Supply Chain Specialist 1

Role Summary

Support end-to-end repair supply chain operations covering warehouse coordination, manufacturer repairs, international logistics, customs clearance, inventory control and MIS reporting. Apply analytics, automation and approved AI tools to improve visibility, identify exceptions, reduce manual effort and support faster, data-based decisions.

What you will do

• Warehouse & Outbound Repair Shipments

• Arrange faulty-unit shipments from warehouses to manufacturers and provide complete shipment advice.

• Coordinate warehouses, logistics providers and manufacturers for timely movement and customs clearance.

• Resolve short, partial, missing, damaged or delayed shipment cases.

• Monitor stock availability, faulty inventory, pending actions and ageing exceptions.

• Monitor repair status, weekly manufacturer reports, ageing units and repair turnaround time (TAT).

• Arrange return shipments of repaired units and provide arrival information to the receiving warehouse.

• Support customs clearance and resolve shipment discrepancies at origin and destination.

• Reconcile manufacturer-held stock against internal repair and inventory records.

• Maintain accurate shipment, repair, inventory and import/export documentation.

• Prepare KPI and management reports covering TAT, ageing repairs, stock, shipment status and exceptions.

• Perform routine inventory reconciliation and keep operational trackers complete and current.

• Support review and submission of supplier, repair, freight and related operational invoices.

• Manage enquiries with warehouses, manufacturers, freight forwarders, customs brokers and internal teams.

• Escalate significant delays, inventory discrepancies and clearance issues with clear supporting information.

• Analyze recurring repair, shipment and inventory issues; support root-cause analysis and corrective actions.

• Manage multiple priorities and follow up on overdue actions through closure.

• Use data & automation: Apply Power BI, Power Query, SQL, advanced Excel and Power Automate for analysis, dashboards, reconciliation and automated reporting.

• Apply AI practically: Use approved AI tools to identify trends/exceptions, summarise data, support root-cause analysis and simplify repetitive operational work.

What you will bring

• 1-2 years of supply-chain experience preferred, with knowledge of logistics, warehouse, repair/RMA, inventory and operational analytics.

• Understanding of international shipping, import/export documentation and customs clearance.

• Strong data analysis, reconciliation, MIS and management reporting capability.

• Skills in Power BI, Power Query, SQL, advanced Excel and Power Automate.

• Ability to use Generative AI and automation responsibly for analysis, reporting and process improvement.

• Strong problem-solving, attention to detail, communication and stakeholder coordination skills.

• Full-time MBA from a reputed business school; international business/trade exposure is preferred.

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What does remote mean at Sophos?
Sophos supports flexible ways of working, with many roles offered remotely and others working in a hybrid model. For remote roles, you may work remotely within the location specified in the job posting. Candidates must reside in and be authorized to work in that location. Our teams collaborate across locations and time zones, using technology to stay connected and deliver results.

Our Commitment To You

Sophos welcomes applicants with diverse experiences, perspectives, and backgrounds. We believe great ideas come from different ways of thinking, and we are committed to building a workplace where people can contribute, grow, and succeed.

We evaluate all candidates based on job-related skills, qualifications, and experience, and are committed to providing equal employment opportunities consistent with applicable laws and regulations.

If you require a reasonable accommodation during any stage of the recruitment process, please let your recruiter know. Any information shared will be used only to evaluate and provide the requested accommodation.