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Cabify

App-based ride-hailing with corporate services

Operational Excellence Coordinator

Business OperationsConfirmed live in the last 24 hours
Full-timeBuenos Aires, ArgentinaNo salary listedHybrid

About the Job

Requirements

  • A professional degree in Engineering or a related field and at least 3 years of experience in process optimization, continuous improvement, or similar roles, preferably in technology companies.
  • At least 2 to 3 years of direct experience leading and managing teams, preferably with analytical or technical profiles.
  • Advanced proficiency with Excel or Google Sheets.
  • Experience using Business Intelligence tools such as Tableau, Power BI, or Looker to query databases, create charts, develop basic dashboards, and analyze and interpret indicators.
  • Demonstrated experience implementing workflows with artificial intelligence tools to optimize operational processes.
  • Ability to manage multiple workstreams and coordinate with multiple stakeholders while maintaining an organized, objectives-based work agenda.
  • Strong oral and written communication skills to interact with stakeholders, escalate issues, provide visibility into initiatives, and validate courses of action.
  • Proactive and autonomous approach, with motivation to drive change.

Responsibilities

  • Serve as the strategic and operational reference within the OEX team for demand audiences, including individual passengers and corporate clients, and lead this team.
  • Operationalize and monitor the value proposition for passengers and businesses, ensuring safe, reliable, and superior service through the optimization and control of efficient, reliable, waste-free processes, and transform those processes when needed.
  • Identify improvement opportunities across each stage of the passenger and corporate customer journey, from user registration through the travel experience and post-trip interactions.
  • Understand friction points in each process and develop improvement proposals based on analysis of their value to support decision-making.
  • Lead improvement projects for the area, pursuing effective, scalable, and efficient solutions.
  • Work closely with support teams to ensure the highest quality of customer service.
  • Optimize critical processes by implementing artificial intelligence tools, including large language models, prompt engineering, and optical character recognition, and by automating tasks to scale operations in coordination with local and global teams.
  • Align global project guidelines for effective local implementation and escalate market needs to global teams by documenting requirements and quantitative evidence.

Desired Qualifications

  • Experience in process optimization, continuous improvement, or similar roles within technology companies is a plus.
  • Experience leading teams with analytical or technical profiles is preferred.

About the Company

Cabify

App-based ride-hailing with corporate services

Cabify is a ride-hailing service that connects passengers with professional drivers via a mobile app. It operates in eight countries and more than 40 cities across Latin America and Spain, serving both individual riders and businesses. Users book trips in the app, see the price upfront, and the platform takes a commission from each ride as its main revenue. For businesses, Cabify offers corporate plans that include features like real-time journey tracking, cost controls, and limits on price, time, and service area. Rides are geo-tracked and drivers are vetted to ensure safety and quality, with extra hygiene measures and a shareable real-time route option for added security. The company aims to provide safer, higher-quality, and more transparent travel experiences through its service.

Company size
1,001-5,000
Company stage
Growth Equity (Venture Capital)
Total funding
$617.8M
Headquarters
Madrid, Spain
Founded
2011

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