Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Responsible for ensuring successful on-air playback per client’s contracts. Works with clients and some external agencies to ensure receipt of content, schedules and final play-back of broadcast channels. Has developed knowledge/skills in customer support and technical broadcast operations. May act as a resource for colleagues with less experience.
Job Description
A little about the Traffic Team:
The CTS Traffic Team currently consists of seven traffic coordinators and one traffic supervisor who support the success of (currently) 72 active, on-air playlists for our clients. Traffic plays the role of middle-person between a client, their content, schedules and anything else that is needed for their channel and the ultimate successful play-out/distribution of those channels to client’s viewership.
Traffic Coordinator Core Responsibilities:
Receive/confirm daily client content lists and create work orders to get the content in the library and ready for air.
Responsible for successful loading and checking of daily client playlists.
Provide a central point of contact between the Render Operations team, the 24/7 Broadcast Operation team and the client to answer and questions or fix any potential issues that might arise.
Trouble-shoot any questions or issues that may arise throughout the day with channels and content.
Assist traffic leadership by documenting regular, daily metrics tracking work done for each client.
Uphold standard operating procedures/practices and help test more efficient processes to the success of the organization.
Utilize daily tools to review client’s ads, promotions, programming and scheduling to make sure on-air issues do not arise and are solved in a timely manner before hand-off to operations.
Assist, when necessary, in processing late logs and/or content orders as well as late, potentially daily log changes per client request.
Helps guide channels to consistently meet and even exceed posted service level agreenamens and operational deadlines.
Develops, evaluates and recommends technical and systematic procedures to assist in the success of client’s on-air performances.Identifies problems and recommends solutions.
Participates within the team, offers guidance and support of their peers.
Works on any special projects requested from traffic leadership or clients.
Assists with training for new traffic coordinators as requested.
Regular, consistent and punctual attendance. Must be able to work nights and/or weekends, variable schedule(s)and overtime as necessary to help the client’s successful on-air product.
Other duties and responsibilities as assigned.
- Organization/Multi-tasking Skills Organization of one’s daily tasks as well as helping keep our clients organized to ensure seamless playout of their channel(s) all while having the ability to jump onto something new at a moment’s notice with minimal disturbance to workflows.
- Strong Communication/Customer Service/Interpersonal Skills A traffic coordinator is the middle-person between clients and their consumers, therefore traffic needs to have great relationships with their client(s) as well as internal relationships with other departments within the workflows to ensure seamless playout of their channel(s).
- Computer Skills Knowledge of the Microsoft Suite as well as the ability to quickly learn internal programs vital for client’s success.
- Problem-Solving/Troubleshooting Skills Traffic coordinators will be faced with many issues both internal and external that they will need to parse through, research and escalate through the proper channels in a calm but efficient manner.
- Data Entry Skills On a daily basis, Traffic coordinators will be taking data from their clients (via email, excel spreadsheets, Word documents, etc.) and using that to create internal work orders, update system metadata or edit active on-air playlists. All of this must be done with great attention to detail without error.
Here’s a look at just some of the perks and benefits we make available to our US-based employees:
- Medical & Dental
- 401(k) Savings Plan
- Generous paid time off
- Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
- Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation.
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
- Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.
Skills
Customer Experience (CX), Scheduling, Time Management
Compensation
Primary Location Pay Range: $22.43 - $33.65
Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relative Work Experience
5-7 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
