Retail Claims Consultant
About the job
- Experience with end-to-end assessment of retail income protection claims; a background in workers’ compensation or injury management is also relevant.
- Understanding of life insurance policies, products, and regulatory requirements.
- Ability to interpret medical, legal, and financial information to support decision-making.
- Strong written and verbal communication skills across diverse audiences.
- Proven ability to manage competing priorities and maintain accuracy under pressure.
- Proficiency with claims systems, documentation processes, and digital tools.
- A commitment to continuous improvement.
- Manage the end-to-end claims process with a proactive and customer-focused approach.
- Analyse medical, financial, and policy information to make fair and timely claim decisions.
- Communicate clearly with customers and stakeholders to keep them informed throughout the process.
- Build positive relationships with internal teams and external providers to support better claim outcomes.
- Prepare accurate documentation and maintain high-quality file management.
- Identify opportunities to improve claims processes and support continuous enhancement.
- Uplift the capabilities of our claims administrators by developing their knowledge and skills across the claims management process.
- None
About the company
Zurich Insurance Group is a global insurer that provides a range of insurance products for individuals, small businesses, mid-sized and large companies, and multinational corporations. It operates across property and casualty, life, health, and specialty lines, helping customers protect themselves, their assets, and their income from risk. Zurich underwrites risk by selling policies that specify covered events, premiums, policy terms, and claims processes; customers pay regular premiums, and Zurich pays claims or provides services when covered events occur, while also offering risk management support and guidance. The company's global reach—serving more than 75 million customers in over 200 countries and territories—sets it apart from many peers, along with a long history (founded in 1872 in Zurich, Switzerland), a large and diversified product portfolio, and a strong track record of delivering shareholder value. Zurich emphasizes a unified, purpose-driven approach under
Company Size
10,001+
Company Stage
IPO
Headquarters
Zurich, Switzerland
Founded
1872
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Simplify's Take
What believers are saying
- Zurich reported first-half 2026 BOP of USD 4.8 billion, up 13%.
- Global Specialty premiums rose 8% to USD 5.5 billion, driven by AI infrastructure demand.
- LifeVault and WTW Radar deepen digital engagement and pricing discipline across retail.
What critics are saying
- FINMA opened enforcement proceedings in July 2026 and banned some Swiss corporate life sales.
- Beazley integration targets USD 1 billion revenue and USD 150 million savings by 2029.
- A failed Beazley integration would erase promised synergies and weaken specialty credibility.
What makes Zurich Insurance unique
- Zurich now owns Beazley, creating the world's largest specialty insurer in London.
- Zurich combines Lloyd's syndicates, global distribution, and six specialty platforms across regions.
- Zurich pairs specialty underwriting with retail, commercial, life, and farmers distribution.
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Benefits
- Health Insurance
- Paid Vacation
- Paid Sick Leave
- Hybrid Work Options
- Professional Development Budget