Travelodge Hotels

Invests, manages, and franchises mid-scale hotels

Duty Manager

Hotel Guest ServicesPosted on Nov 10

Full-timeSingaporeNo salary listedIn-person

About the Job

Requirements

A degree in Hotel Management or another related field is required.
Preferred working experience in a Front Office function, preferably in the hospitality or service industry.
Must be able to work three rotating shifts and cover the Reservations department when needed.
Must be comfortable working in a fast-paced environment.
Must have interpersonal and communication skills to interact across all levels of staff.
Must be meticulous, organized, and able to multitask.

Responsibilities

Oversee daily operations, ensure exceptional customer service, and maintain a safe and efficient work environment.
Manage and supervise a team of employees, handle customer inquiries and concerns, and collaborate with other departments to ensure smooth hotel operations.
Supervise, direct, and motivate the Front Office team to maintain high performance and current knowledge of hotel products and services.
Perform check-in and check-out procedures and understand overall billing procedures.
Understand booking and cancellation policies.
Handle guest complaints and provide service recovery.
Understand night audit procedures using the hotel property management system.
Communicate with colleagues to ensure consistent awareness of hotel promotions, ongoing events, and operational updates.
Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff.
Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations.
Record incoming official letters, keep them on file, and report the information to the Front Office Manager.
Request pantry supplies and stationery purchases.
Maintain Front Office workstations and cleanliness.
Manage Smart Mart and vending machines.
Take on assigned ad hoc office or other projects.
Participate in Front Office committees and task force assignments.

Desired Qualifications

Preferred working experience in a Front Office function, preferably in the hospitality or service industry.

The Duty Manager will be responsible in overseeing daily operations, ensuring exceptional customer service, and maintaining a safe and efficient work environment. Responsible for managing and supervising a team of employees, handling customer inquiries and concerns, and collaborating with other departments to ensure the smooth functioning of the hotel operations.

KEY RESPONSIBILITIES:
Front Office Operations

Supervise, direct, and motivate the Front Office team to maintain high performance and up-to-date knowledge of hotel products and services.
Proficient in check-in, check-out and understands overall billing procedures.
Understands booking & cancellation policies.
Able to handle guests complains & provide service recovery.
Accurate understanding of the night audit procedure regarding with hotel PMS system.
Communicate effectively with colleagues to ensure consistent awareness of hotel promo, ongoing events and operational updates.
Implement and execute emergency response protocols according to standard operating procedures to safeguard guests and staff.
Manage crisis situations promptly and effectively to minimize impact on guest safety and hotel operations.

Administrative & General

Handles and keeps the record of incoming official letters in file, and report to the Front Office Manager with the information.
Request for purchasing pantry supplies and stationaries.
Maintains front office work stations & cleanliness.
Manages Smart Mart & vending machines.
Take on ad-hoc office or other projects when assigned.
Participate in Front Office committees and task force assignment.

QUALIFICATIONS & REQUIREMENTS

Minimum Degree in Hotel Management or other related fields
Preferred working experience in a Front Office function preferably in a hospitality or service industry
Positive working attitude with willingness to learn
Able to work in 3 rotating shifts & to cover Reservations department when needed
Comfortable working in a fast-paced environment
Excellent interpersonal and communication skills to interact well across all levels of staff
Meticulous, organized and strong multitasking

About the Company

Travelodge Hotels

Invests, manages, and franchises mid-scale hotels

Travelodge Hotels Asia Pte. Ltd. develops, manages, and franchises mid-scale, select-service hotels across Asia under the Travelodge brand. It uses an investor-operator model, offering acquisition, lease, management, and franchise arrangements to property owners and concentrating on city-center gateway cities. Its hotels provide modern rooms, dining and work-friendly communal spaces, self-service laundromats, and on-site gyms, supported by a regional shared services platform for finance, distribution, and technology to boost efficiency. The company aims to grow the portfolio to over 50 hotels by 2030 and differentiates itself with a single-brand, mid-scale focus and value-driven asset management across Asia.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Singapore
Founded: 2014

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