Associate Back Office Analyst
eClerx
Associate Back Office Analyst
eClerx
Data analytics and BPM outsourcing services
| Client/ Vertical head Approved New Hire Request | |
| Program: | Valpak |
| BLI / Process Name: | MOR |
| Designation: | Associate |
| No of Head Count (s): | 3 |
| New Hires/Replacement Hires (HC) by Designation | Replacements |
| Billed /Unbilled / BU / OPS Bench | Billable |
| SFDC ID for Billed New Opportunity | Existing BLI |
| Reasons to hire Unbilled / Bench | Billed |
| Is this resource part of Specialized Program | No |
| City / Location: | Manila Philippines |
| Standardized skillset: | |
| Nature of Job: (Individual Contributor or Team management) | Associate Back Office |
| Shift (APJ / EMEA / US / Any combination): | US (EST) |
| Client Interfacing : (Yes/No) | Yes |
| Travel Involved : (Yes/No) | No |
| Deputation Involved : (Yes/No) | No |
| Interviewing Manager : | Waylla Romero / David Conche |
| Reporting Manager : | Waylla Romero |
| Educational Background: | No Requirements |
| Experience Required: | 2-3 years |
| Job Description: | Job Description (from iCIMS filed req) • Facilitates communication between departments including production and the market sales team through all phases of the sales order process, including, but not limited to contracting (CPQ), artwork, printing, insertion, critical deadline and mailing processes. • Continuously monitors SF Case dashboards and resolves requests in a timely manner according to SLA. • Work collaboratively with sales representatives and sales leaders to execute the sales process through systems. • Manage multiple lines of communication including phone, SF Cases ad email with multiple markets and sellers. • Implement Salesforces/Sales Tech Transformation initiatives and assist in supporting the sales staff in the processes in Salesforce. • Disseminates information about and assists in, the local implementation of Valpak policies, programs, and products with participating franchises and O&O locations. • Completes CPQ orders/Amendments on sellers behalf as needed, while offering training when appropriate. • Responsible for markets Job completion including envelope decking and release to production. • Keeps abreast of business rules/policies, products and programs as published in the Production Handbook, Spark and directing markets and refers sales teams to this information on a regular basis. • Monitors deadlines and provide reports to ensure the market and sales teams submit orders on time. Responsible for releasing the ad orders, insertion orders and mailing jobs to production in a timely manner. • Performs related work and additional duties as needed or required. Qualifications (from iCIMS filed req) • Strong interpersonal skills including phone presence. • Order entry experience with high degree of accuracy • Demonstrates leadership ability and initiative • Ability to plan and manage work – strong organizational skills • Ability to make independent decisions • Critical Thinking • Ability to work in a dynamic environment with multiple deadlines • Technical Competencies |
| Client Approval mail: | This a replacement for New Hire Fall outs |
| Comments |
eClerx Services Ltd. provides business process management and data analytics services to clients worldwide, focusing on financial services, telecom, retail, and technology. It helps clients by managing and optimizing data-intensive processes, acting as an extension of their operations through data management, automation, analytics, and consulting. Its offerings cover trade lifecycle management, risk and compliance in financial markets, digital services like content creation and e-commerce analytics, and customer operations optimization. Its differentiator is combining deep domain knowledge with data-driven insights and it pursues growth through strategic acquisitions, such as Personiv, to expand back-office and customer support capabilities, with the goal of helping clients run efficient, data-driven processes while focusing on core business.
Explore more opportunities at eClerx