Work Station Support Associate

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Pay Transparency

The estimated salary range for a new hire into this position is zł99 050 - zł162 725 which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, Pension, Life Insurance, Annual Leave, and Wellness Program.


Job Description

Role Summary:
The Work Station Support Associate provides day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Responsibilities include installing, configuring, and troubleshooting desktop systems, workstations, servers, and network issues in a heterogeneous environment. The role maintains passwords, data integrity, and file system security for the desktop environment, and communicates highly technical information to both technical and nontechnical personnel. The associate recommends hardware and software solutions, including new acquisitions and upgrades, and may participate in the development of information technology and infrastructure projects. Additionally, the role may conduct training programs designed to educate an organization’s computer users about basic and specialized applications.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities:

• Provide technical support for network infrastructure and internal desktop systems software and hardware.
• Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues.
• Maintain passwords, data integrity, and file system security for the desktop environment.
• Communicate technical information to both technical and nontechnical personnel.
• Recommend hardware and software solutions, including new acquisitions and upgrades.
• Participate in IT and infrastructure projects as needed.
• Conduct training programs for computer users on basic and specialized applications.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• Bachelor's degree, OR 3+ years of relevant work experience.
• Experience in installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software.
• Experience in supporting and troubleshooting Windows 10/11, MS Office 365 suite, OSX (current and prior releases), iOS, and Android.
• Experience in installation, configuration, and support of local and LAN printers.
• Experience in networking connectivity knowledge and troubleshooting.
• Experience in reading and understanding technical manuals, procedures, and OEM guides.
• Experience in scheduling and prioritizing work.
• Experience in learning new technologies and procedures quickly.
• Experience in communicating effectively with a wide variety of users and technical teams.
• Experience in supporting and explaining technical concepts to users at various levels of technical proficiency.

Preferred Qualifications:

• 2 or more years of work experience.
• Experience as a technician supporting over 300 users with installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software.
• Experience in hands-on support for all operational aspects of voice, video, and unified communications support, including assigning phones and assisting with meeting scheduling.
• Experience in delivering customer service excellence.
• Experience in effectively managing difficult or volatile situations.
• Experience in effective problem solving, including issue isolation and resolution to minimize downtime.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcome and encourages application from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.