Full-Time

Director – Alliances

Posted on 8/28/2024

Glia

Glia

201-500 employees

Digital customer service solutions for banks

AI & Machine Learning
Financial Services

Senior

Remote in USA

Category
Strategy Development
Business Development
Business & Strategy
Requirements
  • 10+ years of experience in B2B technology industry, including 5+ in channel sales / business development
  • Ability to conduct strategic engagements with executive-level staff.
  • Excellent phone, email, and social communication skills.
  • Experience developing and managing complex partnerships.
  • Strong organizational skills and ability to work with all areas of the organization.
  • Experience in FI and/or CCaaS
  • BA/BS or related work experience.
Responsibilities
  • Recruit new partners, with a focus on revenue generation.
  • Lead partner activities across departments - both within Glia and within partner organizations - including:
  • Work closely with partners to build and execute joint go-to-market programs.
  • Promote and coordinate activity between partners and Glia technical staff to develop and showcase joint solutions.
  • Partner with Glia sales team to assist in progressing and closing deals with partners.
  • Work with partner and Glia marketing to develop, communicate and promote our value proposition
  • Sales Enablement, making sure that partner sales and account manager teams know how to sell Glia

Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the unique needs of the financial services sector, offering a comprehensive suite of tools that help institutions modernize their customer interactions and increase online engagement. By providing these services, Glia aims to help financial institutions boost online loan applications and retain customers.

Company Stage

Series D

Total Funding

$147.8M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-4%

2 year growth

5%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for AI-driven customer service in the financial sector.
  • Expansion of digital banking services presents market penetration opportunities for Glia.
  • Rising importance of omnichannel strategies aligns with Glia's offerings.

What critics are saying

  • Emerging platforms offering similar features at lower costs could erode market share.
  • Rapid technological advancements may require significant investment to keep up.
  • Potential data privacy concerns could impact operations and client trust.

What makes Glia unique

  • Glia's ChannelLess® architecture allows seamless transitions between communication channels.
  • The company offers AI-driven solutions tailored for financial institutions.
  • Glia's platform integrates digital and phone capabilities under a unified system.

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