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Full-Time

Director – Global Training & Enablement

Confirmed live in the last 24 hours

LogicMonitor

LogicMonitor

1,001-5,000 employees

Cloud-based IT infrastructure monitoring platform

Data & Analytics
Consulting
Hardware
Enterprise Software
AI & Machine Learning

Compensation Overview

$163.2k - $210kAnnually

+ Equity Compensation

Senior, Expert

Austin, TX, USA + 1 more

Category
Customer Education & Training
Customer Success & Support
Required Skills
Sales
Communications
Management
Public Speaking
Marketing
Requirements
  • 8-10+ years of experience in leading customer and/or channel education in B2B SaaS
  • Proven track record designing high value education experiences for the modern learner
  • Proficiency in content creation, instructional design, and learning management systems
  • Familiarity building an effective education program on a LMS, preferably Skilljar
  • Excellent communication and presentation skills, with the ability to engage and inspire technical audiences
  • Strong leadership and people management skills, with the ability to build and motivate high-performing teams
  • Familiarity with data analysis tools and techniques for measuring the impact and effectiveness of community and learning initiatives
  • Strong business acumen and understanding of market dynamics, customer needs, and competitive landscapes
  • Experience in public speaking, thought leadership, and representing the company at industry events and conferences
Responsibilities
  • Oversee the development and growth of LM’s global training function including credentialing, role-based learning journeys and the learning management system
  • Develop and execute a comprehensive strategy for building and growing a vibrant global learning community, fostering continuous enablement, and promoting practitioner evangelism
  • Lead the creation and delivery of high-quality educational content, including hands-on & how-to lab-based learning, skill building journeys and micro credentialing to support customers and partner upskilling
  • Collaborate with product management, engineering, marketing, and sales teams to align community, education, and evangelism initiatives with product roadmaps, go-to-market strategies, and customer needs
  • Partner with an exceptional Community team on community-based learning events such as hackathons, coding challenges, and community events, to encourage innovation, collaboration, and knowledge sharing
  • Analyze data and feedback from the LM Academy to gain insights into their needs, preferences, and pain points, and use these insights to continuously improve our offerings and strategies
  • Manage and mentor a team of product specialists, instructional designers, and community leaders, fostering a culture of expertise, innovation, continuous learning, and customer-centricity
  • Stay abreast of industry trends, emerging technologies, and best practices in practitioner relations, community building, and learning and development

LogicMonitor operates at the forefront of cloud-based infrastructure monitoring, incorporating AIOps and a suite of automation tools to simplify and optimize IT operations. With an impressive arsenal of over 2,000 integrations, the company facilitates seamless transitions and innovation for businesses of varying scales and complexities. This approach not only positions the company as a leader in IT operations efficiency but also creates a dynamic and resourceful working environment that fosters professional growth and technological advancement.

Company Stage

Series A

Total Funding

$142.9M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

-2%

2 year growth

19%
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Simplify's Take

What believers are saying

  • The introduction of AI-driven tools like Edwin AI and LM Co-Pilot can significantly reduce incident response times and alert fatigue, enhancing operational efficiency.
  • The LM Cost Optimization tool can help businesses manage and reduce cloud spending, which is crucial in a down economy, providing a competitive edge.
  • The appointment of experienced leaders like Brooke Cunningham and Karthik Sj can drive strategic growth and innovation, further solidifying LogicMonitor's market position.

What critics are saying

  • The rapid integration of multiple AI tools may lead to complexity and potential usability issues for end-users.
  • The competitive landscape in observability and IT operations is intense, with major players like Splunk and Datadog posing significant threats.

What makes LogicMonitor unique

  • LogicMonitor's integration of generative AI into its observability tools, such as Edwin AI and LM Co-Pilot, sets it apart by offering advanced, interactive experiences for IT operations teams.
  • The LM Cost Optimization tool provides a unique value proposition by combining cost management with hybrid observability, addressing both cloud and on-premises infrastructure.
  • The company's focus on hybrid observability, powered by AI, allows it to cater to complex multi-cloud environments, distinguishing it from competitors who may focus solely on cloud or on-premises solutions.