Claims Team Leader

Job Description:

Why join DXC Technology

DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day.

The State Team Leader is responsible for leading a dedicated claims team within the state, operating under the guidance of the State Manager. This role focuses on day-to-day leadership, claims management oversight, coaching, and ensuring compliance while fostering a strong culture of customer service and teamwork.

Key responsibilities

People Management

• Lead and manage a claims team within the state, ensuring high performance and continuous development.
• Coach and mentor team members to improve skills, knowledge, and claim outcomes.
• Cultivate a positive, accountable, and collaborative team environment that supports engagement and professional growth.

Claims Management

• Understand all self-insurance and business requirements for effective case management within the Woolworths account.
• Provide expert technical support to the team, ensuring accurate and timely claim decisions aligned with legislative and regulatory requirements.
• Oversee the end-to-end processing of workers’ compensation claims, ensuring compliance with regulations and company policies.

Customer Service

• Respond promptly and professionally to phone calls and queries from key stakeholders, ensuring high-quality customer service.
• Foster a customer-focused culture within the team, ensuring injured workers and employers are treated with respect, transparency, and empathy throughout the claims process.
• Provide guidance and support to Case Managers in managing challenging stakeholder interactions, promoting clear, professional, and consistent communication.

Risk and Compliance

• Ensure strict compliance with all applicable workers’ compensation legislation, self-insurance requirements, and organisational policies.
• Maintain up-to-date knowledge of relevant legislative and regulatory changes and ensure this is communicated effectively within the team.
• Proactively identify potential risks and manage risks related to claims and collaborate on mitigation strategies.

Teamwork & Coaching

• Contribute to a positive, supportive team environment that fosters open communication, shared learning, and collective accountability.

• Share expertise by providing training and coaching, ensuring the team stay up to date with current laws, best practices in claims management, customer service, and compliance.
• Lead and facilitate team meetings, training sessions, and continuous improvement initiatives to drive team development.

The skills you’ll bring

To be successful in this role you should have:

Education:

• Territory or relevant qualification in a health or related field (highly desirable)

Experience:

• Demonstrated experience leading teams within self-insured workers’ compensation schemes or similar environments.
• Proven expertise in managing workers’ compensation claims under self-insurance frameworks, including compliance with relevant legislation and internal policies.
• Strong case management experience with the ability to drive successful claims outcomes while balancing cost control and team member wellbeing.
• Experience thriving in a challenging and dynamic role that requires adaptability to evolving regulatory and operational changes.

Skills:

• Excellent problem-solving, negotiation, and decision-making abilities.
• Ability to adapt quickly and effectively to change in a complex, fast-paced environment.
• Strong knowledge of medical and paramedical terminology and injury treatment processes.
• Proven conflict resolution and communication skills, both written and verbal.
• Proficiency with claims management IT systems and relevant applications.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
 

• Extensive resources to support your onboarding and continual development including DXC University.
• We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
• More time to do the things you love with flexible leave options, including purchased leave.
• Take time to give back with charitable and emergency services volunteer days.
• Well-being matters to us and our Employee Assistance Program is there to support you and your family.
• And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.