Junior Spare Parts Sales Support Specialist

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions.Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

Position Summary

We are seeking a customer-focused and detail-oriented professional to support the sales and aftermarket business by managing customer accounts, preparing quotations, processing spare parts orders, and coordinating order fulfilment activities. The role works closely with customers, sales representatives, suppliers, and internal departments to ensure accurate order processing, timely deliveries, and effective commercial support. The successful candidate will also assist with technical clarifications, market analysis, and business growth initiatives while maintaining compliance with company policies, export control requirements, and quality standards.

Essential Responsibilities

• Support and manage sales subsidiaries, sales representatives, and direct customer accounts.
• Prepare quotations and commercial offers.
• Apply appropriate spare parts pricing in accordance with company policies and regional market requirements
• Process and manage customer orders, including:
  • Ensure correct order entry and parts allocation
  • Monitoring delivery schedules and order milestones.
  • Coordinating and conducting customer inspections and acceptance tests.
  • Monitoring payments and managing collection activities.
• Ensure compliance with export control regulations.
• Create and maintain customer-specific databases (e.g., E-SPIR).
• Review bills of materials (BOMs), perform basic technical evaluations, and maintain spare parts data within the ERP system.
• Support order processing activities in accordance with company procedures.
• Facilitate interdepartmental communication and information exchange
• Coordinate technical clarification with internal departments
• Assist Sales during customer discussions and contract clarifications.
• Participate and support in market and competitor analysis activities.
• Contribute to the development of sales and growth initiatives.
• Comply with company policies and guidelines regarding quality, environment, ESH and data protection

Position Requirements

• Strong technical interest and willingness to learn
• Good communication and interpersonal skills
• Ability to work effectively in an international environment
• Team player with proactive attitude
• Well-organized and detail-oriented
• Self-motivated and eager to develop professionally

• Completed vocational training in a commercial or technical field, or an equivalent qualification
• Experience in pump technology is advantageous.
• Foreign language skills (written and spoken) required depending on the assigned sales region.
• Good knowledge of MS Office applications.
• Experience with ERP systems is beneficial but not required
• Fluent in written and spoken English, German language skills are an advantage
• Willingness to travel (10-20%)

What we offer

• Be part of ITT Inc., a leading U.S.-based global industrial technology company.
• Work directly with ITT Rheinhütte, a renowned German pump manufacturer with decades of experience in demanding industrial applications.
• Functional reporting line to the German ITT Rheinhütte Tendering & Aftermarket Sales Management organization, ensuring close cooperation with the company's product and application experts
• Structured onboarding and training with subsequent learning and development programs
• Mentoring by experienced Sales Support Specialists and Bid Managers from Germany
• Opportunity to develop both technical and commercial skills within a global organization
• International career opportunities within a global matrix organization.
• Opportunity to collaborate closely with experts and colleagues in Germany, across Europe, the Middle East, Asia, and the Americas