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Atrium Health

Operates hospitals and care network

Ophthalmic Tech 2

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours
Full-timeAurora, IL, USAIn-person

About the Job

Requirements

  • High school diploma or GED equivalent.
  • Three to five years of experience in ophthalmology and demonstrated proficiency in refraction and applanation tonometry.
  • Good communication skills.
  • Ability to type a minimum of 20 words per minute is preferred.
  • CPR certification within 90 days.
  • Must successfully complete clinic-based training.
  • Ability to work with all levels of personnel and under stressful situations.
  • Ability to lift up to 35 pounds without assistance; for patient lifts over 35 pounds or when a patient cannot assist, patient-handling equipment is expected to be used with at least one other associate when available.

Responsibilities

  • Understand the process of prescribing glasses for distance, intermediate, near, and astigmatism through refraction and refinement.
  • Proficiently perform manifest refraction and refinement, accounting for patients’ subjective responses.
  • Proficiently complete the four steps of refinement: sphere, cylinder, axis, and sphere.
  • Accurately assess auto-refraction information and/or the patient’s current glasses in relation to vision and eye health.
  • Accurately use the Jackson Cross Cylinder to refine axis.
  • Accurately fog vision and refine the patient’s prescription to obtain binocular balancing.
  • Present the physician with the recommended prescription based on clinical findings and patient tolerances.
  • Accurately perform Goldmann applanation tonometry to obtain intraocular pressures.
  • Accurately assess anterior chamber angle depth with the biomicroscope before dilation.
  • May perform fundus photography and/or A-scan biometry.
  • Consistently order tests and assist the nurse or provider in communicating results according to department protocol or physician orders.
  • Report abnormal findings, patient complaints, or concerns to the physician, team lead, supervisor, or nurse when appropriate.
  • Triage, prioritize, and complete messages, communicating information to patients in a timely manner.
  • Explain procedures and test results in language appropriate to the patient’s level of understanding, guided by department protocols or physician or nurse instructions.
  • Serve as an advocate and liaison between patients, staff, physicians, and external customers by sharing information necessary for continuity of care.
  • Document patient information, care, and concerns accurately in the electronic medical record according to documentation policies and instructions.
  • Complete vouchers, referrals, and requisitions with appropriate information, including medical record numbers and service codes, or use the electronic medical record.
  • Complete patient documentation within two full clinic business days after care or services are provided, according to missing-documentation policy guidelines.
  • Answer the telephone promptly within three rings and transfer calls when appropriate.
  • Use departmental and clinic scripts, including restating information to ensure clarity and accuracy.
  • Transfer calls when appropriate, staying on the line and announcing where and why the call is being transferred, except when transferring to an automatic call distribution agent.
  • Communicate with internal and external customers.
  • Monitor patient flow by keeping rooms clean, stocked, and available, and maintaining adequate inventory.
  • Check equipment and trays consistently for proper functioning and availability during busy periods.
  • Perform additional duties under the direction of licensed nursing staff or the provider.
  • Work the stated 8 a.m.–5 p.m. schedule Monday through Friday, with rotating Saturdays.
  • Frequently stand and sit for extended periods and assist with lifting and moving patients; use patient-handling equipment as specified for heavier or unsupported patient lifts.

About the Company

Atrium Health

Operates hospitals and care network

Atrium Health is a nonprofit health system serving the southeastern United States with a network of hospitals, clinics, and care sites. It offers primary care, specialty care, rehabilitation, and cancer treatment across more than 1,400 locations, including 40 hospitals. Patients use MyAtriumHealth, a digital portal for scheduling and paying bills, and some care is delivered at home through programs like Levine Children’s. Its goal is to provide accessible, coordinated healthcare across its region while supporting patients with digital tools and broad services, differentiating itself by scale, nonprofit mission, and home-based hospital-level care.

Company size
10,001+
Company stage
Grant
Total funding
$31.6M
Headquarters
Charlotte, NC
Founded
1940

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