repetitive, dangerous, and inefficient tasks that factories, warehouses, and distribution centers handle daily. Three companies are already generating substantial revenue from this less glamorous but far more immediate opportunity, each serving a different layer of the robotics ecosystem. The robotics industry is projected to reach $5 trillion by 2050, but the real near-term opportunity lies in solving immediate industrial automation problems today - not speculating on humanoid technology breakthroughs years away. Material handling, warehouse automation, and the sensors enabling all robotics functionality represent addressable markets generating revenue today and experiencing explosive growth. Teradyne: the material handler with enormous upside. Teradyne manufactures robots designed for two specific purposes: transporting materials within warehouses and manufacturing environments, and executing repetitive physical tasks through collaborative robotic arms. These aren't flashy humanoid systems - they're practical solutions to specific operational problems that enterprises desperately need solved. What makes Teradyne particularly interesting is scale. Robotics currently represent less than 10% of the company's year-to-date revenue despite the industrial robotics market projected to grow at 13.3% annually through 2034, reaching $60 billion annually. Teradyne did $3.9 billion in total business last year, with only $308 million from robotics. That gap represents enormous potential upside if the robotics division captures even a fraction of the projected market growth. The company's broader portfolio in electronics and testing solutions provides stability while the robotics business scales. For investors seeking exposure to robotics growth without betting everything on emerging humanoid technology, Teradyne offers a more grounded approach backed by an established, profitable business. Symbotic: Walmart's automation partner with $23 billion in backlog. Symbotic operates in warehouse automation - helping retailers manage massive inventory across sprawling distribution networks. Walmart is both the company's largest customer and a major investor, holding approximately 40% of Symbotic's shares. That Walmart concentration might seem risky at first glance, but context matters. Walmart handles merchandise at scales that make automation not just desirable but economically essential. The company's massive capital resources and need to automate create genuine, sustained demand for Symbotic's solutions. That demand has translated into $23 billion in backlog - revenue the company is contractually committed to deliver. Recent results validate this opportunity: revenue grew 22% year over year in the most recent quarter, with the company on pace for 25% annual growth. Symbotic is on track to report $2.8 billion in revenue for fiscal 2026, up from prior-year figures. The company isn't dependent solely on Walmart despite that customer's dominance - Target and Albertsons are also customers, yet none of them threaten Walmart directly. Walmart's ownership stake actually ensures the company will support Symbotic's expansion into other retailers. Vishay precision group: the sensor enabler for all robots. Vishay doesn't build robots. It builds the sensors that allow robots to function effectively - pressure/force sensors that enable robotic arms to grip objects with appropriate force, weighing sensors, laser-optical inspection solutions, and more. The company supplies sensors for everything from data centers to surgical robots to fighter jets to Tesla's Optimus. This positioning makes Vishay a pure play on robotics proliferation regardless of which specific robots ultimately dominate. Whether humanoid robots succeed or industrial robots capture the market, they all need sensors to operate effectively. Vishay's technology is foundational to robotics functionality. The company is small - less than $1 billion in market capitalization with $307 million in annual revenue. That small scale creates challenges: thin profit margins, occasional losses, and minimal analyst coverage. Yet two analytics firms (B. Riley and Lake Street) have recently initiated coverage with strong buy ratings and a consensus price target of $93.33 - roughly 35% above current prices. Vishay's speculative nature appeals only to risk-tolerant investors, but the upside potential is substantial if robotics adoption accelerates as expected. The practical robotics opportunity. The real near-term robotics opportunity lies in solving immediate industrial automation problems. Material handling, warehouse automation, and the sensors enabling all robotics functionality represent addressable markets generating revenue today - not speculative opportunities waiting for technology breakthroughs. These three companies are already executing in those markets, experiencing 20%+ growth, and positioned to benefit from industry tailwinds. They offer more established value propositions than betting on emerging humanoid timelines, yet they remain far less visible to retail investors focused on more famous robotics players. Next:
Symbotic, a Massachusetts-based warehouse automation company, generated over $2.2 billion in revenue during its fiscal year ending September 2025, whilst Tesla's Optimus humanoid robot remains uncommercialised. Analysts project Symbotic's sales will reach approximately $2.8 billion this fiscal year, marking a nearly 25% increase. The company's backlog currently totals $22.5 billion. However, Symbotic faces challenges with customer concentration, as Walmart accounts for 85% of its fiscal 2025 sales. The company's share price has fallen about 27% since the start of the year amid slowing sales growth. Whilst Symbotic demonstrates current commercial success in robotics, potential competition from Tesla's Optimus could impact its ability to expand beyond its primary customer base.