Senior Consultant

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. 

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood. 

• Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions. 
• Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same. 
• Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow. 
• Dare to innovate: We challenge the status quo with creativity and innovation as our true north. 
• Better together: We check our egos at the door. We work together, so we win together. 

Make a lasting impact in healthcare.
We partner with IDNs, health systems, etc. to solve their toughest challenges—from patient experience and safety to workforce engagement and performance. Our consultants blend deep healthcare and tech expertise to deliver data-driven insights and tailored strategies that spark transformation.

Empowering Nurses, Elevating Care

For nurses, by nurses.
Our nurse consultants have walked in our client's shoes. They understand the daily pressures and know how to drive retention, excellence, and meaningful change.

• Real-world solutionsthat adapt with our client's needs
• Culture-first approachto boost engagement, resilience, and retention
• Leadership developmentthrough our Nursing Leadership Academy

What You’ll Do

• Conduct current state reviews that include document review, client interviews and focus groups and co-create a roadmap with prioritized recommendations. Incorporate relevant client data (i.e., Patient experience, RN engagement, clinical quality Nurse-Sensitive Indicators (NSIs)) as part of overall analysis.
• Utilize tools, methodologies and proprietary Press Ganey data to support project team analyses and recommendations.
• Synthesize and clearly present data and recommendations appropriately based on audience (including c-suite) and objectives.
• Develop and execute engagement plans per department standards.
• Plans, organizes and prioritizes engagement activities using engagement plans and Kantata Software to accurately track hours and work output.
• Coordinates engagement activities within nursing vertical and with other areas of consulting to complete work efficiently. Able to delegate and leverage appropriate internal and client resources.
• Develops nursing focused programmatic content as outlined and requested by leadership teams.
• Effectively presents established and custom programs and training to clients as outlined in client contract scope of work.
• Serves as a competent, effective member of a client engagement delivery team.
• Utilizes standard Press Ganey tools and methods in engagement delivery.
• Develops client deliverables, including reports and presentations.
• Communicate and present effectively to all areas of a healthcare system from c-suite to clinical teams.
• Communicate project risks and recommendations to engagement management and consulting leadership.
• Leads, coaches and coordinators members of the client engagement team in the scoping of specific tasks and timelines.
• Builds and manages successful client relationships generating positive client feedback on quality, value, innovation, delivery and results.
• Serves as the direct point of contact with the client and quickly establishes credibility for respective project work stream by proactively building a positive working relationship.
• Appropriately seeks client input and cooperation while ensuring project goals and deliverables are met within established timelines and budget parameters.
• Obtains client feedback and appropriately responds to client concerns throughout the engagement. Escalates to senior leadership if necessary.
• Assist in preparation of engagement proposals.
• Identifies and cultivates engagement expansion opportunities.  Participate in sales pursuits as appropriate.
• Participates in engagement-based innovations.
• Contributes to thought leadership.
• Supports marketing activities through content development.

What You Bring

• Master of Science (MSN) in Nursing required. Ph.D. in Nursing is preferred. 
• 10+ years of healthcare experience with advancing leadership responsibilities. 
• Operational Nursing Leadership experience at a Director level or above.
• American Nursing Credentialing Center (ANCC) Magnet expertise, i.e., experience as a Magnet Program Director or equivalent.
• Writing experience to Magnet standards a must.
• Microsoft Office, including Excel and PowerPoint.
• Professional Development and/or Nursing Education experience a plus.
• Previous consulting experience preferred.
• Possesses knowledge, skill or experience that further differentiates the consulting team or builds the capacity of the consulting team.
• High degree of verbal and written communication skills.
• Able to demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations.
• Appropriately influencing and negotiating with clients and willingness to accept and integrate constructive feedback.
• Exceptional organizational and time management skills to manage multiple priorities at once with fast paced turnaround times.
• Flexible learning mind-set to fully understand and integrate Press Ganey methodology with a high level of critical thinking and ability to navigate ambiguous and dynamic circumstances and environments.
• Flexible to travel up to 75% nationally.

Location

This role can beremote (work from home) in the U.S. or based in ourChicago, Boston or South Bend hubs. For those in-office, we follow a hybrid model—Tuesdays through Thursdays in-office, with flexibility to work from home on other days and adjusted when traveling.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. 

Pay Transparency Non-Discrimination Notice – Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 

The expected base salary for this position ranges from $140,000 - $172,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

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