Full-Time

New Partner Experience Team Lead

French Speaking

Posted on 6/18/2024

Deliveroo

Deliveroo

5,001-10,000 employees

Food delivery from restaurants and groceries

Consumer Goods

Mid

Manchester, UK

Required Skills
Management
Customer Service
Requirements
  • 2+ years management experience
  • Native or fluent in French and English
  • Experience in account management or customer service desirable
  • Work to targets with a get up and go attitude
Responsibilities
  • Responsible for the daily oversight of a team of New Partner Experience Agents
  • Coaching the team to develop skills
  • Oversight of team behavior and attendance
  • Providing reporting on results
  • Developing and refining important onboarding processes
  • Working together with other Team Leads
  • Establishing a performance management framework for the team
  • Ensuring restaurants are comfortable with the systems

Deliveroo stands out as a top place to work due to its expansive network, including around 176,000 restaurants and grocery partners coupled with approximately 150,000 dedicated riders. This impressive scale not only underlines its position as a significant player in the food delivery industry but also provides a dynamic and diverse working environment. The company's commitment to efficient and customer-focused delivery services makes it a promising career destination for those looking to thrive in a fast-paced and practical setting.

Company Stage

Series H

Total Funding

$2.2B

Headquarters

null, United Kingdom

Founded

2013

Growth & Insights
Headcount

6 month growth

3%

1 year growth

4%

2 year growth

6%