Full-Time

Director – Global Training & Enablement

Posted on 8/12/2024

LogicMonitor

LogicMonitor

1,001-5,000 employees

IT infrastructure monitoring for cloud and on-premises

Enterprise Software
AI & Machine Learning

Compensation Overview

$163.2k - $210kAnnually

+ Equity Compensation

Senior, Expert

Austin, TX, USA + 1 more

More locations: Santa Barbara, CA, USA

Hybrid position; requires some in-office presence.

Category
Customer Education & Training
Customer Success & Support
Required Skills
Sales
Communications
Management
Public Speaking
Marketing
Requirements
  • 8-10+ years of experience in leading customer and/or channel education in B2B SaaS
  • Proven track record designing high value education experiences for the modern learner
  • Proficiency in content creation, instructional design, and learning management systems
  • Familiarity building an effective education program on a LMS, preferably Skilljar
  • Excellent communication and presentation skills, with the ability to engage and inspire technical audiences
  • Strong leadership and people management skills, with the ability to build and motivate high-performing teams
  • Familiarity with data analysis tools and techniques for measuring the impact and effectiveness of community and learning initiatives
  • Strong business acumen and understanding of market dynamics, customer needs, and competitive landscapes
  • Experience in public speaking, thought leadership, and representing the company at industry events and conferences
Responsibilities
  • Oversee the development and growth of LM’s global training function including credentialing, role-based learning journeys and the learning management system
  • Develop and execute a comprehensive strategy for building and growing a vibrant global learning community, fostering continuous enablement, and promoting practitioner evangelism
  • Lead the creation and delivery of high-quality educational content, including hands-on & how-to lab-based learning, skill building journeys and micro credentialing to support customers and partner upskilling
  • Collaborate with product management, engineering, marketing, and sales teams to align community, education, and evangelism initiatives with product roadmaps, go-to-market strategies, and customer needs
  • Partner with an exceptional Community team on community-based learning events such as hackathons, coding challenges, and community events, to encourage innovation, collaboration, and knowledge sharing
  • Analyze data and feedback from the LM Academy to gain insights into their needs, preferences, and pain points, and use these insights to continuously improve our offerings and strategies
  • Manage and mentor a team of product specialists, instructional designers, and community leaders, fostering a culture of expertise, innovation, continuous learning, and customer-centricity
  • Stay abreast of industry trends, emerging technologies, and best practices in practitioner relations, community building, and learning and development

LogicMonitor provides a platform for monitoring IT infrastructure across both on-premises and cloud environments. The platform allows businesses to track their systems in real-time, using artificial intelligence and machine learning to identify potential issues before they become problems. This predictive capability helps companies maintain operational efficiency and avoid system outages. Unlike many competitors, LogicMonitor offers a subscription-based service that is scalable and can be quickly deployed, making it accessible for a wide range of clients, from large enterprises to service providers. The goal of LogicMonitor is to enable businesses to focus on growth and innovation by ensuring their IT systems run smoothly.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$528.2M

Headquarters

Santa Barbara, California

Founded

2007

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for hybrid observability solutions due to multi-cloud strategies.
  • Growing importance of predictive analytics in IT operations.
  • Rising focus on operational resilience in financial services.

What critics are saying

  • Increased competition from emerging AI-driven observability platforms.
  • Rapid technological advancements may outstrip LogicMonitor's current capabilities.
  • Reliance on a subscription-based model makes it vulnerable to economic downturns.

What makes LogicMonitor unique

  • LogicMonitor offers a hybrid observability platform for diverse IT environments.
  • The platform uses AI and machine learning for predictive issue resolution.
  • LogicMonitor provides real-time visibility and predictive analytics for operational efficiency.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Parental Leave

Wellness Program

Unlimited Paid Time Off

Professional Development Budget

INACTIVE