Operations Manager
Thatch
Operations Manager
Thatch
Offers tax-free health budgets for employees
For most people, health insurance is something that happens to them: a plan chosen by someone else, with little room to fit their life. Thatch is changing that. We help companies give every employee a real healthcare budget instead of a one-size-fits-all plan, so people can choose the coverage and care that works for them, and employers get predictable costs they can control.
It’s a simple idea, but making it real means solving hard problems across healthcare, payments, and technology, and we’re just getting started. We look for people who like solving complex problems, use good judgment, and are comfortable working through ambiguity. People here care deeply about our customers, take real responsibility for what gets built, and are driven by doing work that matters.
Thatch's mission is to build a healthcare system people love, and our employers and brokers expect a support experience that's fast, personal, and trustworthy at every touchpoint. The Employer Support team works directly with customer key stakeholders – C-level executives, HR admins, operations managers, and brokers – supporting them proactively with a consultation model, and reactively to solve their most complex issues, enabling them to offer wonderful health benefits to their employees.
As the manager overseeing the Employer Support team, you will set the standard for key stakeholder support at Thatch, partnering closely with the sales and go to market organisations, alongside the entire operations team. You will lead a high performing team, managing leads and specialists who are motivated by delivering a healthcare experience people love. And equally important, you will cultivate a customer first culture, with high accountability and a scale mentality by setting team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals.
We interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:
Estimated Compensation Range 135000 - 175000 USD
Thatch helps employers replace one-size-fits-all group health plans with tax-free health budgets (via ICHRA/CHOICE), letting employees buy their own individual insurance and eligible care that fits their lives. It works by integrating with payroll and HR platforms (Gusto, Justworks, Paychex, ADP RUN) and offering Thatch Market, a space to spend leftover budget dollars on wellness and care services (like mental health and diagnostics). It differentiates itself by focusing on employer-funded, customizable health budgets instead of traditional group plans and by connecting deeply with payroll systems and carrier partners to streamline enrollment and spending. Thatch’s goal is to scale adoption of these personalized, tax-advantaged health budgets across more employers, expanding partnerships and tools to help members access the care they need.
Explore more opportunities at Thatch