Full-Time

Senior Salesforce Engineer

Posted on 6/21/2024

Intercom

Intercom

1,001-5,000 employees

Customer communication platform for businesses

No salary listed

Senior

London, UK

Hybrid working policy requires in-office presence at least two days per week.

Category
Backend Engineering
Software Engineering
Required Skills
Git
Salesforce
REST APIs
Requirements
  • Extensive experience with in Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL
  • Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
  • In-depth knowledge of Salesforce platform capabilities, including configuration, customization, security model, data model, and declarative automation tools (e.g., Process Builder, Workflows, Flows).
  • Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable.
  • Proficiency in Salesforce customization, configuration, flows, Apex, Integration and data management.
  • Strong analytical and problem-solving abilities to understand and address complex business requirements.
  • Experience with Salesforce Administration including an emphasis on Sales Cloud
  • Experience with 3rd party tools such as Outreach, LeanData, Clari, Gong, Zoominfo, Zuora, Stripe, Ironclad, Docusign, and etc.
  • Experience with source control tools such as Gitlab, GitHub, GearSet. Experience with agile methodologies, CI/CD automation and release management tools.
  • Experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.
Responsibilities
  • Design scalable and high-performance Salesforce solutions that align with business objectives and technical requirements.
  • Lead technical architecture discussions and decisions, ensuring solutions are scalable, maintainable, and integrate seamlessly with existing systems.
  • Hands-on experience on Apex, Lightning Components, LWC and Flow.
  • Work closely with the Platform Architecture team and integrate Salesforce with other enterprise systems and third-party applications using RESTful and SOAP APIs.
  • Provide technical leadership and guidance to a team of Salesforce developers and consultants.
  • Mentor junior team members, conduct code reviews, and ensure adherence to Salesforce best practices and coding standards.
  • Troubleshoot and resolve issues related to Salesforce configuration, customization, and integrations.
  • Provide ongoing support and maintenance, including monitoring system performance and ensuring data integrity and security.
  • Create, refresh sandboxes and perform data loads into the sandboxes as needed.
  • Be able to gather necessary requirements from business stakeholders when needed.
  • Provide support on our Salesforce Tier 1 team with issues
  • Independently review requests and troubleshoot issues to understand technical deficiencies of the systems, define root causes, and implement proactive resolution.
  • Be able to work independently and be self sufficient to go back to the business to gather more information when required.
  • Partner with Business Systems Analysts and Admins to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.

Intercom is a customer communication platform that helps businesses engage with their customers through personalized messaging and automation. It offers tools for customer support, sales, and marketing, including live chat and email marketing, all integrated into one platform. Intercom operates on a subscription-based model, providing different pricing tiers based on client needs, which allows for seamless management of customer interactions. The company's goal is to enhance customer engagement and satisfaction through effective communication.

Company Size

1,001-5,000

Company Stage

Series D

Total Funding

$240.8M

Headquarters

San Francisco, California

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Demand for AI-driven support solutions enhances Intercom's offerings.
  • Omnichannel communication trends align with Intercom's integrated messaging solutions.
  • E-commerce expansion drives demand for robust customer support systems like Intercom.

What critics are saying

  • Emerging startups offer similar solutions at lower prices, threatening market share.
  • Major tech companies' AI advancements may outpace Intercom's offerings.
  • Stricter data privacy regulations could increase compliance costs for Intercom.

What makes Intercom unique

  • Intercom integrates live chat, email marketing, and support into a single platform.
  • The platform supports over 600 million monthly active end users globally.
  • Intercom's analytics tools help businesses measure communication strategy effectiveness.

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Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Growth & Insights and Company News

Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-2%
Tech.eu
Feb 11th, 2022
Ireland’s Intercom raises $125 million at $1.2 billion valuation

Intercom, developers of customer communications tools, has raised $125 million in a Series D…

INACTIVE