Customer Success Manager
Posted on 12/20/2023
INACTIVE
Zocdoc

1,001-5,000 employees

Online marketplace for finding and booking healthcare appointments
Company Overview
Zocdoc is a leading healthcare tech company that prioritizes patient empowerment, offering a seamless online platform for finding in-network doctors, booking appointments, and accessing reviews. The company's competitive edge lies in its user-friendly interface, comprehensive services, and commitment to personalized care, as evidenced by their doctors' attentive approach to patient history and preventative plans. With its robust online presence across the United States, Zocdoc is redefining the healthcare experience by making it more accessible and patient-centered.

Company Stage

Series D

Total Funding

$376.8M

Founded

2007

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-3%

2 year growth

24%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Salesforce
CategoriesNew
Customer Success & Support
Sales & Account Management
Customer Success Management
Requirements
  • Bachelor's degree or equivalent
  • 1-2 years professional experience in a sales, onboarding, customer success, or account management role
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, and a quick, curious learner
  • Familiarity with Salesforce or other CRM workflow tools
  • Ability to think on your feet and thrive in a dynamic, start-up environment
Responsibilities
  • Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy in
  • Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption
  • Being an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts
  • Using effective time management and account prioritization for consistent client outreach throughout your accounts
  • Optimizing customer accounts by improving engagement, adoption, and overall realized value
  • Proactively identifying and resolving issues that could affect customer satisfaction and buy-in
  • Working closely with local sales and other teams across the business to optimize your accounts