Full-Time

AI Engineer

Posted on 3/2/2026

Netomi

Netomi

201-500 employees

Enterprise AI for autonomous customer service

No salary listed

Noida, Uttar Pradesh, India

Remote

Category
AI & Machine Learning (2)
,
Required Skills
LLM
MLOps
Python
Software Testing
OpenAI
REST APIs
Reinforcement Learning
Requirements
  • Strong 4-5 Years of experience in Python development (automation, scripting, data handling).
  • Experience with LLMs/NLP frameworks.
  • Understanding of MLOps / AI deployment pipelines.
Responsibilities
  • Build Python-based pipelines for automated quality testing of AI responses.
  • Integrate LLMs into automated evaluation frameworks (e.g., using GPT-based evaluators, embeddings, or custom scoring).
  • Automate regression and stress testing for conversational AI flows.
  • Define evaluation metrics (relevance, factuality, coherence, safety, empathy).
  • Implement both rule-based and AI-driven quality checks.
  • Monitor model drift, bias, and hallucinations using automated workflows.
  • Work with APIs, SDKs, and CI/CD pipelines to embed automated AI evaluation in production.
  • Develop monitoring dashboards to visualize conversation quality.
  • Collaborate with ML engineers, product managers, and QA teams to close the feedback loop.
  • Experiment with prompt engineering and automated prompt-testing frameworks.
  • Explore reinforcement learning, self-critique models, or human-in-the-loop automation for continuous improvement.
  • Automate compliance and policy adherence checks for enterprise AI systems.

Netomi provides an enterprise AI platform that automates customer service at scale in regulated industries. Its agentic AI watches customer journeys in real time and proactively resolves issues across chat, email, messaging, and voice using a no-code deployment that integrates with CRMs and CMS. It offers an Auto-pilot mode for autonomous resolution and a Co-pilot mode to assist human agents, and it can handle very high volumes while meeting standards like ISO 27001, SOC2, and GDPR. A partnership with Adobe helps embed AI into software layers to anticipate customer needs, aiming to reduce support costs and boost customer satisfaction by resolving the majority of inquiries autonomously.

Company Size

201-500

Company Stage

Series C

Total Funding

$147.5M

Headquarters

San Mateo, California

Founded

2016

Simplify Jobs

Simplify's Take

What believers are saying

  • Accenture Ventures' $110M Series C in 2026 fuels enterprise AI governance expansion.
  • Adobe partnership embeds Netomi agents into Experience Cloud for upstream revenue.
  • No-code deployment accelerates adoption among risk-averse Fortune 1000 buyers.

What critics are saying

  • Ada.cx undercuts pricing after $190M Series C, capturing aviation clients in 12 months.
  • SellersFi steals insurance customers with 90% voice resolution in 6 months.
  • Adobe Firefly displaces Netomi in Experience Cloud by February 2026.

What makes Netomi unique

  • Netomi delivers brand-safe AI with embedded governance for enterprise compliance.
  • Agentic AI proactively resolves issues before tickets across omnichannel interactions.
  • No-code platform deploys complex agents in weeks for Fortune 1000 enterprises.

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Benefits

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
intelligence360
Dec 2nd, 2025
Netomi raises $55M in new funding round

Netomi, an AI company, has filed notice with the US Securities and Exchange Commission to raise $55 million in new funding. The filing was submitted under Regulation D, which allows companies to sell securities without registration under the Securities Act of 1933. Companies must file such notices within 15 days after the first sale of securities in the offering. The date of first sale is when the first investor becomes irrevocably contractually committed to invest. No additional details about the funding round, including investors or valuation, were disclosed in the SEC filing.

HR Today
Jul 19th, 2024
Joana Eguidazu Urretavizcaya Begins New Role as Chief People Officer for Latin America at GroupM

Shilpi Sardana has been appointed as Associate Director Talent Acquisition & People Success at Netomi, bringing global HR leadership experience and advanced qualifications in human resource management.

Nearshore Americas
Nov 25th, 2021
Netomi launches bot on Facebook Messenger

Netomi launched the first-ever bot on Facebook Messenger for Sony Pictures’ $100 million movie Goosebumps.

ExploreBit
Nov 19th, 2021
WndrCo - A New Media and Technology invests into Netomi in $30M

Netomi, an AI-first customer service platform that enables companies to deliver the highest quality customer experiences while significantly reducing cost, has secured $30M in Series B funding led by WndrCo, the investment firm co-founded by Jeffrey Katzenberg.

Livemint
Nov 17th, 2021
AI customer-service startup Netomi raises $30 million

The new round of funding values the company at $210 million, up from a valuation of $67.5 million in 2019

INACTIVE