Dev.Pro

Software engineering partner scaling technology companies

Delivery Director

Program ManagementConfirmed live in the last 24 hours

Full-timeSão Paulo, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

At least 10 years of project and program management experience in software product or IT (application management).
Experience managing 100–150+ people and annual budgets of $10–15 million across teams and projects.
Experience managing outsourced engineering or IT service delivery to external clients for at least 7 years.
Advanced knowledge of the software development life cycle and project management.
Experience managing delivery services to achieve customer satisfaction and profitability targets.
Knowledge of delivery metrics, including profitability, utilization, customer satisfaction, and quality.
Experience designing and optimizing processes and building systems from scratch.
Experience participating in pre-sales and engaging strategic stakeholders.
Experience supporting upselling to new and existing accounts through proactive proposals.
Financial management and strategic planning skills.

Responsibilities

Lead delivery for major client accounts, ensuring high-quality and timely solutions.
Align with clients on project and program outcomes, monitor satisfaction, and manage escalations.
Propose improvements to processes, tools, and technology, and suggest new business or project ideas to clients.
Maintain relationships with senior client stakeholders and identify opportunities within existing accounts.
Participate in revenue and margin planning; organize workload planning and optimal resource utilization.
Align delivery costs with revenue plans to achieve margin targets.
Collaborate with the CTO and Marketing to develop and promote new technical capabilities and service offerings.
Support Sales with presentations, proposals, pricing, and contract negotiations.
Launch new accounts by coordinating staffing and aligning processes with client expectations.
Represent the company at client meetings, networking, and industry events.
Ensure managers address people issues, provide feedback, monitor performance, and develop careers.
Coordinate with HR and Training on people policies, compensation, bonuses, and training.

Desired Qualifications

Experience in Retail, Hospitality, or FinTech.
Certifications such as PMP, SAFe, or ITIL.
Working knowledge of cloud computing, data management, and full-stack engineering.
A software engineering background with practical development experience.
Experience in software product companies (ISVs), managing large enterprise accounts and distributed, multinational teams.
Talent development experience, including mentoring managers and building mature teams.

Delivery Director - OP01904-00

Dev.Pro · São Paulo, Brazil (Remote) · — · Posted 2026-10-13

Workplace: remote

Department: OP

Description

New opportunities in Latin America!

🟢 Dev.Pro is a US-based software development company helping tech companies build their products and grow their business. We’re remote-first, and we work with independent contractors in over 55 countries, so you’d be collaborating in a multicultural environment on some really interesting projects.

We invite a strategic, results-driven, and people-focused Delivery Director with deep expertise in delivery and project management to join our team. You’ll lead Dev.Pro’s delivery operations, ensure exceptional service, and support business growth across several major client accounts in industries such as FinTech, Retail, and Hospitality. You’ll also shape and optimize delivery processes to drive efficiency and quality, while fostering a strong culture and high engagement within your teams.

🟩 What's in it for you:

Drive delivery excellence for Dev.Pro’s major accounts, leading distributed teams to deliver high-quality solutions
Work closely with clients in FinTech, Retail, and Hospitality, gaining expertise in complex, innovative projects and industry best practices
Develop and enhance your leadership, delivery management, client engagement, operational strategy, and technical skills

✅ Is that you?

10+ years of project and program management in software product or IT (application management)
Experience managing 100-150+ people and $10–15M annual budgets across teams and projects
Leadership, change advocacy, and effective communication, including executive interaction skills
Experience hiring, developing, and retaining technical and managerial talent
Strategic thinking, decision-making, and accountability
7+ years managing outsourced engineering or IT service delivery to external clients
Advanced knowledge of SDLC and project management
Operational management of delivery services to achieve CSAT and profitability targets
Knowledge of delivery metrics (profitability, utilization, customer satisfaction, quality)
Process design and optimization with experience building systems from scratch
Pre-sales participation and strategic stakeholder engagement
Experience supporting upselling to new and existing accounts through proactive proposals
Financial management and strategic planning skills
Creativity, initiative, and problem-solving with a structured approach to operations and delivery

Desirable:

Experience in Retail, Hospitality, or FinTech
Certifications such as PMP, SAFe, or ITIL
Working knowledge of cloud computing, data management, and full-stack engineering
Software engineering background with practical development experience
Experience in software product companies (ISVs), managing large enterprise accounts and distributed, multinational teams
Talent development experience, including mentoring managers and building mature teams

🧩Key responsibilities and your contribution

In this role, you’ll drive operational excellence across delivery teams while ensuring client satisfaction and supporting account growth.

Lead delivery for major client accounts, ensuring high-quality, timely solutions
Align with clients on project and program outcomes, monitor satisfaction, and manage escalations
Propose innovative improvements to processes, tools, technology, and suggest new business/project ideas to clients
Maintain relationships with senior client stakeholders and identify opportunities within existing accounts
Participate in revenue and margin planning; organize workload planning and optimal resource utilization
Align delivery costs with revenue plans to achieve margin targets
Collaborate with CTO and Marketing to develop and promote new technical capabilities and service offerings
Support Sales with presentations, proposals, pricing, and contract negotiations
Launch new accounts, coordinating staffing and aligning processes with client expectations
Represent the company at client meetings, networking, and industry events
Ensure managers address people issues, provide feedback, monitor performance, and develop careers
Coordinate with HR and Training on people policies, compensation, bonuses, and training

Our next steps:

✅ Submit a CV in English — ✅ Intro call with a Recruiter — ✅ Interview — ✅ Signing the Contract

Interested? Find out more:

By submitting application, I've read and agree to the Dev.Pro Private Policy and Consent on Processing of Personal Data. I agree to have my Personal Data being stored and processed by Dev.Pro.

Apply

Apply at Dev.Pro

About the Company

Dev.Pro

Software engineering partner scaling technology companies

Dev.Pro helps technology-driven companies scale by providing software engineering support across the product development lifecycle. It tailors engagements to each client’s needs, offering engineering expertise, rapid delivery, and cost efficiency. What sets Dev.Pro apart is the ongoing alliance with clients, aligning its success with theirs through a collaborative, long-term partnership. Founded by entrepreneurs and technologists, the company aims to help innovative software products grow and reach their next stage of development.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Charlotte, NC
Founded: 2011

Recently Posted Jobs

Explore more opportunities at Dev.Pro

See more jobs