Full-Time

Sr. Customer Success Manager

Confirmed live in the last 24 hours

Visier Solutions

Visier Solutions

501-1,000 employees

People analytics and workforce planning solutions

Compensation Overview

CA$107k - CA$130kAnnually

+ Bonus + Commission Plans

Senior

Vancouver, BC, Canada

This is a hybrid role with working out of the downtown Vancouver office Tuesday to Thursday.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Strong experience as a Sr. Customer Success Manager / Customer Relationship Manager in a SaaS organization working with enterprise clients, or a combination of experience in customer service, professional services, business consulting, and sales/marketing
  • Working knowledge of the sales and renewal cycles
  • Domain expertise in Human Resources and a good working knowledge of HR information systems and technology, business intelligence, and applied analytics
  • Ability to manage implementation programs for customers newly onboarding and can manage a value-driven backlog through the customer journey using a shared resource model
  • Ability to communicate in a polished, professional, and authentic way, with the ability to understand your stakeholders and adapt communication styles to foster desired outcomes
  • Highly detail-oriented and able to manage multiple initiatives and competing priorities simultaneously
  • Organized and methodical with excellent follow-up to meet customer expectations and deadlines
  • Enjoy working in a fast-paced, dynamic, and growing organization, adapting to changes in roles and responsibilities
  • Able to travel up to 15% as required
Responsibilities
  • Managing a portfolio of customers and conducting proactive outreach and structured engagement to drive high satisfaction and value realization with their Visier solution
  • In partnership with your aligned sales account executive, building a strategic account plan for each customer, including an overview of their business and technical ecosystem, key people/relationship map, their target outcomes and expected value realization, developing a value-driven implementation plan to connect the adoption of purchased Visier solutions to achieving their business goals
  • Building a consultative relationship with each customer and working across business and functional units to gain customer insight and build effective partnerships
  • Serving as the primary point of contact within the Customer Excellence Team for your customers, managing and driving the resolution of customer escalations through cross-functional collaboration across Visier
  • Converts ideas into actionable plans to further increase our stickiness within a customers' organization
  • Providing industry insights, guidance, best practices, and recommendations to drive the customer’s identified strategic outcomes with their purchased Visier solutions
  • Meeting assigned customer satisfaction and strategic initiative targets in collaboration with Customer Excellence leadership
  • Pass initial certification exams, quarterly releases, maintains expert level knowledge of Visier product offerings, configuration options, and has the ability to demonstrate to customers
  • Be willing to take on additional responsibilities as needed
Desired Qualifications
  • Fearlessness when it comes to emerging technology adoption, with innate curiosity and the ability to excel at learning new systems, methodologies, and processes quickly
  • Have a partnership mentality, building exceptional relationships with your customers and cross-functionally, going above and beyond to create exceptional customer experiences
  • Actively builds network of relationships and uses network connections to help get things done
  • Entrepreneurial thinking by understanding how the customer fits into the broader marketplace
  • Proactively identifying or anticipating a need for customers prior to them asking

Visier provides people analytics and workforce planning solutions to help businesses analyze and optimize their workforce data. Its main product, Visier People, is a user-friendly platform that allows HR professionals and business leaders to extract insights from workforce data without needing advanced technical skills. Clients, which include large enterprises and mid-sized businesses across various industries, use Visier's tools to tackle HR challenges like employee burnout, hiring efficiency, and gender pay equity. Visier differentiates itself from competitors by offering a self-service platform that visualizes data and provides actionable insights, enabling informed decision-making. The company's goal is to empower organizations to improve their human capital management and achieve better business outcomes through data-driven insights.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$254.4M

Headquarters

Vancouver, Canada

Founded

2010

Simplify Jobs

Simplify's Take

What believers are saying

  • Visier's expansion into APAC with AI Lab in Singapore boosts regional presence.
  • Recognition as a leader in HR analytics attracts enterprise clients.
  • Growing demand for people analytics solutions due to hiring and retention challenges.

What critics are saying

  • Competition from Paychex's HR Analytics Premium Plus with generative AI capabilities.
  • Political climate in the U.S. may affect DEI-focused analytics investments.
  • ServiceNow's AI capabilities expansion poses a competitive threat.

What makes Visier Solutions unique

  • Visier People offers pre-built, best practice questions for workforce analytics.
  • The platform is intuitive, allowing non-technical users to gain insights easily.
  • Visier's acquisition of Yva.ai enhances insights into work and team dynamics.

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Benefits

Hybrid Work Options

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

0%

2 year growth

-1%
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