Manager, Solutions Engineer

Position Summary

This role is not eligible for immigration sponsorship.

Headquartered in Plano, TX, Samsung Electronics America (SEA) is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. Across each of these areas, our work drives innovation, economic growth and workforce opportunity in the United States.

For nearly five decades, Samsung has been at the forefront of technological advancements, investing over $100 billion and creating more than 20,000 jobs nationwide. Our mission? To integrate cutting-edge products, services, and AI technology to deliver smarter, sustainable, and more connected experiences that empower people to live better.

As a wholly owned subsidiary of Samsung Electronics Co., Ltd., SEA offers opportunities to work alongside global visionary thinkers and innovators who are passionate about making a difference. Explore the exciting opportunities at Samsung Electronics America and discover how you can make an impact.

To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.

Samsung Electronics America is seeking a highly skilled and motivated professional to join our team as the Manager, Solutions Engineering. The ideal candidate will possess strong technical expertise and a passion for commercial display solutions, including hospitality televisions, digital signage, and software platforms. This role is pivotal in driving the sales of B2B display products by providing comprehensive solutions architecture and technical engineering support. The successful candidate will collaborate with sales teams, system integrators, and end customers to ensure seamless integration and optimization of Samsung's innovative solutions.

Role and Responsibilities

Key Responsibilities

• Solutions Architecture & Technical Support
  • Serve as the Subject Matter Expert (SME) for Samsung Hospitality Televisions and software solutions (e.g., Lynk Cloud), as well as other Samsung Digital Signage Solutions.
  • Provide pre-sales engineering support to internal team, system integrators, and end customers.
  • Assist system integrators and end customers in optimizing the usage of hospitality TVs and software solutions, including customization and integration with existing systems.
  • Address technical issues related to Samsung B2B display solution products across North America.
• Partner Management
  • Manage relationships with System Integration Partners in the hospitality and healthcare sectors, focusing on product validation, feature requests, and market insights.
  • Collaborate with device and solution providers to expand the reach of Samsung displays and solutions.
• Demo, Training & Event Support
  • Maintain and demonstrate portfolio of Samsung displays and solutions at Samsung Connected Experience Center
  • Provide product and solution trainings to partners and customers.
  • Manage Test Lab and conduct evaluations on new product readiness, support solution certifications, conduct interoperability testing, and test partner solutions.
  • Deliver training sessions and demonstrations to internal sales teams, partners, and customers.
• Additional Responsibilities
  • Be available for after-hours work to coordinate with international counterparts.
  • Travel domestically and internationally as required.

Skills and Qualifications

Qualifications & Requirements

• Education:
  • Bachelor's degree in Computer Science/Engineering, or Electrical Engineering
• Experience:
  • 6 years of experience in solution engineering or similar role in the hospitality vertical.
• Technical Expertise:

• • Have technical knowledge of the programming languages and various other operating systems – HTML, JavaScript, jQuery, Node, Python, etc

• • Strong understanding of IT systems, IP networks, hospitality televisions, and the hospitality industry.
• Soft Skills:
  • Exceptional presentation, interpersonal, and communication skills (oral, written, and non-verbal).
  • Proficiency in Microsoft Office Suite and Salesforce.
• Travel & Flexibility:
  • Willingness to travel frequently and adapt to unplanned business trips.
  • Proactive, flexible, and adaptable personality.
• Work Ethic:
  • Self-starter with a business/task/project-oriented mindset; ability to see tasks through to completion.

Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/

Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/

Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 12 months), Paid Time Off, Student Loan Program (after 12 months), Wellness Incentives, and many more.  In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process.

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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and  provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or [email protected] for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.