Full-Time

Senior Servicing Support Analyst

Prosidian Consulting

Prosidian Consulting

11-50 employees

Management and operations consulting firm

No salary listed

Washington, DC, USA

In Person

Category
Customer Experience & Support (1)
Requirements
  • 7 - 10+ years of experience in this field
Responsibilities
  • Review all Master Sub-servicer (MSS) and document custodian reporting.
  • Contractor reviews reports, documents review results, and communicates review results to GTR for final review, approval, and communication.
  • Assessment and Improvement of MSS Reporting. Contractor assesses MSS reporting on a consistent basis, and proposes changes to GTRs to improve/enhance reporting and analysis.
  • Contractor prepares monthly management executive report.
  • MSS Oversight: 1. Quarterly Compliance Reviews - the contractor prepares for, executes, and reports results for the quarterly compliance reviews. This includes developing a sampling methodology, test plans, final report for review and signoff by GTR.
  • 2. Tracking MSS issues. Assist the GTR with documenting and tracking ongoing issues.
  • 3. Monitoring Corrective Action Plans (CAPs). Assist the GTRs with monitoring CAPs and documenting MSS progress.
Desired Qualifications
  • CORE COMPETENCIES: Teamwork – ability to foster teamwork collaboratively as a participant, and effectively as a team leader
  • CORE COMPETENCIES: Leadership – ability to guide and lead colleagues on projects and initiatives
  • CORE COMPETENCIES: Business Acumen – understanding and insight into how organizations perform, including business processes, data, systems, and people
  • CORE COMPETENCIES: Communication – ability to effectively communicate to stakeholders of all levels orally and in writing
  • CORE COMPETENCIES: Motivation – persistent in pursuit of quality and optimal client and company solutions
  • CORE COMPETENCIES: Agility – ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
  • CORE COMPETENCIES: Judgment – exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
  • CORE COMPETENCIES: Organization – ability to manage projects and activity, and prioritize tasks

ProSidian Consulting provides management and operations consulting to private companies, Fortune 1000 enterprises, and government agencies. It uses industry-aligned services across six practice areas: Risk Management, Energy & Sustainability, Compliance, Business Process, IT Effectiveness, and Human Capital, delivered by multidisciplinary teams. The firm connects strategy to execution with On-Demand Resources and targets drivers of economic profit—growth, margin, and efficiency—across assets, processes, policies, and people. Its goal is to help leaders design and execute operations that increase value for customers and improve return on invested capital.

Company Size

11-50

Company Stage

N/A

Total Funding

N/A

Headquarters

Charlotte, North Carolina

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Remote-first model attracts talent nationwide, cuts office overhead costs.
  • Energy & Sustainability practice meets tightening ESG mandates for Fortune 1000.
  • Human Capital solutions address 2025-2026 retention, skills gaps challenges.

What critics are saying

  • Deloitte poaches Big 4 alumni, erodes 190-professional talent pool in 6-12 months.
  • Stagnant website since 2020 loses clients to Booz Allen in 3-6 months.
  • No alliances post-2013 isolates energy bids against EY networks in 6-12 months.

What makes Prosidian Consulting unique

  • On-demand model deploys experienced-only Big 4 alumni for rapid execution.
  • Multidisciplinary teams span Risk Management, Energy & Sustainability, Compliance.
  • Structured approach links strategy to execution across assets, processes, people.

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Benefits

Remote Work Options