Full-Time

Specialty Account Manager

Confirmed live in the last 24 hours

Fellow

Fellow

51-200 employees

Designs and sells premium coffee brewing equipment

Design
Consumer Goods

Compensation Overview

$96k - $108kAnnually

Mid, Senior

San Francisco, CA, USA

Requires in-office presence 3 days per week.

Category
Strategic Account Management
Sales & Account Management
Required Skills
NetSuite
Salesforce
Asana

You match the following Fellow's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 3-5+ years of experience in a sales account management role, with a proven track record in managing retail accounts within consumer goods, housewares, gift, outdoor, or grocery industries. Experience working with specialty products and an understanding of the premium consumer market is a plus.
  • Strong interpersonal, communication, and negotiation skills with the ability to build and maintain long-term relationships.
  • Detail-oriented with excellent organizational and time management skills; ability to manage multiple accounts and prioritize tasks effectively.
  • Proficiency working with Salesforce, Netsuite, Asana, Google Suite
Responsibilities
  • Manage and cultivate relationships with retail accounts in the housewares, gift, outdoor, and grocery sectors.
  • Manage the full sales cycle, including identifying new prospects, presenting product offerings, negotiating terms, and closing deals.
  • Generate new business opportunities by outbound prospecting and identifying untapped retail channels and accounts.
  • Monitor orders, sales performance, and customer satisfaction, ensuring smooth execution from order placement to fulfillment.
  • Serve as the main point of contact for your accounts, providing consistent, high-touch communication and ensuring a top-tier customer experience.
  • Utilize CRM software (Salesforce) to work lead funnel, track and manage sales activities, and maintain an up-to-date account database.

Fellow Industries, Inc. designs and sells high-quality coffee brewing equipment and accessories, including electric kettles, coffee grinders, and travel mugs. Their products focus on aesthetics, functionality, and precision to enhance the coffee brewing experience for both individual enthusiasts and professional baristas. Fellow operates primarily through a direct-to-consumer model, selling products via their online store and flagship retail locations in San Francisco and Los Angeles. This approach allows them to maintain control over customer experience and build brand loyalty. Unlike many competitors, Fellow emphasizes innovative product design and customer feedback to continually improve their offerings. The company's goal is to provide premium coffee experiences at home and in cafes, catering to the growing demand for specialty coffee equipment.

Company Stage

Series B

Total Funding

$39.2M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing home coffee brewing trend boosts demand for Fellow's premium products.
  • Fellow's partnerships with influencers like Morgan Drinks Coffee enhance brand visibility.
  • The rise of smart kitchen appliances offers opportunities for IoT integration in products.

What critics are saying

  • Emerging brands with lower prices threaten Fellow's market share.
  • Supply chain issues could delay production and increase costs for premium products.
  • Economic downturns may reduce consumer spending on high-end coffee equipment.

What makes Fellow unique

  • Fellow's Stagg EKG Pro Kettle is a favorite, winning multiple design awards.
  • The Aiden Precision Coffee Maker won the 2024 Good Housekeeping Best Kitchen Gear Award.
  • Fellow's direct-to-consumer model enhances customer experience and brand loyalty.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Wellness Program

Company Equity

Employee Discounts