Kulicke & Soffa

Manufactures semiconductor packaging equipment and tools

Engineer – Customer Support

Equipment Field ServicePosted on Nov 11

Full-timeNingbo, Zhejiang, ChinaNo salary listed

About the Job

Requirements

A degree or technical study in an engineering discipline is required; Engineering, Electrical, or Mechanical is preferred.
Familiarity with technical aspects of equipment is required.
General equipment knowledge and the ability to read basic mechanical and electrical drawings are required.
Basic machine knowledge is required.
Strong problem-solving skills are required.
Strong written and verbal communication skills in the required language are required.
Willingness to travel to customer sites within the region or country is required.
A valid driver's license is required.

Responsibilities

Install equipment on site, including new equipment, upgrades, and system relocations.
Provide troubleshooting for hardware and software.
Provide responsive telephone and email support to ensure customers' successful use of equipment.
Oversee diagnosis, troubleshooting, service, and repair of K&S equipment and systems.
Evaluate and diagnose basic problems and make appropriate repairs and troubleshoot issues.
Prepare documentation of completed troubleshooting and escalate issues to other departments when required.
Act as the company liaison between the organization and customers for administrative and technical matters.
Perform standard buy-offs.
Perform first basic application verification.

The candidate provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of K&S equipment and systems.
Day-to-Day activities include:
On site installation of equipment including new equipment, upgrades and also system relocation
Providing troubleshooting for both hardware and software.
Providing responsive telephone and email support, ensuring customers' successful use of equipment
For this job, the candidate will need to have an Engineering degree/Technical Study and be familiar with the technical aspects of equipment. He / She should also have a strong interest in problem solving and have excellent communication skills.

Knowledge & Experience requirements

No Working Experience Required
General equipment knowledge and can read basic mechanical and electrical drawing
Basic machine knowledge

Education Requirements

Degree/Technical study in Engineering Discipline - Preferably in Engineering/ Electrical/ Mechanical

Other Requirements

Strong Problem-Solving Skills
Excellent communication skills
Strong written and verbal communication skills in required language
Willing to travel to customer sites within the region/country
Valid driver’s license

Company overview:

Founded in 1951, Kulicke and Soffa Industries, Inc. (NASDAQ: KLIC) specialize in developing cutting-edge semiconductor and electronics assembly solutions enabling a smarter and more sustainable future. Ever-growing range of products and services supports growth and facilitates technology transitions across large-scale markets.

Please refer to the website for more details: www.kns.com.

Kulicke & Soffa Suzhou Ltd, established in 2002 in Suzhou, Jiangsu province, China, is the primary manufacturing center for K&S' consumable products and an important R&D center for dicing blades and software.

Assists in machine installation at customer site including new equipment, upgrades and system relocations
Evaluates and diagnoses basic problems and making appropriate repairs and troubleshooting
Prepares documentation of troubleshooting completed and provides proper escalation to other departments when required
Acts as the company liaison between the organization and customer for both administrative and technical matters
Performs standard buy - offs
Performs 1st basic application verification

About the Company

Kulicke & Soffa

Manufactures semiconductor packaging equipment and tools

Kulicke & Soffa designs, manufactures, and sells capital equipment and tools for assembling semiconductor devices. Its product line includes ball bonders that ultrasonically attach fine wires to a semiconductor die, thermo-compression bonding systems for high-density interconnects, and equipment for surface-mount technology and die attach. The company differentiates itself with a long history dating back to 1951, a broad portfolio across wire bonding, advanced packaging, and die attach, and a strong Asia-Pacific presence plus an active after-market parts and services business. Its goal is to enable mass production of semiconductors by providing reliable, high-precision packaging and assembly solutions that help customers scale manufacturing and keep equipment running smoothly.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Singapore, Singapore
Founded: 1951

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